NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Hard to find the icon for payment of order.
In addition, I had ordered pajamas European size L for my husband - the size of all his clothes. Instead, we received an item which, while marked "L", was two sizes too small for him.
Hard to find the icon for payment of order
Pretty good. Pricing is bit high for the quality some of the items but they redeemed themselves with prompt delivery.
The products look great in the pictures, then when arrived is very low quality in term of design and material, the shape is squared and it doesnt fit well, what you pay in india 5€ on the street mkt here you pay 30
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Easy to navigate and great selection and variety. But out of the five tops I bought, all in the same size. Only one fit me. I won't be buying anything else at NewChic!
Dear customer,
We are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Best regards,
Newchic Team
Easy to navigate and great selection and variety
Mi primer pedido se tardó mucho, el segundo me sorprendió por lo rápido que llegó. Tallas correctas si te mides y revisas la correcta en cada prenda, me cambiaron de modelo una blusa en mi primer pedido, pero no quise levantar reclamo por que fue el que se tardó mucho, así que me la quedé.
On the photo it looks like wool but it's synthetic with garish colors
Dear customer,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Easy to navigate site, very pleased with my dresses. Followed the size guidelines and they fit perfectly. Will definitely use again.
I received items that were not my size and they gave me so much trouble to return them that I had to keep them agreeing to lose more than 50% of the amount paid.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
A legutóbbi rendelésemkor 4-ből 1 terméket nem szállítottak le, csak más színbe választhattam volna. Ugyanakkor azóta is hirdetik abban a színben, amiben nekem nem szállították le. Ez tisztességtelen!
Dear customer,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
Taille trop petit, mauvaise qualité donc trop cher, déception totale
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Everything is great except that delivery time takes too long
.
Dear Luke.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
The shipment cost is so high think
But my problem is with the publicity: the photos show one thing and i received a psrt of that thing
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Shopping was nice but the sizes did not match accordingly
Dear customer, Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. We Look forward to your next order with us soon.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
The experience was the best overall the shoes are well made comfortable and beautiful
Dear Nissy S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I bought two dresses, size L, my size. Both dresses are too small. I paid 76,84 $ can including shipping costs 17,44 $can. The other dress costed me 36,74$can (the shipping fees were 36,74$can but that package included a pair of shoes).
1- It is very difficult to get in touch with the customer service!
2- The total of my order equals 190,42$. The shipping should have been FREE. Only for the shipping, the fees are 54,79$ as they split my order (shoes & dress in one; the second dress in another package. WHY?
3- I have to return the dresses as they are too small. Customer service offered me to keep the dresses and they would reimburse 17,46$ can. For one dress and 33,92$ for the other one. Not even the shipping fees I paid!
4- If I was to say no, they told me I may send the dresses back in China BUT I have to pay for the shipping fees! It would have cost me more in shipping costs to send back the dresses in China!
So I accepted their offer but I was very mad!
Now, I have two dresses that don't fit me!
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
The size(foot measure) is not well explained. If I choose size 8.5 or 9.5, which is very different, the tag says 10 " foot I don't understand why it's the same foot size!
Excellent
I had a very interesting and fruitful experience..
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
It's the first time I buy something by you... So, I wait to tell you if I am satisfied!
I hope so!
Hello Mauclaire G., thank you for choosing Newchic! Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Please feel free to contact us again for any kind of query related to our website. We will surely help you anytime. Hoping you receive it soon and looking forward to your next purchase.
If you have any questions, please do not hesitate to contact us by email: vipservice@newchic.com, have a nice day!
It's the first time I buy something by you... So, I wait to tell you if I am satisfied!
I hope so!
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, thank you for your comment and sorry for the inconvenience caused.
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.