Joseph P.

Wide selection and fast delivery but bad customer service. Ordered a PC on 10/24/17 for $1299 and on 11/19/17 it went down to $1099. I chatted with customer service and they told me to send it back and to order another the new one at the lower price. They sent me a RMA and call tag and I thought at this point my experience was awesome but then I read that there was a 25% restocking fee which the rep forgot to mention. I called again asking to get some kind of refund and the best they offered was a gift card. I called the next day and spoke with a manager who recited how their price match policy says "only within 14 days" but I reminded her that policy only stated for competitors and not their own merchandise, since this was sold and shipped by Newegg. In the end she wouldn't budge. Then there was the $500 monitor that I bought through Newegg but was shipped by Pixio and had crackling noises, lots of screen clouding, and had issues with the displayport. I asked Newegg for an RMA but never got a response, emailed again never got a response, and finally live chatted with them and they said there would be a restocking fee! I contacted Pixio (BTW they are great) and they said they would replace the monitor for free and said they normally don't do this but they understand how Newegg can be very difficult (how did they read my mind). Overall I got the items I wanted but Newegg's customer service and return policy are very lacking. Next time I will probably go though Amazon or pay the premium and go big box store for the security of returning/exchanging an item and price matching.