I made a purchase from MiniInTheBox on August 10,2015 and as of this date September 9,2015 no order, but a bunch of BS from their Customer Service people. Numerous delays, was to get expedited shipping, that's a funny one. Yesterday August 8,2015 I requested a full refund because I received yet another shipping delay message from this online retailer, stating my order will receive expedited shipping and will receive order no later than September 24,2015. Now that is following a message stating, "Your order will be shipped out no later than 2015-9-7". (September 7,2015) Then at the end of every message from their Customer Service people, "We appreciate your patience and understanding". This whole process was BS from day one. This outfit is supposed to be located in Seattle, WA, now this is really funny, had a phone number too and then it went missing. Called it twice and all I got was a busy signal. The address, needless to say is bogus as well as the phone number. The last communication from Customer Service was to let me know my refund is an International Transaction and it takes longer to process, 3-5 business days then 7-25 business days for my card issuing bank to process the refund. More BS on top of BS. Contacted my Bank and was told less than 10 days after refund lands electronically. Yes MiniInTheBox is a "DO NOT PURCHASE FROM THESE CROOKS" site.
Hi Harold,
Thank you for taking the time to share your feedback. We're sorry you were unable to track your delivery. For orders that are processed as a "Guest", you can find your order details by scrolling to the bottom of our website. Under the "Customer Service" heading, click on the "Track an Order" and enter the Order Number and the purchasers email address or shipping zip code and you'll be able to see the order details. I hope this helps! If you have any questions please contact us at wecare@newegg.com and we'll be happy to help!
Newegg Service
William