Newegg

Have bought from the company numerous times. They offer deals from time to time but you have to be careful and check elsewhere. They were much better with deals that couldn't be matched in the past. Not so much any more. There is far more competition in there area online now. Where they particularly stumble is with their customer service. Where I did have a problem either with a product, shipment, return or whatever they were always quick to make you do the heavy lifting in getting a problem rectified. You needed to push then too often to get your problem resolved. They are not a golden rule type of customer service orientation. I do less business with them now then I used to. They do however have a wide variety of products available and is a good place to research a product

I have been using Newegg.com for more than four years both personally and professionally. In my professional life I have been involved with purchasing in one form or another for more than a decade. My experience includes in depth product and vendor research. Over the last four years I have requisitioned over $25,000 in PC related purchases from Newegg.
In that time Newegg.com is the only business I have ever dealt with that gets a 100% customer satisfaction rating from me and maintains a national customer satisfaction rating of over 96%.
So long as Newegg maintains the excellent service they have provided to me, I will continue to be an avid customer.

I bought a laptop from their site and it had so many problems over the time I had it that I eventually took my computer in to get it checked out. Basically I was told whoever put the computer together didn't seem like they put it together right which is why screws kept falling out even though it was fairly new. Also they sold me a laptop with a severed wifi cord piece and the cost of replacing it would be the same as me buying a new laptop. Couldn't be more angry that I spent $600 on a laptop that could barely last a year and of course I didn't get it checked out until after the warranty was up.

So sunday i ordered parts to build a new computer i went with newegg because they had next day shipping placed the order got conformation it would arrive tuesday my order shows up missing the motherboard and video card those are arriving saturday i called customer service up and asked why their website didnt let you know that not all items would be sent next day i paid for it to be next day if i would have known that i would have went amazon and gotten it wednesday at this rate i will have to go buy them local today just so i can get back up and running ande customer service was totally useless

So I used to love newegg. But today I had it with them. I created a cart worth approximately $9K from 6 different vendors because they have good prices. I placed the order with my credit card and BAM the bank calls me. They say there were 6 different charging attempts from 6 different companies so they block my account until I talk to bank's customer service supervisor. After I clear everything with the bank. BAM Neweggs user interface forces me to recharge 6 different orders.

Why would you charge a credit card 6 different times and expect any bank to clear it right away. Why cant they charge the car in one sum amount so the bank doesn't flag the transaction. And declines it. It cost me approximately 3 hours of going back and forward between newegg and the bank to complete the order. I am definitely not considering using newegg again. This whole experience should have been way smoother.

This company is a nightmare. I ordered a refurbished GE X600 digital camera from them and the wrong color was wrong, there was one part missing, and the LCD screen was damaged. I had asked for a replacement, but after several days they decided they don't have any more of that camera, so they sent me a refund. But they're so stupid they screwed that up too and didn't issue a refund for the extended warranty I got with it. It will be a miracle if they actually refund a single penny. This company should be out of business.

I ordered something on Newegg and they wrote saying they needed verification of info. I called and gave it to them, but they still didn't manage to verify the info with my credit card company, so they simply cancelled the order and never told me, not only that they blocked the account. When I realized my order was not delivered I called to find out why--the same problem--no verification. I personally connected them to my credit card company and they still couldn't manage the verification, simply, of my address and phone number. I have outstanding credit and have never had such a problem in my life. I stayed on the phone with them for quite some time, finally gave up, and ordered the item from Amazon, which I should have done in the first place.

Twice in the past few months I've had a marketplace seller cancel my order 3 days after it was placed. Both times they claimed the order was "out of stock". I suspect that they have no stock at all and try to place an order somewhere else to fulfill orders, if they can't, then they cancel.

I tried to place feedback for the merchant, but was unable to because Newegg doesn't allow feedback if the purchase wasn't completed, so there's no way to warn other buyers. I opened a chat session with customer support, but the service rep just reiterated the policy of not allowing merchant reviews if the purchase wasn't completed.

I used to be a dedicated Newegg customer, but am unlikely to return as a customer.

On 11/1/2023 I ordered an AMD Ryzen 7 5700x. I paid 15$ for overnight shipping as my current cpu has seen the end of its life. When my package was stated it was delivered on 11/2/2023, i was at work all day and very late into the evening so i called my brother to grab the package. To my unfortunate surprise the 200$ processor i had ordered is not there. My address was absolutely correct as i just upgraded my graphics card through newegg which was delivered just fine.
I sent in an email claim to try and get this issue resolved, i really just wanted my processor.
Within 2 minutes the claim was denied and i was instructed to double check the address.
The address of course is correct, at this point i decide to make an attempt to contact a representative for it to prompt me with a notice of live customer support being unavailable...
How in the world would i go about correcting this issue now?
Through newegg, jack. They screwed me.
Call your bank to get the charge disputed folks, thanks for chattin.

I have been a happy Newegg customer for over a decade. This evening I found that somehow two of my credit cards, both stored on Newegg have been charged multiple charges unknown to me from NEWEGG. There are no orders coinciding with those charges on my account in my Newegg login. I contacted a support agent using the Live Support option. This person was friendly, and somewhat helpful. They found the charges were made on some other account not related to mine. Of course they would not tell me the name on that account. And could not tell me how that other account got my credit cards to make those purchases. They advised me to dispute the charges with my banks and that they would turn it over to their support team to block the fraudulent account. Now I have to cancel two credit cards at the same time and dispute atleast 9 charges. I'm very upset and will not be doing anymore business with Newegg until and only if I get some confirmation of their discovery and correction of the breach.