I must say that I had a good experience. I notice that the other reviews didn't bother to read the Terms and conditions as we all should when getting a contract. The agent was efficient and answered all the questions. Stop acting like children and read the fine print!
I was checking some old stuff on this website and found the needful information. They have a graceful way to show the content of old newspapers. I can say... Wowwww.
I really appreciate their work.
Found a lot of marriages, obits that were needed. Found out cousins marriages, divorces, births of children with DOB
Very good, works very well, has the most newspapers
Hello Donald,
We're happy to hear you've had a positive experience with NewspaperArchive! Additionally, we also appreciate you reaching out to leave a review!
If you ever have any issues, or would like to follow up with us please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
Extensive access to the kinds of historical material my research requires.
Hello John,
We're happy to hear you've had a positive experience with NewspaperArchive! Additionally, we also appreciate you reaching out to leave a review!
If you ever have any issues, or would like to follow up with us please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
Because the advertisement promised a 30 day full refund if not satisfied, I decided to give it a try. In order to see what is available, you must pay for six months which they say is fully refundable for 30 days. I will admit that I didn't read the small print on a different page but I did read the small print on the sign up page and there was nothing that said once you actually use the site, you no longer get a refund. The data available is not from major newspapers, so the product is not good. The customer service just kept giving me a broken record response, though I know they could have returned my money as promised in their advertisements. Newspapers.com gives a very good product and is a much better company. I hope people read the reviews here and don't fall for this bait and switch.
Jane,
We have almost 10,000 newspaper titles on our site. If you only want major titles then I do agree Newspapers.com is a better site for you.
Our Terms clearly state that if you download 2 or more full quality images that you give up your right to seek a refund and that is what happened in your case. Based upon feedback from customers like you who didn't read our Terms we have since implemented an "I know I am giving up my right to seek a refund." notice when a new member tries to download their second full quality image that must be clicked to continue. Since then I'm happy to say no one is unpleasantly surprised even if they don't read the Terms.
Thanks for trying NewspaperArchive.com. Chris
Absolutely useless website with a useless search engine. Would give 0 stars if possible. I guess if you're looking for your grand-uncle's obituary maybe that's the place to go, but if you're trying to find articles on a specific subject in a specific area don't waste your time. I cancelled within 3 hours of signing up, so hopefully I will receive a full refund.
Lillie,
Yes, our site requires a high level of aptitude. If you don't have that we wholeheartedly suggest you don't try to search through our 2.4 billion articles in 1/3 billion documents covering 411 years of history from 30 countries; it will boggle your mind.
Christian
This site is a total rip-off. The search engine is completely useless as it returns hundreds of "hits" that have nothing to do with the word searched. By scrolling forever through one search I found an article to view... except it was so blurry it could not be read. The site says you can download a PDF for a clear view, which I did, only to find out that when you do that you have given up any right for a refund. Avoid this site at all costs.
Carol,
Using our search tools you can search "any of these words" or you can do an "exact phrase" search. Both have their uses. I'd suggest you try your search again using Advanced Search and Exact Phrase. If you get too many results limit your search by place and time.
https://newspaperarchive.com/advancedsearch/
Best wishes, Christian
Do not do business with this company. Newspaperarchive.com has a poor product so they offer a 30 day money back guarantee to get you to subscribe for a longer subscription then ignore your attempts to claim the subscription. They have been fined $100.000 by the Iowa Attorney Generals over deceptive online practices. I paid the subscription with PayPal thinking if I had a problem it would be easy to correct with PayPal help. Wrong! They seem to not care they are dealing with a dishonest company.
Hello William,
We're sorry to hear you had a negative experience with our services! NewspaperArchive.com was purchased since the time of your review, and is under new ownership. We do sympathize with your frustrations however, and if you have any outstanding issues, please feel free to reach out and we'd be happy to assist you.
