Newegg

Wide selection and fast delivery but bad customer service. Ordered a PC on 10/24/17 for $1299 and on 11/19/17 it went down to $1099. I chatted with customer service and they told me to send it back and to order another the new one at the lower price. They sent me a RMA and call tag and I thought at this point my experience was awesome but then I read that there was a 25% restocking fee which the rep forgot to mention. I called again asking to get some kind of refund and the best they offered was a gift card. I called the next day and spoke with a manager who recited how their price match policy says "only within 14 days" but I reminded her that policy only stated for competitors and not their own merchandise, since this was sold and shipped by Newegg. In the end she wouldn't budge. Then there was the $500 monitor that I bought through Newegg but was shipped by Pixio and had crackling noises, lots of screen clouding, and had issues with the displayport. I asked Newegg for an RMA but never got a response, emailed again never got a response, and finally live chatted with them and they said there would be a restocking fee! I contacted Pixio (BTW they are great) and they said they would replace the monitor for free and said they normally don't do this but they understand how Newegg can be very difficult (how did they read my mind). Overall I got the items I wanted but Newegg's customer service and return policy are very lacking. Next time I will probably go though Amazon or pay the premium and go big box store for the security of returning/exchanging an item and price matching.

My history with Newegg dates back to my first computer build in 2003 with many builds and components since. I remember orders being shipped the next day with fast shipment times. I'll admit that in the last year I've become an Amazon junkie because, well... If I don't get stuff the same day, it's 2 days max. Incredible. However, I decided to give Newegg a shot with a new motherboard and CPU last week... What a mistake! I ordered Sunday 12/6 with 3-day shipping (Newegg 3 day) specified. The order didn't get shipped until Tuesday 12/8 and they incorrectly shipped UPS ground versus the 3-day I paid for. The package won't arrive until 12/14! That's 8 calendar days after the order was made.
This was the last order I will place with Newegg. To put things in perspective, on Thursday 12/10 (while I'm waiting for my package from Newegg that won't arrive until the following Monday), the same components on Amazon have a Prime member option for delivery by Saturday 12/12. That's 2 calendar days from order and 2 calendar days before the Newegg shipment will arrive which was ordered a week before! And, good luck trying to get in contact with anyone from Newegg to get your shipping refunded. You'll sit on the phone for hours and the live chat is a joke. When you first log in to chat, you're greeted by a message saying it will be a 42 minute wait. After the wait time counted down to 29 minutes, it reset to 45 minutes... LOL...
Hey Newegg, listen closely, UNLESS YOU RADICALLY CHANGE YOUR DELIVERY BUSINESS AND CUSTOMER SUPPORT, AMAZON WILL PUT YOU OUT OF BUSINESS. GOODBYE AND GOOD LUCK.

I have dealt with Newegg a number of times and have been satisfied with their service. During the COVID-19 virus I ordered
A hard drive and a webcam for my computer. I got the hard drive in a reasonable time frame, but the webcam I did not get. After
Looking on the Newegg website, for my orders tracking, the only information I could get, was that a tracking label was created
And the item was in transit. So I contacted to company by phone and was told that the order is coming from over seas and that it
Could take up to 15 days. She told me that she would contact the company and get me an update to where my item is. I didn't get
The update, and after another week called them back, for an update on where my item was. I was then told that they didn't
Get a response from my last claim, and that the only thing they could do was to refund my money, which I would have to wait for,
Since they had to put in a claim. So in conclusion, I didn't get my product, and I have to wait for my refund. I am not happy
With the way they handed this problem. I will not be doing business with them anymore. If I had known up front that the
Product was coming from over seas and that it would take more then a couple of weeks to get, I wouldn't have ordered it
In the first place.

AVOID AVOID AVOID AVOID

- search tools often work better than at the competition
- less choice than at the competition
- prices are good at Newegg, sometimes better than at the alternative
- shipping is fast

BUT when you try to return:
- get ready for huge RMA fees
- get ready to be scammed: we paid $400+shipping for a product. We ended up with $320 less shipping after all the scams (and that's for untouched unopened packages of items that are returnable and were returned promptly)
- don't bother calling customer service: you will be on hold for ages and then the system will simlply respond with "good-bye" and cut off

I use them exclusively for computer parts and accessories online. I don't even check any other websites.

I've been using this site since I first moved out, I've never bought parts or a computer from anywhere else (I bought a flash drive at Wal-Mart once, so I guess I'm lying). My dad has never bought from anyone else, either, so I guess it runs in the family. Neither of us has ever had a problem with an item we purchased from Newegg. The prices at Newegg are consistently 25-50% lower than buying from Wal-Mart or Best Buy or some other random store. They provide customer reviews of every item they stock, so you have a great chance to tell what you're getting beforehand. The site is clean, easy to navigate and user-friendly. What more could you ask for?
I've used this site to make my own computers, purchase any technology needs, used it to rebuild friend's computers, and used it for a home business rebuilding/upgrading computers. Out of some 100+ items I've bought, I've had one that died on me. It was refurbished and I knew I was taking that risk, so when it failed, I sent it back. Yep, they charge a restocking fee and yes, I had to pay for shipping. But, unlike some of the people here, I'd read their terms of service and knew to expect that. IT'S STATED CLEARLY! It's not Newegg's fault that some people have not yet mastered the basic skill of reading.
I got my money back, minus the fees that were CLEARLY STATED, and haven't had a problem since. In fact, the computer I'm writing this on is a refurbished laptop I bought from Newegg. It's been the most awesome laptop, and the price was literally unbeatable.
If you're dubious about a product, read the customer reviews--the ones they have for everything they stock. All you have to do is check the reviews out before you buy to feel safer about your purchase. If there are no reviews and you're still dubious, wait for some reviews, or buy your item locally for about 25-50% more, that's your prerogative.

I have never been tempted to switch to a different computer store, these guys are awesome!