Newegg

I ordered a ROG751J and out of the box the LAN card was defective. I tried to return it, but they won't allow it because I no longer have the newegg SHIPPING BOX. Not just the laptop packaging, but their shipping box had to come back to. So basically, even though they shipped me a defective product, they won't refund it. They told me to contact ASUS for support. I filed a claim with the BBB (https://sanjose.app.bbb.org/complaint/view/*******/c/y4at2r) and they said the same thing. No newegg box, no return. I had been warned by others that they had been burned by newegg when it comes to being shipped defective products. Guess I got my just deserves for not listening. I won't make the same mistake again.

I have a very long purchase history from NewEgg.com. In the past they have performed above average. My purchase in late July 2010 was so poorly handled and the resulting damage to my company is so severe that I will never purchase from this company again.

I placed an order early in the morning. I requested and paid for expedited shipping. By mid-day the order status had not changed so I contacted customer service via chat. The session was short, the customer service rep followed every question with "Is that all", my read was "why are you bothering me". The short conversation resulted in two tracking numbers for my order and no idea of what was shipping. I needed to know that to buy locally what was not coming next day. I did not like my experience so I submitted a poor review of "my experience". It is now the next day and I find that some of my order did ship but is now using 3 day service and not the next day I ordered and paid for. Perhaps a little petty retribution? In any case, by design or mistake, NewEgg.com has just cost me a fortune in a major lost sale in a critical new industry.

I will never buy from NewEgg.com again. My advice to you is steer clear. NewEgg.com was really bad for my business.

I made a purchase, which was confirmed and processed, then canceled TWICE, refunded TWICE. I called my bank, egg-brains customer service twice. I text the chat agent 3x. I have the transcript them giving me multiple different reasons as to why my payment wasn't processed. The customer service people wouldn't try to fix my issue only blame my bank, me or prior customer service agents. I'm no closer to a answer 8hrs later. THE WORST PART IS, that same card at the SAME PURCHASE did process one of the parts I ordered. (now being shipped to me) even though they canceled the other 6 items on the same order and calmed my card can't be processed? I know this sounds crazy but these people are vastly incompetent.do not purchase from this website.its a scam

Recently made an order for a PC which at first was fine but all of the sudden, my account was frozen for no reason at all. Which lead to the cancellation of the order which I have been waiting for almost a week. I decided to call customer service to reactivate my account. Since I need my PC ASAP I created another account to make an order which also led to canceling all my attempts to order the PC.

This morning I examined my basement refrigerator to make me and my niece a mushroom omelette when i found out I have no eggs. I searched on Ask for the best place to buy eggs cheap and fast and I was brought to this website. I didn't find any eggs, but I am glad to say I saved 150 dollars on my Intel Core 2 Quad CPU Q9300 at 2.5GHz

I will never in a million years deal with this company again.
Can't begin to tell you how shocked I am with the way I was treated.
Never had such an unpleasant experience with a retailer before.

Amazing place to shop the best customer service on the net. Very fast delivery and great super deals i am checking them daily for deals and i find something at least once a month

The products I ordered came in time. I had a problem with the billing, but they resolved the issue within few minutes. Very trustworthy site and easy to use, so I can recommend it!

They have good prices and selection, their search tools and product information are good as well. Can't comment on customer service, never called them

Worst customer service ever ordered a laptop on Friday 9/28 in the afternoon and paid for two day shipping. Got a tracking # that said i would receive it on Tue. 10/2 end of day. Did not receive. I called 7pm 10/2 they said it was scheduled to arrive 10/2 but if I did not receive it they would refund the shipping. Called 10/3 and they said it was shipped 10/1 so it was not late I would get it 10/3. Did not get it and now called and they tell me that it shipped 10/3 and will not get till 10/5! This is from NJ 4 hr drive from my house, how is it coming horse and buggy? NEVER DEALING WITH THIS COMPANY AGAIN. They have the nerve to call themselves New-egg Business, more like rotten egg business. I have cancelled my order and will be disputing ANY charge.

First time customer, went to purchase a video card and it's been the biggest regret i've ever had with an online purchase and the order hasn't even been shipped. Order was voided without reason. Tried telling me i possibly didn't validate as per information from credit card issuer which is funny since i think i know my address and made 1000's of purchases over the years elsewhere without issue.

Talking to agents feels like i'm talking to robots, don't dare talk on live chat, that is scary. They use canned responses about 99% of the time, do not have any reading comprehension skills and i've had to repeat things 5-6 times and they still don't get the simplest of questions. Call by phone, they repeat scripts, nothing is personal and no emotion. If these guys hate working there, quit.

