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NewChicReviews 4,548

2.7
How would you rate NewChic?
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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139
This company does not typically respond to reviews

Instant Feedback

68,076 reviews
GB
1 review
0 helpful votes
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Good
March 11, 2021

Overall good experience. I was disappointed at one of the items, a coat. When worn, the material is uncomfortable and makes one itchy

Date of experience: March 11, 2021
Illinois
1 review
0 helpful votes
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Request return of
April 10, 2021

I requested specifically to return one of the two items I ordered caused the size was larger than I was told to keep and would get a % off on my next order never applied

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2021
Katherine L. NewChic Rep
over a year old

Dear customer. We're sorry to hear what happened. Newchic always considers customers as the first priority. We offer a 30-day return or refund guarantee. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html
If you need help, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.

Mexico
1 review
0 helpful votes
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Espero que todo salga bien..
March 11, 2021
Updated review

Espero que todo salga bien. Ya que es la primera vez que compro por internet.

Saludos

Date of experience: March 11, 2021
Katherine L. NewChic Rep
over a year old

Dear Eligio D.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Espero que todo salga bien..
February 3, 2021
Previous review

Espero que todo salga bien. Ya que es la primera vez que compro por internet.

Saludos

Date of experience: February 3, 2021
Switzerland
1 review
0 helpful votes
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Great deals!
March 11, 2021

The website offers a lot of choice and many great deals, but visually it's a bit unappealing, and I got way too many promotional emails after the purchase

Date of experience: March 11, 2021
France
1 review
0 helpful votes
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Perfect
March 11, 2021
Updated review

Fast delivery, item in perfect condition, well packaged and corresponding to the description. Many thanks.

Date of experience: March 11, 2021

Perfect
March 11, 2021
Previous review

Fast delivery, item in perfect condition, well packaged and corresponding to the description. Many thanks.

Date of experience: March 11, 2021
GB
1 review
0 helpful votes
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Decent product
March 11, 2021

Using the website was a little overwhelming, so many products, I doubt I would browse for something. Chosing the size was rather confusing, as an XXL would be considered an M or L where I am from - even then, the cardigan is a little snug. It took a while to arrive, however we are in a pandemic and suffering from BREXT, so delays were expected. The quality is good.

Date of experience: March 11, 2021
Latvia
1 review
0 helpful votes
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-
April 9, 2021

-

Date of experience: March 10, 2021
Alabama
2 reviews
0 helpful votes
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Great quality
March 10, 2021

Everything I have purchased from NewChic has been of great quality and wonderfully stylish. If I have any complaint it would be I would love quicker delivery.

Date of experience: March 10, 2021
Australia
2 reviews
0 helpful votes
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QUALITY BELOW PAR
March 10, 2021

Hi
The quality in the photos is not as per what it comes, such a shame
On the website shows much better and higher quality than what arrived
To be hones will not be using the items purchased, waste of over $200

Date of experience: March 10, 2021
GB
1 review
0 helpful votes
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New wardrobe
March 10, 2021
Updated review

I love the ease of which you can navigate the website. The clothes are fabulous especially when there's a sale on. Excellent service and fantastic quality.

Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear Maxine G.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


New wardrobe
February 4, 2021
Previous review

I love the ease of which you can navigate the website. The clothes are fabulous especially when there's a sale on. Excellent service and fantastic quality.

Date of experience: February 4, 2021
Washington
2 reviews
0 helpful votes
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Shoes
April 9, 2021

These shoes were nowhere near a US size 10.5 so I gave them to my daughter who wears a women's 9 and they fit her so she gets them.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear customer. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

California
1 review
0 helpful votes
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My Review
March 10, 2021

Excellent service and, really enjoy the item I ordered.

Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear den d.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Australia
1 review
0 helpful votes
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Poor quality product
April 9, 2021

Ordering and delivery times were great but value for money and the quality of the product were poor.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Ireland
1 review
0 helpful votes
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Sizes awful and order took so long
April 9, 2021

Sizes are all over the place! A size small is so wide! Not good at all

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear customer. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

South Carolina
1 review
0 helpful votes
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Great Product for the price. Way better than expected

Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear Wendell A.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Netherlands
1 review
0 helpful votes
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Good clothing.
March 10, 2021
Updated review

Nice products, hope the shipment goes good. A very Nice shirt, warm to wear.

Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear Frans B.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Nice products, hope the shipment goes good
January 12, 2021
Previous review

Nice products, hope the shipment goes good.

Date of experience: January 12, 2021
France
1 review
0 helpful votes
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Bien
March 10, 2021

Délai un peu long mais bonne marchandise

Date of experience: March 10, 2021
GB
1 review
0 helpful votes
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Beautiful bras
March 10, 2021

Ordered 2 bras after reading some reviews - absolutely lovely, very pretty, good quality and good price - will definitely order again.

Date of experience: March 10, 2021
RU
1 review
0 helpful votes
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Мужские рубашки
March 10, 2021

Приобретались 2 мужские рубашки. Все очень понравилось, качество не разочаровало.

Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear Kate S.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

GB
1 review
0 helpful votes
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Only happy with some of the items purchased
April 9, 2021

I am happy with 2 out of the 5 items ordered. The pidgamas; I like the fabric, colour and the general design, but the elastic bands make it unconfortable for hands and legs. The green shirt unfortunatelly will go straight to charity (can't be bothered with sending it back) don't like the whitish back of the fabric and it does not look good when the collar is slightly undone. Also, dont like the way it is finished by the cuffs.
The red dress looks good but is very thin and needs something to go under it as it is very see through.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

About the Business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


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