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Newegg's reputation is mixed, with a notable divide in customer experiences. On the positive side, many customers appreciate the wide selection of tech products and competitive pricing, often citing timely deliveries and satisfactory purchases over the years. However, a significant number of reviews highlight serious concerns regarding customer service, particularly issues with product authenticity, delayed or unresponsive support, and complicated return processes. Customers frequently report dissatisfaction with how complaints are handled, leading to a growing sentiment of distrust towards the company. Overall, while Newegg remains a popular choice for tech purchases, its customer service shortcomings are a critical area for improvement.
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I made some purchased with Newegg. When their pricing is on sale, the price is reasonable.
I've been a newegg customer for years. Customer service has really dropped the ball and have lost touch of what they are there for. I will nolonger recommend newegg or shop there due to the lack of respect that they have developed towards their customers. It seems like the bigger they get, the less they care. So long, Newegg!
I've been getting my computer parts & other things from newegg for about 8 years. Never had any problems what so ever. Customer service is great if you have a question or something else. I tell all my geek friends about newegg!
Harry
I bought 21" monitor from new egg and it arrived to Israel in 5 days. Super fast service.
I have purchased a few items from the newegg.com website, (Wii machine, laptop cooler fan, steam machine, xbox games). They offered the best prices at the time of purchase. The also offer exceptional shipping practices. From order to arrival took less than a week on all of the occasions that I have purchased from them. This is one of the better companies out there and I would reccommend this site to anyone.
This site charged my card $199.99 when I never placed an order with them. I called them to cancel it and they said they shipped it and to file a dispute with my bank which I did. They didn't verify the billing cardholder at all.
I've been using this site since I first moved out, I've never bought parts or a computer from anywhere else (I bought a flash drive at Wal-Mart once, so I guess I'm lying). My dad has never bought from anyone else, either, so I guess it runs in the family. Neither of us has ever had a problem with an item we purchased from Newegg. The prices at Newegg are consistently 25-50% lower than buying from Wal-Mart or Best Buy or some other random store. They provide customer reviews of every item they stock, so you have a great chance to tell what you're getting beforehand. The site is clean, easy to navigate and user-friendly. What more could you ask for?
I've used this site to make my own computers, purchase any technology needs, used it to rebuild friend's computers, and used it for a home business rebuilding/upgrading computers. Out of some 100+ items I've bought, I've had one that died on me. It was refurbished and I knew I was taking that risk, so when it failed, I sent it back. Yep, they charge a restocking fee and yes, I had to pay for shipping. But, unlike some of the people here, I'd read their terms of service and knew to expect that. IT'S STATED CLEARLY! It's not Newegg's fault that some people have not yet mastered the basic skill of reading.
I got my money back, minus the fees that were CLEARLY STATED, and haven't had a problem since. In fact, the computer I'm writing this on is a refurbished laptop I bought from Newegg. It's been the most awesome laptop, and the price was literally unbeatable.
If you're dubious about a product, read the customer reviews--the ones they have for everything they stock. All you have to do is check the reviews out before you buy to feel safer about your purchase. If there are no reviews and you're still dubious, wait for some reviews, or buy your item locally for about 25-50% more, that's your prerogative.
I have never been tempted to switch to a different computer store, these guys are awesome!
Fresh content, excellent prices, good visuals. One of the best tech/software sites out there. Love it.
This is definitely not the best site in the planet but it is ok when you want to buy electronics with reasonable prices.
I buy all my computer parts from here. I have not had a product DOA yet.
I've used them many times to purchase my computer electronics gadgets. Awesome delivery time. It's great if you live in a small town where you don't have access to larger stores or for anyone who wants to skip the running around. I've never been disappointed. My IT guys also buys everything from Newegg.com
I have bought several things from newegg, on several different occasions and have never been even slightly disappointed. They have great prices, cheap shipping and everything arrives extremely fast.
I highly recommend them!
I always come to newegg for anything computer or electronic related. They are fast, cheap, helpful, and their customer service is great. Most of the time I get free shipping as well. If you are looking for a good selection for a great price this is the site to use!
I was the victim of identity fraud and I suspect Newegg is how they obtained my information. When I contacted Newegg and verified my account they confirmed that another name and shipping address other than the one associated to the account was who purchased a laptop. Not only did Newegg charge my account with them and ship the laptop but then "could not disclose" the name of the person they shipped it to to protect their privacy. I asked to speak to a supervisor but one was not available. Later the supervisor called me and said the same thing that they cannot share any information about the person who stole my identity. I am now working through the Whittier, CA police dept where Newegg is located. I will of course never be doing business with them again and shame on them for protecting their money in spite of doing the right thing for a longtime customer.