Anyhow, they voided my order during a sale. It's going to take up to 3-5 business days to get my refunds and by then i'll have missed a sale on these items elsewhere costing me money. People only love them because they haven't experienced this headache. The fact they void orders immediately and don't even attempt to question and they cannot reverse a void is bull.

I wish what i said would help others but i know people will flock to them even with these warnings of haste voids without any valid reasons. Made me feel like a crook by purchasing a video card. Never felt that way before and for this, you couldn't pay me to shop there again. I'll pay $100 more elsewhere just to avoid this hassle it's THAT bad.

DO NOT RECOMMEND!

I recently had to return a defective item to Newegg. Had ordered items in past that worked so no problems. But the wanted me to print out a $17+shipping label for return. They would charge me that and then when got item would credit item but not the extra $5 for taxes and shipping originally. I called and they said they would send me "free return label" which was only a a mail-it-yourself label and pay for shipping. I called again and they said they would refund my shipping if I got a receipt and tracking label for return shipping. But not return full amount of $23+ I finally gave up and called American Express Gold Card and disputed charge. After explaining that I had made several contacts with Newegg in one day and explained what they wanted me to do for returning an item, AE said not worth it for them to contact the company and argue this case for $23 and just credited my account. The last woman I spoke to at Newegg was very huffy and said that's your right to dispute it but they will contact us and we will explain our policy and you will be charged back. I would never buy from them in fear of having to go through a return. I have better luck with OEM electronic equipment at EBay with free returns, no questions asked.

Extremely shady company to stay away from. I had placed a laptop order, while I'm traveling out of state and staying in a resort for a month, recovering from injury. They cancelled my order without even sending me any notification. When I called them to ask what happened they were abusive, hateful (because of my ethnic origin - I live in the US for 30 years, but this makes them treat you as a 2nd class person) implied I was a fraud and told me right away that my "account" was blocked. I never opened any "account" with them and tried to buy laptop as using guest option, like I always do with BestBuy or ebay. The woman in Newegg customer service was nasty from the first words implying I was some kind of criminal because I ordered to resort address and didn't think there was anything wrong with them never sending me a notification of order cancellation, while I waited for delivery wasting my precious time. They acted so shady as if they operate in the criminal world, and I do not trust they sell truly new hardware now, too shady company. I had bought the same laptop for the same price on ebay without any issues, using it right now and got a 2nd laptop deal from popular big box brick-and-mortar reltaler online, both delivered very fast and without a problem, to the same address where I'm staying. At least with reputable honest company and highly rated ebay seller I know what I'm dealing with upfront and can trust them. Newegg behavior would not be tolerated in the normal business world, I'm looking into involving the government to penalize them now.

At 6 am on the 27th I ordered a monitor. They charged my card and at 6:30am I received a conformation saying the item was expected to ship end of day on the 27th. Called them at 6am on the 29th and, after one hour on hold was promised that he would follow up with the warehouse and expedite the shipment. Said he would call, and/or email me with the updated status. Didn't happen. Called Newegg at 3:30pm on the 29th, on hold for one hour again, was told it was being shipped that day. Didn't happen. Called this morning, waited on hold for another 40 minutes, rep could not help. Waited on hold for a supervisor for another 30 minutes who told me he had no access to any more information than the rep I had just spoken to (what is his job, anyway?) and, no power to expedite the shipment of my item. The reason these companies do this to us? Because we let them. Please, people, stop letting them. I beg you!

Hey RUDY - try reading before you post another form letter?
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Attention Newegg. After 20 YEARS, I am done with you.

You will be able to look-up my recent post to customer service and my chat session - regarding Order: *******.

Apparently, the high standards are entirely a thing of the past.

Don't bother asking me to "reach out to customer service". I already did that. If you want to get me back, it is your turn to bend over backwards.

UPDATE: NOV 26.

Dear Rudy,

You are "looking forward to hearing from me"? Really? How charming.

You have everything that you need. The order #, associated notes, and online chat. Do your job, and review it with your manager.

At a MINIMUM, the ONLY way I am coming back to Newegg is for you to cancel the seller's account or make them fulfill the order.

I don't expect that you actually care, and all you guys do is paste that script over and over to every bad review.

Hey - don't worry - eBay and Amazon have got us covered!

Newegg
Reply from Newegg
Published 5 hours ago
Hello Jeff.

I'm so sorry to hear about your experience with the Marketplace seller. I understand that you have already reached out to customer service for assistance with unsatisfactory results. Perhaps I can be of more assistance. Please send me an email at *******@Newegg.com and I will be more than happy to look into your situation and explore other options. I hope to hear from you soon.

Thank you,
Rudy[Newegg Support]