Robin H.

100% refunds always. Prompt and courteous. Best place to buy.

I can only think that the positive reviews here must have been written by Newegg's marketing department. I purchased a DVD drive from them over a month ago. The drive was defective, so I returned it. After selling me a broken unit, they had the gall to charge for return shipping + a 15% restocking fee + the original cost of shipping. In all, they kept $20 of the $70 I paid. PLUS, they have STILL not refunded even that $50, despite having approved the (partial) refund nearly a month ago. I will never, never buy anything from Newegg again. Unless you like to learn the hard way, stay far away from this ripoff of a company!