Newegg

One can find good prices sometimes. But sadly the way it looks if you don't pay for the extra coverage you will get no support if you have RMA. Even when they have the Item in Iron Egg guarantee. I still dealing wit the company, but the costumer service is by email, calling their number they give you don't work and trying to have a chat don't work.
I already told my gamer friends to be careful if they have business with the company. I should stay in Amazon

I never received an item they shipped. Not sure if it was UPS fault or Newegg, but Newegg refused to resend it. I've never had such bad customer service. It was 100$ Worth of items. I'm sure glad I didn't purchase something really expensive. I wouldn't recommend buying from here if you're worried about losing the item.

This company has a real issue with dealing with small issues. I bought a product from them on 12/29/2014 7:57:37 AM. I placed it to be over night. I was sending it to my house but I realized afterward I could not be there in time. So i contacted them (10am at this point) to change the address. I was told I could not do this since it was being processed and would have to wait. Then 4 hours later, Newegg sent the shipping info to FedEx. They didn't change the address as I requested and I called about a multitude of times about. I contacted Newegg far before the information was give to FedEX yet (Dec 29,2014 1:43 PM) the wrong info was sent when I called at 10am. Then (Dec 29,2014 2:44 PM) nearly an hour later, the package with the wrong address was picked up. Seriously, this huge issue could have been avoided if the rep I dealt with (Alex) would have placed in the request to change. I will NEVER use this company again.

One of the worst experience ever. They accepted my order of Oculus which I bought for my son's Christmas gift. They never shipped the order and never explained what happened. Finally they refunded me after many days and I lots the original deal due to them. Their App, chat feature and phone Customer service, all are terrible from user experience perspective. I wouldn't rely ever on this website to ever order anything something important.

Hello, do not buy products from newegg company, because they delivered the product to the wrong address, but they do not refund my money. They lost my 800$ laptop, they won't refund my money. The tracking number says the product was delivered in Newark. But my address is located in wilmington. I talked to ups, they say that they paid for the lost package with newegge.

But they said that newegg delivered it to the correct address and they will not refund the money. I have never seen such a terrible company in my life. What can i do in this situation?

Newegg did OK, shipped item as promised, but I had problems tracking my order. Since I didn't register and check out I checked out as a guest. When I returned to the site to check on the whereabouts of my purchase there was no information. I then registered and still no information. Needless to say I contacted customer service attempting to get a tracking number, but the item arrived before I could get the tracking number. My fault, their fault, anybody's fault, who knows I am just happy I received my order, quickly I might add.

NewEgg provided the worst online experience that I have ever had and I have been an online (almost exclusively) shopper since the late 1990s. As a software developer, I have always preferred to stick to online shopping rather than hitting the mall...

On Black Friday I ordered an LCD TV that they were running a promotion on. NewEgg instead sent a dissimilar monitor that was half the price. Upon receiving the item, I immediately contacted them, using their online form, waited a couple days and then contacted them again. After contacting them many times (email, online form, etc.) over three weeks, I have never heard a word back from them. I finally just sent them item back because I was at the end of the 30-day return period.

Not a word from them, nothing. So good for a guaranteed 24-hour response. Now I will also have to incurr a 15% restocking fee charged on an overpriced item that I did not order.

NewEgg sucks...

I had so terrible shopping experience on this website. I had placed a same order for 5 times. They still say my account information not match with bank. So weird to ask my SSN when they called to verified my account info. My credit had been charger but the sales status still in processing. I will never shopping on the company!

I've never been treated so badly. Tries to make an order 8 times. They froze my account. Told me to call the bank, cause that was issue. And it wasn't. They had some kind of lame reason for making me reorder 8 times and still now I've got to reorder. But still they have no access to the reason? Idk they hung up on me. And told me they had an issue but not what. Wth? Totally rude to me. I would spend your money on them.