I've bought from them many times. They are really good. I had one dead power supply, but they accepted the return and sent a new one. Good, quick service. They also send you free stuff with certain products you buy. Highly recommend.
My son and I recently built a computer using tomshardware.com and newegg. It was very simple. I found that if you want a cheap computer, just go to Best Buy or something. If you want one with some ponies, you better make it yourself (or spend too much money elsewhere).
It used to be a great deal for the buyer to get all this Free software when they bought a PC. But now, you don't get anything. Anything one would like, anyway. The software they do give can be replaced by OpenSource software.
You build a computer from the ground-up, you will be surprised how fast it is without all that junk companies like HP, Dell, Gateway, etc... put on it. Nothing on it, the way God intended.
Newegg has a DIY section. They match-up a couple or more pieces of hardware and give you a discount. If you find a combination you like (I found a Motherboard, Case, Processor, and DVD drive) and select it, you will be offered other items which are bought frequently with the items. I wasn't sure how to pick out memory, Newegg said that a particular brand of Patriot Memory worked well with my MB and CPU and was on sale, so I snagged it.
It was a lot of fun putting it together this way. I am looking forward to building an HTPC next.
Oh, newegg carries a wide variety of electronics. They have a "Shell Shocker" deal like every 4 hours (similar to woot). You can get Email updates, Text Alerts, or just go to newegg regularly to see whats on sale.
Super fast shipping, great prices and quality products. What's not to like?
Newegg has the worst customer service ever. They would do everything not to give you a refund if you want to return something you have bought from them. Buy from this company if you want to flush your money down the drain.
I attempted to order a LitePanels 1x1 SuperSpot LED light. I should have known the NewEgg price, which was well below vendors in the cinematic lighting industry, was too good to be true.
I placed the order complete with overnight shipping options then thought to follow up and request NewEggs $3 rush service. When I went back to the product page, the "in stock" note had changed to"out of stock."
Suspicious, I chatted one of the NewEgg support personnel. I was told there was a 1-2 day "processing time" before the order shipped and that orders for items out of stock may be cancelled. I could not get a clear answer whether my order would be honored or how the "processing time" worked when a customer requests overnight shipping.
Absolutely unacceptable procedure for an on-line merchant.
I purchased a software less than $50 in price an was promptly delivered after a few days. Then later my bank left 2 messages on my phone re: suspected fraudulent credit card activity and got an alert mail re: a $200+ credit transaction attempt by Newegg. When I called my bank they informed me that at least 3 attempt was done by Newegg to charge my credit card with the last attempt about $500+ which they all declined. So I checked the review about this site and found a similar incidence:
(Posted 3/8/11)
Author Henry M. Not yet a trusted reviewer
I have never and will never order from this site. I had someone use my Visa/Debit card to make a purchase with them. Very long story short is: I find the fraudulant charge and gather my own info to determine where the item was being shipped to. I notify the not so friendly or helpful customer service to advise them to stop the shipment because the purchase was a theft. They do this which only helps them out (I know, very nice of me to alert them). But when I try to get the info as to what was the purchase for totaling over $170.00, they tell me they can't give me any information because I don't have the thief's e-mail and password. So I ask them, "so it's ok that someone uses MY credit card, with My name, and MY phone number to make a purchase, and they can call you to get info about this transaction but I can't?" I was told yes, because it's their Newegg account... go figure.
So for me, doing business with this site is not worth it!
Answer: The reason why i gave a bad review was because i ordered a phone for my wife, An I-phone 5 and NewEgg.com only sent a box with the manual and a charger for the phone. I called NewEgg.com and explained to them and they stated i needed to wait while they investigate, they never got back to me so i called them again. The person i talked to put me on hold then came back to me and stated she was checking this what was going on and kept putting me on hold for a total of 45 minutes to only come back and tell me that i need to send them a picture of the box and contents. I have no clue what my wife or children did with the box now i am screwed. 219.00 down the drain. This was the first and last purchase i will make until the get this straight.
Answer: Amazon is much better, more reliable and customer friendly, especially if you are an international buyer (live outside U. S)
Answer: Use paypal when you buy, because if you have a serious problem Newegg will do everything it can to keep your money.The only thing they respect is getting a negative reputation with paypal.
Answer: Pay Pal will not help you. After several hours on the phone with PayPal and which ever company you bought from, you will still ultimately get screwed by PayPal or end up waiting 2 months before you get you money back, if at all.
Answer: Hello Tony! Newegg now accepts Bitcoin as payment for most order types. Here is some general information about Bitcoin on Newegg. https://kb.newegg.com/knowledge-base/using-bitcoin-on-newegg/ Kindly, Lindsay [Newegg Support]
Answer: Hello Harry. If you supply me with the sales order number I will look into this further for you. Kindly, Derek [Newegg Support]
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