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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Compré unos zapatos el 15 de diciembre del año pasado y pasó un mes sin noticias de NewChic. Hace una semana, por chat, me dijeron que estaba agotado. Cambié el modelo y aún no he recibido nada.
The weave/fabric on the sleeves doesn't match. Also did not first customer purchase discount.
Dear Dennis R. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
We do not intend to cause trouble to you. Regarding the reasons for the unavailability of coupons and operating instructions, we kindly suggest you to check the following link: https://www.newchic.com/help_center/coupons-and-points-faq156.html
The shoes I ordered only came in whole sizes so I ordered the next size up. They're a little too big. I would have exchanged for a smaller size, but shipping was too dear. They did give me a refund on the shipping which was appreciated. I will use gel inserts or another type to fill in the extra room.
These bamboo pants are so comfortable. My mom wore hers every day for a week! They are true to size too.
Dear Denise M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Bon produits, mais livraison très longue prévoir 2 bon mois
Very well constructed, nice supple leather, and literally fits my phone like a glove.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
The points/ coupon/discount choices were confusing to this Techno-dinosaur! When it was all done, I don't think I got the best discount.
Dear Steve P.We do not intend to cause trouble to you. Regarding the reasons for the unavailability of coupons and operating instructions, we kindly suggest you to check the following link: https://www.newchic.com/help_center/coupons-and-points-faq156.html
If you have not yet resolved or other problems, please feel free to contact us at vipservice@newchic.com
We will reply as soon as possible.
The points/ coupon/discount choices were confusing to this Techno-dinosaur! When it was all done, I don't think I got the best discount.
The other 3 products whit order NO. ******* is processing. The expected shipping date is February 5,2021, but my order is from november 27,2020.
I paid an additional fee for receiving the package in 10 working days, I will receive the package in 2 months
It's a pandemic, I know
Dear dorina m.we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Dear null W.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
From my last Order some Parts are`nt sended yet.It`s not bad, if it`s coming then.One month for delivering is much but China is far away. For the Prices of the Items i must look a lot, because it changes every Day up or down. What i don`t understand is that you are writing: from 69 or 84 EURO the Delivery is for free(or not?!)and after ordering i have to pay more than 30 Euro for sending to Germany.
Never told a November order was not available. Had a web chat to be told this. Now refunded but am charged delivery on my new order.
Never told a November order was not available. Had a web chat to be told this. Now refunded but am charged delivery on my new order.
Quería un chaleco para caballero. Me mandaron uno para dama. Quizás me equivoque...
Dear Daniel M.,
We truly understand how frustrated you are. Please do not worry, all individual products are checked rigorously to ensure that they are kept in line with the high standards. We are always here to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@newchic.com.
Best regards,
Newchic Team
I read the size charts and placed an order for 9 items and then had to returned 7.
I ordered the same size for all garments yet one collared shirt was at least 2 sizes too small and another tshirt was at least 2 sizes too big. One shirt was just not suitable and the others were a bit tight, at least one size too small. Maybe advertise the items on various size models(?) Even though instructions were provided on returning purchases, it is not that easy. I am unable to find the returns button on your home page but I have been in communication with your customer service department to alleviate the issue.
Hopefully the issue will be resolved within the require time frame.
All items were tried on and returned to their ‘bags' within a matter of 30mins ready to be returned.
Dear. June B. Different clothes will have different sizes. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Paying $13 for "expedited shipping" on an in stock item that takes 3 to 4 weeks to get to the destination is unacceptable. Especially for a gift. I see from research after my purchase that I am not the only customer to experience this. The completely inoperable "24/7 live chat" is a joke to make this look like a responsive company. This was my first and will be my last purchase from NewChic. Buyers Beware!
Dear Nate C.,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
All items seems better in their description, one item was not the one requested but the support guaranteed me a refound.
Dear xxx y. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Ik hoop dat de verzending net zo snel gaat als de betaling.
Vol verwachting naar de schoenen/boots. Nic Xmas.
Ik hoop dat de verzending net zo snel gaat als de betaling.
Vol verwachting naar de schoenen/boots. Nic Xmas.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Manuel G.we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!