Newegg

I returned a product which was still on the warranty. Tell me they would make a replacement or get me a gift card from the original price if they didn't have in stock. After 2 weeks without any news, I called them and they told me my case was close, even if nothing was sent. I had to speak with them for over 30 minutes before they told me they would sent a gift card in the next few days. 3 weeks after this, received nothing, called them 3-4 times (they told me they would contact me by mail or phone which they never did), promess me the gift card, etc. Customer service from this compagny really sucks once they have your money

Newegg has competitive prices, but their customer service is user-unfriendly. As a computer repairer (?) for a living I am always looking for good website to buy from. The pluses of Newegg: fast shipping, good prices. The drawbacks-- bad customer service that seems apathetic towards customers. I received a hard drive that was DOA, so I sent it back to Newegg. Instead of receiving a replacement, I was told I had damaged it and that I would not receive a replacement or refund. So I was out that money. Luckily it was a good price I got, but it turned me off to Newegg and I take my business elsewhere now.

Terrible customer service. They have no desire to fix the issue they created.
I ordered a product for my business and paid $20 extra for 2 day Exress Shipping in order to finish my project for work on time. The order delivered 8 days later. And they have no intentions of reimbursing my shipping charge.
Terrible Terrible Terrible Online company.
I will go with what I know... I will stick to my Amazon Prime thanks!
And will NEVER use Newegg again.

I ordered some products on Cyber Monday. The check out said two business days delivery with shop runner. Verified the ShopRunner account and all good. Paid my order. Got email where announces the shipping method is Shipping Super Eggsaver (4-7 bus. Days) and the estimated to Ship Out On 11/27/2018 by the end of Day.
11/28 by the end of the day no shipping. Tried to use the chat and I was number 1040 in the queue.
Called the support. The automatic system advertised a 15 min wait.
After 55 min I got someone on the call. When I asked about the shipping issue, they said that they are busy and is nothing they can do.
I said that they advertised that they could deliver it in 2 days.
The technician hangs up on me.
I will never do business with this company.

Purchased 2 IPhones for my kids. Both were supposed to be 16GB, but my daughters was an 8GB. Next, after 70 days my sons reset or stopped working, ITunes and Verizon said its the phone that needs a repair. NewEgg pretty much said 'Sorry, only 30 day guarantee. So much for 'We hope you had a good experience and we will try to help you out'. I would never buy from them again, unless you want to get a phone every 30 days.No support whatsoever!

Bought a laptop from them, the camera was defective, tried every trick in the book to fix it, nothing worked so I returned it. Got promised I wouldn't be charged for the return fee, so I sent it back. They got it and then lied and claimed that a factory reset fixed it. I tried that multiple times and it didn't work so I know they're lying to me and stealing over $260 from me.

NEVER BUY ANYTHING FROM THESE CROOKS. I ordered over $3000 in goods from them. 3 of the items were defective. One $800 hard drive I ordered had a piece of the box missing when I returned it. They would not refund my money. They couldn't resell it anyway. They simply act as though the matter was settled by sending me robotic emails that the problem was resolved and sent me back the item. I now have an $800 paperweight. The same thing happened with two other items. NEVER order from these people. They are totally unethical.

My wife and I bought a MSI computer for our business. The computer was defective as the HDMI, USB and other ports did not work. After numerous conversations and several emails with different people, including a Supervisor, Max Rivera, they refused to accept our return, even though we returned the laptop before the 30 days period.

Since we have all the proper documentation, including email, chats transcripts, and proof of mailing, we are on the process of filling a complain with the Attorney General and taking the proper legal actions against this company.

Save yourself the trouble, and do not buy anything from this company!

Newegg is my go-to source to build custom systems and where I got all parts for my Debian server. Generous rebates combined with Premier and cashback, I get the best value of computer parts. On Amazon I barely can earn cashback.

Unfortunately you can not trust their sales events. The prices will fluctuate and you can never truly know if you are getting the best deal. You can purchase something one day and the next day during the SAME sale, it will be $40 or $80 bucks cheaper. If it was a different sale, or if I bought it when there wasn't a sale and then there was; that's all a different story, but doing it during the same sale without any notice of prices fluctuating is unacceptable. They would not credit me the difference and made me jump through hoops to return the product.

NewEgg, wow. They lost my $1000 package and then wouldn't replace it or give credit for it, since they said it was over $500. They gave me the run around, said I had to deal with the police (when the F****** package was delivered to someone else ("Carrier/NewEgg issue") not a police matter) Now I am out $1000. Their customer support team is total trash, accusing and blatantly disrespectful, (when you can actually get ahold of them.) Their products are good, but so are Amazons, which is where I'm taking all of my high priced business from now on. Only thing that would change this review is for them to replace what THEY lost, so don't message me NewEgg unless you're going to replace it.

A lot of people are saying this website is a scam, but it's really not. The reason for my 3 star is I ordered some RAM from them and it came in bubble wrap. I was a little confused about this, but put it in my PC anyways. About 3 months later it breaks, but Kingston was very nice about replacing my RAM. I'm starting to wonder if they gave me a refurbished stick of RAM because the one I got from Kingston was in a package. Overall it wasn't that big of a deal, just kind of weird.

This is the second time, this has happened...:"order now and get in 2 days" or whatever, only to have to wait weeks or more and get the midnight "sorry but we don't have it" email. This happened to me for a laptop bag and a pre-order for Lego Star Wars the Skywalker Saga. I mean, the laptop bag was annoying, but if you advertise that something is a pre-order, go through the process of taking my payment method, I EXPECT my order to be fulfilled. If the pre-order quota is full, then don't advertise that you're selling it. It's NOT THAT HARD. I did try contacting customer service... MULTIPLE TIMES. Big waste of my time. They told me 10 days after release that the item is in pre-order. WTF? Don't just lead customers on in thinking they will actually RECEIVE the item.
##### I will NEVER order anything from Newegg again. NEVER. #####