Newegg

I make quite a bit of online purchases. I purchased an office 365. It says I can have a custom domain on the office 365, but It did not a allow me to register my domain name to use it for my email. I paid $100 and new egg refused to refund my money even though I could not use their product.The product was brand new. I had to dispute this with bank. First and last time purchasing from Newegg.

Bought a new Galaxy s7 Edge from NewEgg for over $600. After 6 months, it died. I called Samsung Tech, they told me to call NewEgg since it's an International version. It refused to power on. I called NewEgg, they said since I do not have the original case that came with the phone, I am out of luck and there is nothing they can do. I told them I have a sale order# and customer receipt from New Egg, still they insisted that there is nothing they can do without the original phone case. Who in this day and age keeps their phone case after they open it? It's absurd and ridiculous. In the past, I have spent over thousands of dollars on this website. I do not recommend buying anything from this website with their policy you buy it you own it, no return policy.

The worse eComerce Customer Support Experience EVER!

You have been warned!

DON'T buy items from Newegg, if there is anything wrong and you want to get a replacement, they will receive your items first and damage some parts which do not include in the warranty and refuse to replace them. It just happened to me, I brought a PC motherboard from it, after receiving, I found it was not a brand new, so I requested for a replacement and send it back, after few days, they told me I cannot get a new one for the CPU pin is damaged. I told them that is not my problem, I didn't damage it but they ask me to provide evidence such as pictures to prove it. However, I don't have any, so they refused and sent the bad motherboard back. It wasted me over $300 and I cannot do anything about it. I was so sad. Later, I was told by a friend who is working for them, he told me the whole story in this company, I was shocked. How can this big company do this to its customer

I have purchased many items including a TV set, computer memory, hard drives, DVD drives and more from Newegg. I have never had a problem with them. I particularly like the free shipping included with all my purchases. All my items have been bought directly from Newegg so I cannot comment on buying merchandise outsourced to one of their partners. But I have been very satisfied with them so far. They will most certainly have my business in the future.

1. You promised no handling fee of the return of my item.

I was charged.

2. you promised a full refund of the *free game charge * before I sent back the defective item to you.

3. You keep saying I should expect the refund soon for this free game on top of the already partial refund.

4. you didn't send the refund for the free game charge yet.

5. Is this how a company operates in 2017 expecting to gain money from stealing 107 $ from me...

It will cost you 10 X times more in trouble, customer loss, bad review, paypal and credit company charge back. And, who knows maybe law suits, maybe also CRA (canadian revenue agency) going after your cheating revenues? You never know how bad this will turn for you to steal and not honour your words.

I trusted Newegg to provide a reliable carrier to deliver my package safely however I didn't receive anything in the mail even when the status said "delivered". When I filed for a claim with the carrier and Newegg I was told proof of delivery (which was just a scan, no photo or signature was provided) was enough and my claim was denied. Highly doubt my package was robbed since my house is gated and a different package was delivered safely with a different carrier the same day. I was unable to get a refund or replacement and lost around $250 for a gaming monitor. Customer Service is poor and unhelpful, would not recommend.

I've bought a ton of stuff from Newegg over many years. They generally have done a good job in the past but lately the service after an order has gotten stupidly bad. It takes them days to actually ship something after your order. Oh, but you can pay extra money if you want it shipped quicker with an extra expedited handling fee. For more money they ship in the same time frame as their competition. When they finally do ship it they use some sort of fedex to USPS transfer system that is slow as hell and you can't even get an estimated date of arrival while en-route. Currently, an order placed for something as easy as a couple of thumb drives, place on June 23rd, has still not arrived by EOD on July 1. That is SO below the industry standard. You're about to run off a legacy customer NewEgg.

Really poor customer service and attention to customer I will never buy anything there. They sent an email saying my credit card was denied (never happen ever before) and so I reorder with another credit card but both got charged... really upset, then to return the device they charged me 16$

Walmart is so much better

I discovered Newegg just offers a site for actual sellers to offer their products. Perhaps they do ofer their own products but who knows. Their customer service is pathetic and they do not offer assistance with items purchased through their service. Please be aware...
I purchased a computer from them only to discover it is actually is sold by a Chinese company in Hong Kong. DHL was the shipper. After an extended shipping period, DHL advised they were unable to deliver the product due to "weather related traffic delays." Fortunantly I had been sent a link to a real time map of the DHL delivery progress. They made a delivery in a town about halfway between Houston, Texas and my home then turned around and returned to Houston making deliveries along the way. There was no inclement weather nor traffic issues anywhere in the area. Now, Newegg has washed their hands, The Chinese company is clueless and DHL just says it's "on a truck for delivery or in the warehouse." Pathetic.

Due to shipping issues, I no longer do business with Newegg. Dealing with Newegg Customer's Service is not worth the few bucks you save. I deleted my credit card from my account on their web site. A few month later Newegg charged my credit card for Premier Membership. I tried to get a refund, but the e-mail I received says "Since you have received membership benefits on one or more items... a refund will not be issued." I have not ordered anything from Newegg in over 6 months, the effective date of my new membership is 4/12/2016, today's date. How could I have received benefits?

I can only think that the positive reviews here must have been written by Newegg's marketing department. I purchased a DVD drive from them over a month ago. The drive was defective, so I returned it. After selling me a broken unit, they had the gall to charge for return shipping + a 15% restocking fee + the original cost of shipping. In all, they kept $20 of the $70 I paid. PLUS, they have STILL not refunded even that $50, despite having approved the (partial) refund nearly a month ago. I will never, never buy anything from Newegg again. Unless you like to learn the hard way, stay far away from this ripoff of a company!

Just soooo bad. I wish I had read the reviews on Consumer Affairs before ordering from them. I thought they were a good company. They simply are not and repeated interactions were answered like Sgt Schultz. I order an item that was shipped but never picked up by the post office. This defies reason. After more than enough time to have been delivered twice, it was still not picked up. I CALLED and cancelled the order and demanded a refund. They agreed ( but now can't find any record of that yet the sent out an RMA which was not what was needed but proved the phone call). No refund issued. The item manically was picked up the following day and I received it. I've spent an incredible amount of time dealing with these people just being sent round and round. No way anyone can be this stupid so as to repeat questions five or six times acting like they don't see or hear or know anything. This is obviously a simple lack it ethics. Save yourself the aggravation and buy elsewhere.