Doris S.

On May 9,2019 I was logged in and for awhile everything was great and then suddenly I was unable to see any newspapers. I logged out and logged back in and even rebooted my computer. I sent a customer service ticket and told them what happened. I did this several times. They kept telling me nothing was wrong and I said yes there is. My final request was to let them let me reset my password which they didn't. They kept sending me my old password which I hadn't used in years. I told them that. I finally said either fix it or let me cancel my account and give me whatever money I had left because if I couldn't use it I shouldn't have let my money go toward the rest of my subscription if I couldn't use it. They finally told me there was nothing wrong and they cancelled my account which was subscribed until September and told me I wouldn't get a refund. So I have a cancelled account that is good until September but can't use it. Interesting. I agree with poster and would give zero star rating if I could. They treated me as if I was stupid or lying even though I used their site many times. Well not anymore. They even had their toll free customer phone number cancelled so that alone should speak volumes.