Gail L.’s Reviews of NewspaperArchive & more

Gail's Profile

Review 1
First Reviews
0
Votes 5
Thank Yous 0
Fans 0
Profile Views

189

Contributor Level

Total Points

News Other

“Blocked unless "upgraded" on same day I paid”

11/4/18

I paid for a month yesterday and within hours site told me my account had "expired" and I needed to "upgrade" to utilize. Emailed them immediately. Waiting for a response. Interesting that so many complain of not getting responses to complaints, yet repeatedly on this site "Christian" states complaints can be addressed via email. I don't believe these people/clients are lying, and I saw they have an "F" grade by BBB, as well as had been heavily fined. When I click on my account name, all that comes up is the word "upgrade", so how can I cancel?

(Billing begins:
11/3/2018

Billing amount
$19.95 USD)

I'm waiting, Christian.

Comments (1)
13.5K Views

Helpful (5)

Thank you

Brad C. – NewspaperArchive Rep Over a year old

Hello Gail,

We're sorry to hear you had a negative experience with our services! NewspaperArchive.com was purchased since the time of your review, and is under new ownership. We do sympathize with your frustrations however, and if you have any outstanding issues, please feel free to reach out and we'd be happy to assist you.

If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.