New Look

I've bought many many things in New Look stores over the years, coats, dresses, jumpers, shoes etc and I've been pretty happy with the quality. They are a high street store, so shouldn't expect high end stuff at those prices.

However, New Look denim jeans, especially skinny jeans, are not worth the money (which is why it's getting 4 stars.) After a couple of washes, skinny jeans widen, lose their elasticity and that's really not a good look. This happens despite the fact that I never put stretchy jeans in the dryer. You're better off investing in a more expensive pair as you'll be out more money in the long run replacing the cheap ones from this store.

I find their sizing to be spot on with most things I buy. I am a UK 12 (US 8) and most of their clothes fit perfectly.

Final verdict. Great for all your other clothing pieces, avoid the skinny jeans. =)

I ordered a size 8 pair of jeans from here. I couldn't pull them up my legs, so I assume I need the next size since I may have grown (I'm 14 but I shop in the adult section) I order the size 10 baring in mind I'm usually a size 8 and I swear this pair was internally damaging for me when I tried to fasten them. I've never seen sizing this ridiculous. It wouldn't surprise me if I finally found a pair that fastened nicely around my waist in size 16 but having drastically too big leg size. Please sort out your sizing new look otherwise my post office will get sick of seeing my face sending off my returns

Newlook in stirling is looking fabulous, was on a shopping day popped into newlook and was very impressed. Colourful, clean and staff were very helpful.

Good selection of products... although I prefer shopping at their actual Oxford store in London which offer waaayyy more in terms of selection. I've ordered from New Look several times and they've all been no probz. However, one time I ordered a pair of shoes and they weren't shipped in a box so they incurred a few dings and marks in the material. But my other orders from them have always been two thumbs up. So overall, a good reliable company with timely shipping and arrival.

They make it practically impossible to return anything when you're in the U.S. They make you weigh each individual item and find a code for what type of product it is, describe it, plus more bull$hit! I can't deny they have cute clothes especially their skirt selection. But to ship to the U.S. it's almost $14, I can't afford that! I sparingly shop here only because of the high cost of shipping and knowing if I buy something I can't return it. Also their sizing is kinda weird and depends on each item. The customer service is also pretty bad and takes a long time to respond. I don't even mind the time that much, they just have never actually answered one of my questions (ever!).

This is probably the worst online fashion store in the world! Will never buy there again! Don't be fooled! I Bought 2 times and 2 times never received the package! AND THEY CHARGE THE SENDING COST without the costumer receive the parcel! They don't have a chat service that properly works and not even a phone number to call to ask where your order is!

This was the first time I bought tank tops online. I didn't realize that they were the shorter tank tops vs. the longer ones that come down below the pockets of your jeans. These tank tops land at the top of your jeans, just below your belly button. They are great for wearing under a button up sweater or under a see-through shirt and they are good quality, however I prefer the longer type of tank top myself. It's a good thing I have a teenage daughter, because she was happy with them! Also, they run a bit smaller as other reviews have mentioned, so if you think your need a medium, get a large!

I was bought a gift by my daughter from NEW LOOK. The gift (a jacket) was unsuitable and along with all the original packaging and paperwork I returned it to NEW LOOK for a refund. Although NEW LOOK received my item over 6 weeks ago they are still refusing to give me my refund claiming they need further information. Has anyone ever returned an item and before receiving a refund had to provide everything except your shoe size to the retailer! I have now asked them numerous times to either give me the refund or send the jacket back to me and they are refusing to do either. DO NOT ORDER FROM NEW LOOK. The customer service is appalling and you may never see your money or the item again

Unable to purchase items. Contacted as stated and no one returned my messages. Apparently working 8-8. Never had a problem before with Amy online shopping. New look absolutely terrible

Absolutely 0 professional skills. The secretary made so many mistakes that normal people just don't. The service is really awful.

In November 2019 I ordered a Geometric Print V-Neck Three-Quarter Sleeve Mid-Length Blouse × 1 Red / 3XL

Today 22nd January 2020 I received what was supposedly my order
1 x short black top size XL of very dubious quality material. Not only is it the wrong size and colour it bears no resemblance whatsoever to the article I ordered!

These people need to be taken to task. It is disgraceful that they are allowed to continue to operate and defraud people in this way.

This site is scam, i bought 2 different items and I received something completely different, I paid for the tool kit I received a knock off pair of sunglasses, PayPal looked after me and I received a full refund, scammers from China.