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I have received several responses from Thomas B. I have replied providing the information he has requested, to no avail. I was asked to provide order number information. I copy pasted that information from my PayPal transactions and emailed it using the "contact us" button on the website for NextDeal Shop. Received a reply asking for my email information to look for my order. Then why ask for the order number. You should have my email information from the numerous emails I sent. Also, they most definitely have my email as I receive daily promotional emails from them. Still trying to get a refund.
You state that your orders ship within 24 hours, mine shipped 2-3 weeks after the order was placed and did not get a shipment notice until my CC company acted on my behalf after I emailed and called and left messages for your customer service. As far as the emails are concerned, I find it interesting that I am able to receive promotional emails, daily from your company, that never go to SPAM and yet I never received one email from you regarding my complaints. I also see that I am not the only person having trouble with your products not working. I do not want a discount on replacement lights, i want a full refund. I must go out and replace 7 lights so that they all match... this should not be my problem when you STAND behind your products. Thank you
Could you please contact us with your order information so that we can look into this for you?
Order 7 fence post lights. Never received a shipment notice. Contacted cc company to cancel order. Suddenly I received a shipment notice. Now 3 of the 7 lights are not working. Again tried to contact them, no response. Again, called cc company, still no response from Next Deal. Would never buy anything from them again. Terrible customer service and substandard products.
Hi Pamela!
Thank you for your review, we take these things very seriously.
I would like to let you know that our customer service responds to all emails sent to us within 12-24 hours.
We found that some customers do not receive our reply in their inbox, as the filters of their email are set strictly.
This could have been the case for you as well.
We recommend to check your Spam/Junk folder if you did not receive a reply in your inbox after 24 hours.
As for the shipping notification, all orders are shipped from our warehouse within 24 hours after placing an order.
Our system first needs to receive the tracking information from the courier before the confirmation is sent out.
Again, these automated emails might not have been sent to your Inbox, depending on the filters your email has in place.
I wish I could do more for you at this time, but as you did not provide any order information, I am not able to locate your order.
Should you need further support in this case, please contact us at returns@nextdealshop.com
Pamela R.'s review of Next Deal Shop earned 2 Very Helpful votes
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I think you might have misunderstood my request.
As I cannot see your information here, I do not know which email address to look for, or what order this is about.
Please send me a message here with the information requested so I can follow up for you.