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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Many things to offer i like the website
I would be buying more in the future
Many things to offer i like the website
I would be buying more in the future
Good ordering; appreciated the size guides; good communication while in transit; rapid delivery over holiday season
I've ordered from NewChic before so I've known that my orders would take a month to arrive. (Some came earlier but the last item arrived after a month from ordered date.) They were clearance so I won't complain how much I paid but the material qualities weren't good as I expected from their original prices.
I'm just utterly disturbed by the products and services, I just need my refund back!
Dear Kat M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
New Chic is one of my favourite shopping sites but the delivery time is extremely long!
I was actually kinda worried because I thought something was fishy but nah. Turns out its legit
Magnífico el tiempo de entrega así como el producto.
Dear ARMANDO F.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Order was placed late, shipped late, arrived later, and tracking didn't work. Came down with COVID the day after it arrived.
Dear Dale W. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you. COVID is a global concern, please pay attention to protection.
Not even waiting that long but splitting orders is a bit unfair as sometimes we need for exampole a dress for a special occasion.And it isn`t possible to predict if a piece of cloth is really available or not
I was impressed with the servicefrom beginning to end. All along the way I was notified where my parcel was and pick up was smooth. I loved the product! Thank you.
Dear Susan V.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
The coat came out from its vacuum packing so creased as if the cows would have chewn on it.
Dear George S. Thank you for your comment and sorry for the inconvenience caused. As the package is transported over long distances, it is inevitable that there will be some wrinkles. If the package has quality problems, please contact our customer service in time. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I was not allowed to cnacel anymore when I viewed the shipping options. I didn't receive information about my delivery from NewChic, only advertisements which I'd never asked for.
Dear Judit U.If you do not want to receive advertising information, you can contact our customer service to cancel. Failure to receive the order logistics information may be because the order is out of stock, so no delivery results in no logistics information. If you have any questions next time, you can contact customer service in time and we will do our best to help you.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
I was not allowed to cnacel anymore when I viewed the shipping options.
I ordered a 100% cotton pants. And a 100% synthetic pants arrived. But the label on the pants said 95% cotton!
Dear
Liliana d. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I ordered a size too small and asked for an exchange. To my surprise I've gotten lots of emails but just a little too many individuals at the same time same questions. But it took the Newchic team very fast to respond.
Dear Husni M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
It is very seldom that I purchase items online. The experience with NewChiC in itself (though customer service on the delivery side and its contractor should be improved) was good overall.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
My order as to do a little gift. We received it to late. But I note it was Christmas and Covid time! It doesnt matter, and my wife love the gift.
Dear Jacques G.,
Thank you for choosing Newchic! Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear.
Refund B.we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!