Mare J.

They make it practically impossible to return anything when you're in the U.S. They make you weigh each individual item and find a code for what type of product it is, describe it, plus more bull$hit! I can't deny they have cute clothes especially their skirt selection. But to ship to the U.S. it's almost $14, I can't afford that! I sparingly shop here only because of the high cost of shipping and knowing if I buy something I can't return it. Also their sizing is kinda weird and depends on each item. The customer service is also pretty bad and takes a long time to respond. I don't even mind the time that much, they just have never actually answered one of my questions (ever!).

$12 shipping. Enough said.

So easy and compatible, has great content and there are a lot of cool people on there. You learn a lot of things and become highly aware of social justice and equality- which this world could use a lot of.

The shipping takes about 15 business days at least; absolutely horrible! They have really cute items but they are way overpriced. Sometimes i will buy something if it's on sale, but they have $10 shipping?!?!?! COME ON! Totally not worth it.

Cheap quality, bad customer service, even worse return policy. Overall not worth shopping at, and if you haven't encountered a problem with them yet- you're bound to soon. There workers are all extremely rude and surly, they roll their eyes and don't even look at you, and secretly make fun of customers with their coworkers behind their backs. They do not know business and hire absolutely repulsive people who don't know what they're doing. I bought a couple things that were expensive from there, used a measly 10% off coupon, when I reviewed my order everything looked fine, but when it came they looked nothing like the picture and did not fit. So I try to return them and on the receipt is says everything is final sale and you can't return them? I knew sale items were non-returnable but with a 10% off coupon? It did NOT say final sale on any of the items on the receipt online, that is FRAUD! Whole website is a scam and absolutely horrible quality. Also the people that shop there are even worse, they're all rude wannabes. Not a good store to associate with. And their return policy is HORRIBLE HORRIBLE HORRIBLE! You can't return anything and get a refund, you only get a store credit. Which is useless because I will never shop there again. Also their shipping service is really bad and slow, it took over 2 weeks to get one little item I got from there. Overall I would give them a one star rating and would not buy from them ever again.

Horrible! I used to order from them, their sizing is completely messed up and off, whenever I order something my exact size, it's always too big or too small when it's from ASOS. I just recently got an extremely expensive sweater, it says it's been delivered but I never received it! So I log on and try to contact them only to see that they have absolutely no email or phone number or any way to contact them. I go on my Paypal account and see an email so I email them, only to shortly get an email that said it was sent to their trash and will not be replied to. Absolutely horrible service. So then I log on to my ASOS account and try to contact them there, but there's barely any options and you have to click on the order you are emailing them about. So I look for my order- and it's not there! It was no where to be found. They took my money quickly and said it was delivered when it obviously never was. Horrible customer care/service and not that great of a store to begin with. I've paid a lot of money and I deserve to speak with someone about my order! Ridiculous. They call themselves professional but there service is a joke. Do not order from them!