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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I think your Australian sizing is wrong. A European 37 is an Australian 6
I think your Australian sizing is wrong. A European 37 is an Australian 6
The shoes size do not fit European standards
Suspicion
Hi PATRICK A., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
The shoes size do not fit European standards
Suspicion
The product I received was not the same quality as advertised. Also, a linen dress I bought previously tore in so many places when i put it on the first time, I have never worn it and paid so much money for it. Also, a dress that showed as a white dress as advertised, came as a extreme off-white colour, and remain as such even after several washes.
Отвратительное качество товара: карманы расположены на разном уровне, нитки торчат, затяжки по ткани, рукава короче, чем были заявлены
Dear Didukh R. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Commande pour noël reçu en janvier la prochaine fois je mi prend en novembre
Dear Messa h.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
The shoes were too large, clunky, and heavy. Very unsatisfactory
Hi Robert D., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Some items were good. 3 did not meet expectation. Not what was advertised.
Dear Kyla S.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Very Low "Quality of Materials" in products. Adequate assembly/construction of products however. Expectations were way higher, and was let down by how the sweaters and coats material being low quality.
Dear John L.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
The site kept telling me my email and password did not match even when I rest my password, I tried to checkout 5 times and had to reset the password two times.
Hello Mary A. We are sorry for the inconvenience caused to you.
Sometimes may meet some network problems about payment, sign in, enter address or order placement, we friendly suggest you can try to refresh the network, change the browser or clear the cache and try again.
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If the problem is still not resolved or have another problems, welcome to contact us at vipservice@newchic.com
We do our best to offer you best solution.
The site kept telling me my email and password did not match even when I rest my password, I tried to checkout 5 times and had to reset the password two times.
Received an item that was very different than in the picture i used for ordering
Dear dm d.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Dear aloys n.Our apologize. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Estic encantada. He fet dues compres amb New Chic i no he tingut cap problema. Les talles son les correctes i l'enviament súper ràpid.
Molt recomanable.
I have made a few different purchases from Newchic. Sometimes, I'll get an item that looks similar to what I expected, but usually the sizing is incredibly unpredictable, their customer service is a joke, and the items I get are very low quality (no matter their price). On Dec 2nd I placed an order (they split my order due to the warehouses), received a sweatshirt, shoes, and a shirt in the first wave. Sweatshirt was cute, and mostly what I expected. Shoes were already damaged, shirt was an XL (I'm usually a MD/LG), wayyyyyy to small for me. Whatever, I let it go. Got the second package, which was the correct shirt in the wrong color. Horrible quality, ugly shirt. Looked nothing like the pictures. Customer service apologized for the color being wrong and issued a refund for half of what I paid. The third, and final package that was supposed to ship out never did. Contacted customer service Dec 28th to ask about it, they said the jacket was out of stock. Annoying, but they said I could exchange it, so I picked a different one, they confirmed, and then I waited. Contacted them Jan 18th to check for an update, they told me my REPLACEMENT ITEM WAS SOLD OUT AND ASKED IF I WANTED TO EXCHANGE IT. I said no, I'd like a refund. Got an email saying my order was canceled, but so far I have still not received a refund. They won't tell you when your item is out of stock, nothing is ever their fault, and it's impossible to get a straight answer out of customer service. Deleted the app, and I'm never getting sucked in again.
Dear Ariana R. Thank you for your comment and sorry for the inconvenience caused.If you have not received a refund or have other questions, please contact：vipservice@newchic. Com, have a nice day!
Dear Mari R.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
When you 'continue shopping' the website takes you right back to the beginning, rather than the last item you looked at in the list, most annoying when you are eight screens along!
When you 'continue shopping' the website takes you right back to the beginning, rather than the last item you looked at in the list, most annoying when you are eight screens along!
Good site and good quality on the product, just way to much time for shipping but it was Christmas season so i didn't mind!
Dear Alexandre V.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
A slick operation meant that it was effortless for me. Website is a breeze to navigate, as is the payment. It had great care made in the packaging of the products.
Dear Russ T.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
海外発送なので、発送されても手元に届くまで時間はかかりますがそれをわかって買う分にはいいと思う。
Dear tottoko s.,
Thank you for choosing Newchic! Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I ordered a shirt for the wife for Christmas on or before Dec 15th and received it on Jan 16th. That's just far far far too long.
Dear Robert U. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chris C.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team