Newegg

I used to exclusively buy all my computer components from Newegg, but I recently had 2 back to back terrible experiences.

1) I needed a motherboard, ordered it and paid for 1-2 day shipping. The 3rd business comes around and I ask them where it's at, and they said it was out of stock (and this was actually Newegg, not just a seller on Newegg). I checked the website, it still said it was in stock... I didn't get my product for ALMOST A MONTH. Alright, it's fine, stuff happens, I order a 2nd motherboard from them

2) Motherboard #2 comes in and it is defective, so I send it back. They CLAIMED I bent a pin somewhere on the DEFECTIVE MOTHERBOARD and said they can't offer me a refund...

Honorable mentions:
They wouldn't release my money from the first motherboard, even though they couldn't tell me when my product would be in. Held my money hostage for a month
Customer support said I wouldn't have to pay for the return shipping for the 1st motherboard, that was a lie
They charged me a restocking fee for the 1st motherboard...

While many of my geek friends like this site for their prices, and yes, the prices are good... forget about customer service. I bought a coffee maker at a great price. It arrived safely. Since it was brand new and was a gift, I set it up as a surprise and ditched the box but kept the upc for a rebate. Bad idea. The coffee make was defective and didn't even work. So I called customer service about getting a refund or credit, whatever. I knew the return policy required the original box and I owned up to that. I at least expected something. I was told no that without the original box they wouldn't take it back. So I escalated to a supervisor and got the same answer, even told it was my problem. I emailed my discontent and was ignored. I tweeted my discontent and was ignored. So I went to Bed Bath and Beyond and they took my coffee maker back with no receipt, knowing I purchased it elsewhere. Turns out the unit was discontinued and had been pulled from all BB & B shelves and wasn't even on the manufacturer website... hmmm? I get it now. BB & B found me a better unit, gave me a hefty discount to offset the price differential and I ended up paying less for a more expensive unit and ended up with $80 in store credit ta boot! Too bad... so sad Newegg! When I tweeted what BB & B did, Newegg decided to respond - with an HOUR tweeting back that they'd be glad to look in to the problem if I'd forward the original email to so and so. So I did and they still ignored me. Twice they ignored me. So I tweeted that. And they still ignored me. Guess Newegg doesn't want my business. Oh hey! They won't be getting it! Boo Newegg. You smell rotten

On 10/30/2018 i ordered PlexDisc 4.7GB 16X DVD-R 50 Packs Logo Top Disc Model 632-810. They arrived on 11/06/18... tried a few of them and not 1 would burn. So i wrote them on an online chat, explained my situation.
Annie, is whom i spoke to, who was very helpful. Issued a refund. Here is where it gets ugly. On my CC statement, it looks like they are trying to charge me twice.
So i opted for another online chat today(11/10/18). Spoke to Hayline this time, who was disrespectful and argued with me stating my money was issued back to me. Now all the while looking at my cc statement and it still shows -6.98 instead of +6.98... i know this doesn't seems like alot of money. But the issue isnt the money, its the principle. You buy something, you expect it to function as advertised. When it doesnt, you want a refund right? Well, so do i and that is how i see it and what i bought did not function like it should have. So i got the run-a-round while waiting 40+ minutes to even be acknowledged in the first place.(you are placed in a queue when you start an online chat)... anyhow... i won't be shopping at newegg.com any longer and Hayline is to blame.

Now to all you potential newegg.com shoppers out there, be warned, if you purchase something and it does not work as described... good luck in getting on your refund and you may also be charged twice for it. You would be better off shopping at an accredited place of business with good customer serve like amazon.com instead.

If i do end of finally getting my refund, to which i will not hold my breath on. I will amend this review, until then, it is true and i stand by it.

Hello iris
10:16 AM
Hello Courtenay, Hope you are doing well. May I please know what can I do for you?
10:16 AM
So apparently the magtek that was sent to me is not compatable with my software
10:16 AM
The one that is is part number *******am i able to exchange for the right one
10:17 AM
Sorry to hear this, may I have the order number for reference and for security reason, could you please verify your billing address, name and phone number?
10:17 AM

Invoice Summary:
RMA Number: *******Return Type: Replacement

10:18 AM
Thanks for your patience, per checking this replacement item is Non-refundable, only replacement is available, sorry for this, but if you keep the item unopened, we can make refund for you, may I know have you keep it unopened?
10:22 AM
No I tried to make them work so they are open
10:22 AM
But in tack
10:23 AM
I see, I'm sorry in this situation we couldn't issue refund for you, and in our end replacement only available for same model item, sorry for this
10:25 AM
Okay send me a replacement and I wont open and then I can refund for store credit and purchase the right ones
10:26 AM
I am very surprised by your company, the I cant help you attitude I have received from newegg will keep me from using or recommending you company again for anything further.
10:27 AM
So should I have lied and told you the boxes have not been opened. Im confused! I thought honesty was the best policy.
10:30 AM
No Response... She just ghosted me REALLY!