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I have dealt with Newegg a number of times and have been satisfied with their service. During the COVID-19 virus I ordered
A hard drive and a webcam for my computer. I got the hard drive in a reasonable time frame, but the webcam I did not get. After
Looking on the Newegg website, for my orders tracking, the only information I could get, was that a tracking label was created
And the item was in transit. So I contacted to company by phone and was told that the order is coming from over seas and that it
Could take up to 15 days. She told me that she would contact the company and get me an update to where my item is. I didn't get
The update, and after another week called them back, for an update on where my item was. I was then told that they didn't
Get a response from my last claim, and that the only thing they could do was to refund my money, which I would have to wait for,
Since they had to put in a claim. So in conclusion, I didn't get my product, and I have to wait for my refund. I am not happy
With the way they handed this problem. I will not be doing business with them anymore. If I had known up front that the
Product was coming from over seas and that it would take more then a couple of weeks to get, I wouldn't have ordered it
In the first place.
Tip for consumers:
Find out how long it will take to ship the item, before you purchase it.
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Hello Ross,
We're saddened to hear about the shipping issues you had with one of our Marketplace sellers. Sadly, when it comes to Marketplace orders and claims, if the seller is unable to provide the item ordered, since Newegg does not have the ability to fulfill third party orders as far as replacements go when it comes to the claims process, and it is not a direct item sold and shipped by Newegg, but the seller instead, a refund will be issued on behalf of the seller if they fail to assist further.
While we are glad to hear we were able to issue the funds back, I do want to apologize that the seller was unable to process the order in a timely manner.
If there is anything more we can look into for you, please let us know.
Thank you,
Louis [Newegg Support]