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Dale C.

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1 Review by Dale

Newegg

  • Newegg

“Newegg update”
9/21/20
• Updated review

Finally, on 9/17, my package was shipped! It arrived on 9/19. The box looks like the UPS elephant sat on it! I am waiting for Newegg to send me a RMA information for return of the unopened package. No, I do not recommend Newegg.

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Newegg S. – Newegg Rep

Hey Dale!

I'm sorry to hear you had an issue with the way you received your product. Please send us an email at wecare@service.newegg.com with your order information to look into this for you.

Thank you
Frank [Newegg support]

“New egg is cracked and broken”
9/2/20
• Previous review

I ordered on 8/27/2020, they sent an email my order was being processed.
On 8/28, they said it was shipped and will be delivered on 9/2?
On 8/30, it shows it is still waiting for pick up by the UPS, but the UPS is waiting for a shipping label.
On 8/31, new egg has it in transit, but their website says it is waiting for pickup?
On 9/1, it is still at new egg warehouse.
On 9/2, the order is still in the warehouse, but the tracking shows it in transit. And ups says it is waiting for a label and the usps says it is waiting for ups to pick it up?
It was supposed to be delivered today, but is still in Indiana.
Me thinks new egg is cracked after falling down and is waiting to be put back together again.
Oh, and I can't cancel the order, because they charged my CC on 8/27, and can't stop the order because the order was shipped, but is still in the warehouse.
Say good bye new egg, you are a yoke...

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Dale,

We completely understand your frustrations with the shipment of your order and sincerely apologize for any trouble this may have caused. Please know it is never our intention to cause any dissatisfaction to our valued customers. Should you need any assistance with your order, please let us know by sending us an email at wecare@service.newegg.com with your order information to look into this for you.

Thank you
Frank [Newegg support]

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