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Worst customer service ever ordered a laptop on Friday 9/28 in the afternoon and paid for two day shipping. Got a tracking # that said i would receive it on Tue. 10/2 end of day. Did not receive. I called 7pm 10/2 they said it was scheduled to arrive 10/2 but if I did not receive it they would refund the shipping. Called 10/3 and they said it was shipped 10/1 so it was not late I would get it 10/3. Did not get it and now called and they tell me that it shipped 10/3 and will not get till 10/5! This is from NJ 4 hr drive from my house, how is it coming horse and buggy? NEVER DEALING WITH THIS COMPANY AGAIN. They have the nerve to call themselves New-egg Business, more like rotten egg business. I have cancelled my order and will be disputing ANY charge.
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Hello Luca,
I want to start off by personally apologizing for the issues you had experienced while shopping with us. I want to assure you that we are definitely here to assist with whatever it may be. I would like to ask that you send us a private message with your order information so that we can look into this shipping delay for you.
Thank you,
Louis [Newegg Support]