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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Je suis satisfaite des produits reçus. Je m'inquiétais au sujet des tailles... Et en effet il est difficile de tomber juste malgré la prise de mesures selon vos tabelles: certains articles sont tout juste assez grands et d'autres un peu larges.
Little difficult to put address in and details, but let wait and see on goods
Little difficult to put address in and details, but let wait and see on goods
I experienced that it is not difficult to order online
Using the website to find products was fine, but information regarding shipping was inconsistent. Overall, it is very expensive to ship from Hong Kong to Canada, which makes shopping for small items prohibitive.
Hi Bill P., we are sorry for the inconvenience caused to you.
There are related instructions on our website regarding the usage guidelines. We are sorry that the freight has caused you trouble. It may fluctuate due to the impact of express delivery. We have been working hard to seek better cooperation with logistics providers, so we hope to get your understanding.
Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method which you can check in this link: https://www.newchic.com/shipping-methods-hc160.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Les produits ne correspondent pas à la qualité que l'on pourrait supposer à la vue des photos, les finitions et qualité sont assez cheap nous allons retourner les produits
Dear Jacques S. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Good price. Poor sizing. Unable to return. Made contact, but did not get return label. Last time I will order from newchic
Dear
May L. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Dear Anita M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Well the shipping charges are too high but product quality is nice. Easy to navigate through site.
I cut my fingers several times and when I use the guard, the grater gives problems
The T-shirt I ordered was terrible it's not what it looks like in the photo. Cheap material
Dear Sharon S.,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Dear
David R. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
I ordered the shirts if L size but delivered was S size. I think the quality should be improved as there were loose threads at several places of the stitching
Hi Anba R., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Will zwei Artikel zurücksenden. Man hat aber sehr viel Schriftwechsel
Dear Hagen S.,
Thank you for choosing Newchic and we apologize for any inconvenience caused. We are a Chinese customer-centric online store, dedicated to providing quality products to customers. There is a reassuring after-sales guarantee.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
My final purchase was shoes,
In spite of the correct size it dose not fit my foots. It's shape was not standard.
Hi Jamshid J., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Sale item prices was good but shipping is too much, tooo expensive won't be ordering anymore as you pay more for shipping costs than purchase price
My husband is pleased with the merchandise I purchased for Christmas, he loved the gifts
The design was very good, but the size was too big and I tried to return it, but it was impossible because of the distance, so I evaluate that it was reasonable that returned half the money.
Hi Megumi O., we are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
We truly understand how frustrated you are and feel terribly. We always value customers who are keen to give us their feedback. We will be sure to pass on what you have told us to our managerial team and will improve our service.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
The Goods I ordered took almost 2 months to arrive & the courier company charged a delivery fee even though I paid for this with the initial order
Dear Shashika M. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
Quite userfriendly the whole process, excellent products, shame people from Argentina have to pay twice as much as the garment's price to get each piece of clothing, which I personally love!
Always a great shopping experience and great items
Always a great shopping experience and great items
The delivery has been made before Christmas Day. Thank you.
I hope the delivery will occur before Christmas Day.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lungie J.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team