Newegg

I purchased a refurbished ABS Master Gaming PC through the NewEgg website. After four hours of usage some noticeable problems emerged. Turns out memory and drive are faulty (per local PC repair shop) BUT Newegg won't honor return policy because it was sold by "a different vendor." This is shady business practice, so beware both of refurbished machines but also the concealed way in which "outside" vendors sell within NewEgg website.

Now I am stuck with having to fix a damaged PC.

I recently purchased a refurbished video card from Newegg. After getting the rest of the parts for my computer and assembling it, I soon discovered it was not functioning correctly and crashing when I tried to run videogames. After some troubleshooting, I verified that the problem was the graphics card. I contacted Newegg and they refused to refund my purchase because it was outside of their 30 day return policy period.
I did not receive the product I paid for (a functioning graphics card) and yet they refuse to allow me to return the product. Terrible customer service and policies. I am now out $180 and I plan on warning everyone away from using Newegg. 0/10 would not recommend to a friend.

I spent over an hour on the phone trying to figure out the right parts to buy to get my two Microsoft Surface Pro 3 laptops to be able to read SIM cards and get online.

The rep convinced me that he had figured out the right parts to buy. So, I spent $126 on two SIM card adapters and two PCIE cards only to get them and find out they don't work together.

Newegg will not honor returns and directed me to the companies in China. They want to charge me $17.50 per item to return them. Seriously?

Recommendation: DON'T purchase anything from Newegg that is not made here in the US and does not have a return policy. I always thought Newegg honored returns... I guess that was a long time ago. Now, they are nothing but a distribution center for cheap crap from China. Don't get stuck as I did. Not shopping there again.

I purchased laptop from Newegg. I purchased drop and spills plan from newegg fulfilled buy AIG and servicenet. They advertise fixed or replaced in 5 days. But when i sent my product they are asking for 60 days. This is absolute false advertisement. I was on phone with customer support and supervisor and they both said it will not be returned before 60 days. Why are they putting up misleading information on website to fool customers. I could have bought laptop from bestbuy or walmart. I will never buy from them again

Shipping - TERRIBLE
Sales - TERRIBLE

My shipping continues to be extended day to day. Went from 3 days to 10 in the matter of 48hrs

Also, I found that I could have purchased the same product locally for roughly the same price as their deal at 41% off! I should have done the research but I got on this deal thinking it was quite the savings. TURNS OUT THAT WAS INCORRECT. Newegg jacked the price up then knocked off 41% putting it at the same price as a local shop in my city. If I knew this I would have just went and picked it up. No questions whether its being rocked truck to truck as it would have went with me and then home.

Avoid them like the plague. Memory express here in town would have been a much better bet. I am an idiot for not looking around but I was enticed by the sale that was complete bullsh*t. I believe I am going to return everything (after it FINALLY arrives) and head to memory express anyways. These crooks don't deserve my business.

I must say I am very disappointed with Newegg being the first time I will buy a sample laptop from you. I buy and resell hundreds of laptop for resale in Africa from Ebay, Amazon and other websites. This is the first time I bought a laptop from Newegg through Ebay Item ID ************** and Return ID *******681

I bought a certified refurbished Asus laptop last two weeks and I just got it from my freight company last week and to my greatest surprise, everything was wrong. The laptop is faulty and does not power on. Newegg sold me a damaged and defective laptop the laptop only displays a black screen and will never display anything. Besides, there was no receipt for this laptop.

I am taking this case up with Newegg and getting my lawyers to write and sue for damages if I do not get full refund of $470 within the next 24 hours. In the event that I file a law suit, the damages will run into several thousands of dollars for revenue losses.

Preordered lens with promotional interest with 1 month lead time, order was pushed another month. Receive an email saying I cancelled order. I contact them and they since promotion is no longer valid order is cancelled. I have to resubmit order using different payment method.
They say they are sorry offer me 10 dollar credit. I refuse and say I will take business elsewhere. Up to this point had nothing but wonderful transactions with Newegg. This is actually my first negative review of any kind. Point being the email was sent to me said I cancelled order I did not, they did. They offered goods which I purchased and they could not deliver within time frame of "preferred account" offer so they falsify records and say I cancelled. Simply unethical.

Newegg sent me a laptop with a broken dvd drive. I returned the computer and weeks later they email me that the computer screen was damaged and are sending the laptop back to me because that violates the warranty. I told them the computer was fine when I sent it. They said they would put in a claim to UPS. I received a busted computer. When I called they said the box looked ok when it arrived so no replacement will be given. Money completely wasted.

I ordered a graphics card but the box was damaged in the shipping process. Since this was for a gift, I requested a new one be sent and have the old one returned. Newegg handled everything quickly. They scheduled UPS to come and take the old one back, and they sent me a new one and mailed it to me. The whole return process took about a week and a half, including the delivery. And no return shipping... which was nice. Would use again.

Worst customer service Ever! I ordered a Server and received it a week later. Great shipping time and quick turn around. However, what I received was not what I ordered. I spoke via Online Chat with a nice lady. However she had to Elevate my level of contact due to the problem. I spoke via e-mail several times with a Customer Service Rep. She told me that I would have to contact Their Vendor who assembled the Server. I told her I ordered and paid Newegg and they should contact their vendor. Why would I have to contact Their Vendor. Basically she gave me their phone number and told me I could call them or Go Pound Sand. Next time I will go straight to HP or Hitachi Data Systems. The price certainly was not worth it!

Ordered 2 items from Newegg. Received shipment in a large box. Opened box and inside were 2 smaller boxes. One containing a processor was crushed. Not the other box or outside box were damaged. Which means, this item was shipped already damaged. I have tried repeatedly and without success to get a store credit for the full amount. They finally offered a store credit, but short 50 dollars. I turned this down as they were the ones to ship a damaged box. I in return have filed a complaint with the BBB there in California and I await their help. I would never recommend this company to anyone.

I recently purchased GiftCards through a marketplace of over $1,000 in credits. I made the purchase and my account was suspended right away for verification issues. A week later, I asked for an update and my account couldn't be unlocked. Including the loss of my Newegg Points and my account of a valued customer for a couple of years, I lost hundreds of dollars on the gift cards. I asked and chatted with no avail. The giftcard balances were not going to be returned to me and no information was disclosed to me due to "Security Reasons". Instead they suggested I make a new account and repurchase the items TO MY OWN ACCORD after being out of $1,000 in gift cards. I'm beyond pissed and angry with not only the support, but the Webstore as a whole. I'll be deferring anyone from using Newegg from now on and will continue to give bad ratings.