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JAMES Y.

Contributor Level

Total Points
81

1 Review by JAMES

  • Newegg

7/7/21

DON'T buy items from Newegg, if there is anything wrong and you want to get a replacement, they will receive your items first and damage some parts which do not include in the warranty and refuse to replace them. It just happened to me, I brought a PC motherboard from it, after receiving, I found it was not a brand new, so I requested for a replacement and send it back, after few days, they told me I cannot get a new one for the CPU pin is damaged. I told them that is not my problem, I didn't damage it but they ask me to provide evidence such as pictures to prove it. However, I don't have any, so they refused and sent the bad motherboard back. It wasted me over $300 and I cannot do anything about it. I was so sad. Later, I was told by a friend who is working for them, he told me the whole story in this company, I was shocked. How can this big company do this to its customer

Products used:
PC motherboard

Service
Value
Shipping
Returns
Quality
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Newegg S. – Newegg Rep

Hello James. We are truly sorry to hear about your dissatisfaction with Newegg and the processing of your return. Please allow our team to have a second review of this matter by sending us an email to community@newegg.com, in that email please include your order number.

Thank you,
Renee [Newegg Support]

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