NewspaperArchive

What a JOKE of a website! They sucker you into thinking your signing up for free viewing of old news articles and after you complete the initial form it send you to a page that wants credit card info but if you decline to pay their unrealistic fees and try to delete your email and other info it holds you hostage and won't release the page!
Thank god my email is set to "exclusive" and I'm sure these jerks will fill my "JUNK" folder.

All I wanted was to get a copy of my grandfather's obituary and they want to charge for it. I found it on Google. They have several copies of it since it ran in all the local nearby papers and they insist I have to join to view their content. Why?

Search engine is the WORSTt I've ever used. Terms and conditions very tricky and impossible to get any resolution to poor results. They claim I signed up and requested refund which they claim I was given. Then the second time I signed up (why would I sign up again if not happy the first time?) That I used the search engine. I admit I used the search engine because they sent an email claiming they had new results for a search I did. The so called finds were only for the person's middle initial and not even the first or last name.

The view was also very poor.

Just stay away.

I saw site that said that this was similar to another site. It's not. This company is horrible. The site doesn't work very well and there is no customer service. Instead there is a Chatrobot that refers you to the same video no matter what your question. It then asks you to give it a thumbs up. Right after I signed up, I was told that I was cancelled. I then wanted to be canceled, but was told that I had to pay for a month. Absolute garbage. They should be shut down.

What a wretched, unprofessional company this is.

I had a one-year subscription and it was, without notice or receipt, renewed on my credit card on 28 November 2022.

Worse, the vendor name on my credit card bill is nothing like "Newspaperachive.com" and my bank tells me it's listed under "appraisals". So... we think it's a fraudulent charge, they cancel my credit card and start an investigation.

Then on 5 December 2022 I get an e-mail from Newspaperarchive.com telling me my subscription has been cancelled. I finally am able to deduce what the original charge was for which the bank refunded. So now, I have a new credit card, have to update all my accounts, the bank had to start an investigation... all because these people cannot advise their own customer of when their subscriptions are up for renewal or indeed provide a receipt at time of billing.

This is unacceptable business practice.

AVOID DOING BUSINESS WITH NEWSPAPER.COM

The headline for this newsaper should read: "DISHONEST SCAM WEBSITE"

UPDATE:

Sorry, Brad... but no e-mails were sent to me either advising of the subcription being due for renewal OR that the charge had been put through. None. They did not go to "Spam", they were never sent.

If you read the other reviews here you will appreciate this is standard practice by NewspaperArchive once they have your credit card details. Given the 1.6 rating here, I think I will let others judge for themselves.

Thank you for your reply.

I signed up for the 1 mo., billed for 5 recurring months, e-mailed customer service and ignored. Awful.

Chris wrote there was "nothing" wrong with my account and they did try to help me. Yes he did send me a link to reset my password after I suggested it and after he cancelled my account. Yes, it is true that I was unable to log in and unable use the search engine. I wasn't lying just to close my account and get a refund. I "wouldn't" do something like that. I wanted to log in. I "wanted" to be able to use it. But newspaperarchives.com was fined $100,000 in 2016 for deceptive practices.

I responded to the NewspaperArchive.com "30 DaYS FREE" promotional order and (as I was directed) I clicked on the "Restart Membership" from my old expired membership and it charged me IMMEDIATELY without the opportunity to enter the PROMO code.

The Customer Service "Chat Box" they mention is non-existent.

I then "UNSUBSCRIBED" which eliminated the opportunity to remedy the situation.

This is a fast money scam in that they are quick to debit your account (instantaneous) and then disappear when it comes to being accountable for their actions.

My experience was not good. I ordered a page of a newspaper. I thought I was ordering the entire issue of the newspaper and when I realized that it was just one page, I immediately sent them a message to cancel my order. I was then going to order just the page I needed rather than the front page (which wasn't the page I wanted). I received a message back that my order had been cancelled. I thought that was very good and fast service. However, it was a lie. I actually received the order in the mail of the front page of the newspaper (which was not the page I wanted). I wrote them immediately to tell them of their mistake and they said there was nothing they could do and they would not refund my money OR give me a chance to order the correct page. When I asked to talk to a supervisor, the same person wrote me and said he was the supervisor and there was nothing they could or would do once the order had been shipped. I cancelled it before it was printed or shipped and have the message that it was cancelled but they still would not refund my money. I would stay far away from this website and instead go to the local library to get a photocopy of an old newspaper. I'm very disappointed.

I kept getting the "chat with me" box showing up as I was researching - very annoying. So I decided to ask if there was a way to shut if off - I typed my question and hit "enter" - the question did not show up so I retyped it thinking it did not go through. The customer service agent then said:

Juan: "The whole reason you are asked question is so we may read it there is no read (spelled that way) to retype. The window keeps coming up because you don't have a subscription"
Me: That was kind of rude, I did not see my question again and thought it didn't go through. And yes, I do have a subscription - I am logged in right now.
Juan: There is nothing rude about providing you information so that you don't loose your time retyping all you need to do is click "x". You may translate it as you wish however, is simple information. Have a great day Barbara.
Then he quit the session. By the way - hitthing the X only closes it for a few minutes - it pops back up again in a short time. So when "Juan" shut me off there was a "rate me" thumbs up or down option. I chose down. Didn't really get my question answered and was shut down before I could clarify.

About 3mn later I get the following email from "Juan"

"To provide information to you the user is not to be rude.
Your question was answered but didnt take the time to read it since you were too busy translating the text which is plain and has no feeling or emphasis.
Please note that besides taking multiple chats we answer emails, process cancellations, renewals, etc.
Every chat that is rated as bad takes 5 % of our customer service percentage to make that up we need three good ratings with a comment.
That is a rarity since most users get assistance and just close the chat.
All bad rated chats are reviewed by the supervisor if rating seems unfair he will place a ban on the user for the amount of time at his discretion.
Thank you.
Juan Hensley.
Customer Service
*******@newspaperarchive.com
*******@newspaperarchive.com
Newspaperarchive.com
4023 Kennett Pike #*******
Bloomington, Delaware *******"

If this is how this company operates - then I want my money back.