If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
I signed up for a trial of this, mainly just to get my brother in laws obit. However, I started trying out the site. My last name is Jack. I searched the local newspaper in Kittanning, Pa. I got 121,807 records. Despite the fact that I put in "Jack" in the last name search, it counts every single time the work "jack" appears anywhere. I'm doing family tree work, I don't care about jack o lanterns or Jack Nicklaus. Even if you go into the obituary search and type in "Jack" in the last name box is still gives you the word "jack" that pops up in every obit, whether it be a last name, first name, nickname or whatever. A total waste of time and money. I got a 1 week trial, I'm on day one and I am most likely going to cancel on day 1.
Hello Danica,
We're sorry to hear you had a negative experience with our services! NewspaperArchive.com was purchased since the time of your review, and is under new ownership. We do sympathize with your frustrations however, and if you have any outstanding issues, please feel free to reach out and we'd be happy to assist you.
If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
I paid for a month yesterday and within hours site told me my account had "expired" and I needed to "upgrade" to utilize. Emailed them immediately. Waiting for a response. Interesting that so many complain of not getting responses to complaints, yet repeatedly on this site "Christian" states complaints can be addressed via email. I don't believe these people/clients are lying, and I saw they have an "F" grade by BBB, as well as had been heavily fined. When I click on my account name, all that comes up is the word "upgrade", so how can I cancel?
(Billing begins:
11/3/2018
Billing amount
$19.95 USD)
I'm waiting, Christian.
Hello Gail,
We're sorry to hear you had a negative experience with our services! NewspaperArchive.com was purchased since the time of your review, and is under new ownership. We do sympathize with your frustrations however, and if you have any outstanding issues, please feel free to reach out and we'd be happy to assist you.
If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
Downloading is so slow, it makes research tobe impossible. Thankfully, I have only taken out a day's pass but having spent an hour and a half to access three pages, I'm giving up the ghost. My internet speed is very fast and I have no difficulties with all other sites I browse.
Hello Roger,
We're sorry to hear you had a negative experience with our services! We had a stability issue around that time that likely contributed to your issues, however it has since been rectified. If you have any outstanding issues, please let us know and we'd be happy to assist you.
If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
INTERNET THIEVES DONT SUBSCRIBE TO ANY OFFER FOR ANY ACCESS
YOU WILL BE RIPPED OFF! NO REFUNDS!
Clicked on a "Free Trial" Offer but was never prompted for a "Free Trail" I continued to fill out my credit card information and most sites typically require. Free Trial Option Was Never Offered Charged my card $23 for a full month THERE ARE NO REFUNDS FOR A MONTHLY SUBSCRIPTION! Also I Ran My Search (since I was charged) NO RESULTS! Out Of A 140 Year Old Newspaper That is Currently Still Published today 2023 - THEY ONL HAD ARCHIVES FROM 1940 to 1947! What a RIP OFF! Basically INTERNET THEIVES!
COMPANY INFO: World Archives 5314 N River Run Dr #110, Provo, Utah, *******, US
Hello Kevin,
We're sorry to hear you've had a poor experience with our services! I've reviewed your feedback and I'll be trying my best to assist you and provide some clarification.
Unfortunately we only offer a 7 Day Free Trial on our 6 Month and 1 Year subscription plans at this time, which is why you received an immediate charge when purchasing a Monthly plan. We provide clarification about this distinction on the subscription landing page as well as in the following billing pages (what charge you're going to receive, when, what your renewal will be, etc.). Account information was not provided, so I'm unable to pull up your account for reference, but Monthly subscriptions are normally ineligible for refunds.
In regards to your issues with the publication in question, I would mention that we provide a full index of all of our publications within our archives without requiring a subscription. Therefore, anyone is more than welcome to review the current holdings we have to ensure we have the newspapers you're looking for. Both our Publications tool and Browse tools would be helpful in that regard.
If we can provide any additional clarification or assistance, please reach out to us at customerservice@newspaperarchive.com and we'll do our best to assist you.
Could not find pricing on website so I emailed and asked and said could not find anywhere on price. The rude rep writes back...". You mention in your email that NOWHERE in the site the prices for the subscriptions are placed/visible.
I beg to differ:" Wow! Never will deal with these people.
MJ,
The price is shown in very large font right across the top of the subscription page. Our subscription is $49.95 for 6 months of full access. Here is how it appears:
Begin your 6 month premium, unlimited membership for $49.95 USD.
I know it can be hard to take in everything, but we do our very best to inform people before they begin a subscription.
Best wishes, Christian
Requested the website to remove my old name listed in an article which appears in google search. I made payment and requested for a removal of the listing. It went past by 30 days and no resolution yet. I attempted to contact customer service sending over 10 e-mails and still no response. Attempted to contact director and phone describe in BBB does not work. This company doesn't have any customer service or phone contact info. The emails gets generated by an automatic online assistant, which it goes to nowhere. This website is a completely a scam and not sure why BBB hasn't taken down the website with so many complains.
Hello Flower,
We're sorry to hear you had a negative experience with our services! NewspaperArchive.com was purchased since the time of your review, and is under new ownership. We do sympathize with your frustrations however, and if you have any outstanding issues, please feel free to reach out and we'd be happy to assist you.
If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
Do NOT sign up for their 'free' trial. Their seven day count is only 6 days. They do not tell you it is a twice yearly charge. When they informed me my 'free' trial was about to expire, I emailed them telling them I wished to cancel. Imagine my shock to see the charge on my card. They also do not tell you how much they are going to charge! Way too expensive for the poor quality of information. I am trying to get my $ back, but not holding my breath!
Christopher James sucks, he forgets he is suppose to be representing his company. Can't get ahold of anyone, they hid behind the web.
I would like to know how they can have such a high rating when nothing about this company is worth 100 a year
Shirley,
I'm sorry for your experience. Yes, our company has an outstanding rating overall. We do what we say we will do. We offer 1/3 billion pages of historical newspapers and obituaries and add several million more each month. We work very hard to honor our Terms and Conditions with the nearly 3 million visitors to our site each month.
Best wishes, Christian
Has to be the worst search engine I have ever used, if it gives you 100 results for 'must contain' half will only contain one of your key words and of the other 50 expect 1/3 will be duplicates of the same article.
Paul,
At the time you used our site it wasn't the search engine that was wrong. All your results did contain exactly what you wanted. However, our search snippets were not showing the correct hit. That has been corrected.
Yes, our site does have what appears to be duplicate content for some titles but this is at the request of the newspaper publisher. They print many different editions and want all their editions archived, but some pages are identical. We present them all since they are in fact different newspapers and some of the content on the page may be different.
Thanks for trying NewspaperArchive.com. Christian
There is no customer service, they don't answer the phone or emails. The chat box doesn't work. I have called and left multiple messages to cancel and multiple emails that are never answered. They are still charging my credit card even after I have submitted fraud reports to my credit card company and they have tried to contact NewspaperArchive directly. This is a lifetime commitment! Don't do it!
I will always let people know how horrible these scammers are. Signed up for a month, could not find anything I was looking for so they say widen the search WIDEN it so anything with the persons first name came up which is ridiculous. I cancelled and they kept my money for the month but deactivated my acct 2 weeks early. They say if you cancel they cancel acct for "safety" but still keep your money. COMPLETE SCAM! Useless information. NEVER USE THIS SITE!
Hello Sue,
We're sorry to hear you had a negative experience with our services! To address your grievances, it's likely we simply didn't have the newspaper content you were looking for concerning the location and dates of your query. Please use our Publications tool to review our current holdings for the most accurate estimate of newspaper content concerning your specific query for the most accurate results. Additionally, I would clarify that we do not explicitly provide assistance with specific searches in the majority of cases, and instead provide general instructions on finding the newspaper content you're interested in, though it will depend on the complexity of your request. Lastly, while you have not provided specific account information for us to refer to, it's likely that a request of refund was denied due to newspaper images viewed and/or images downloaded under your account. While we try our best to be flexible and sympathetic, I'm afraid we do have to adhere to limits within our Terms and Conditions.
If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.
Overview
NewspaperArchive has a rating of 1.2 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewspaperArchive most frequently mention customer service, credit card and search engine. NewspaperArchive ranks 1057th among News sites.
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Hello Cathy,
We're happy to hear you've had a positive experience with NewspaperArchive! Additionally, we also appreciate you reaching out to leave a review!
If you ever have any issues, or would like to follow up with us please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.