NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Overall good experience. I was disappointed at one of the items, a coat. When worn, the material is uncomfortable and makes one itchy
I requested specifically to return one of the two items I ordered caused the size was larger than I was told to keep and would get a % off on my next order never applied
Espero que todo salga bien. Ya que es la primera vez que compro por internet.
Saludos
Dear Eligio D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Espero que todo salga bien. Ya que es la primera vez que compro por internet.
Saludos
The website offers a lot of choice and many great deals, but visually it's a bit unappealing, and I got way too many promotional emails after the purchase
Fast delivery, item in perfect condition, well packaged and corresponding to the description. Many thanks.
Fast delivery, item in perfect condition, well packaged and corresponding to the description. Many thanks.
Using the website was a little overwhelming, so many products, I doubt I would browse for something. Chosing the size was rather confusing, as an XXL would be considered an M or L where I am from - even then, the cardigan is a little snug. It took a while to arrive, however we are in a pandemic and suffering from BREXT, so delays were expected. The quality is good.
Everything I have purchased from NewChic has been of great quality and wonderfully stylish. If I have any complaint it would be I would love quicker delivery.
Hi
The quality in the photos is not as per what it comes, such a shame
On the website shows much better and higher quality than what arrived
To be hones will not be using the items purchased, waste of over $200
I love the ease of which you can navigate the website. The clothes are fabulous especially when there's a sale on. Excellent service and fantastic quality.
Dear Maxine G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I love the ease of which you can navigate the website. The clothes are fabulous especially when there's a sale on. Excellent service and fantastic quality.
These shoes were nowhere near a US size 10.5 so I gave them to my daughter who wears a women's 9 and they fit her so she gets them.
Dear customer. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Excellent service and, really enjoy the item I ordered.
Dear den d.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Ordering and delivery times were great but value for money and the quality of the product were poor.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Sizes are all over the place! A size small is so wide! Not good at all
Dear customer. Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Great Product for the price. Way better than expected
Dear Wendell A.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Nice products, hope the shipment goes good. A very Nice shirt, warm to wear.
Dear Frans B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Nice products, hope the shipment goes good.
Délai un peu long mais bonne marchandise
Ordered 2 bras after reading some reviews - absolutely lovely, very pretty, good quality and good price - will definitely order again.
Приобретались 2 мужские рубашки. Все очень понравилось, качество не разочаровало.
Dear Kate S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I am happy with 2 out of the 5 items ordered. The pidgamas; I like the fabric, colour and the general design, but the elastic bands make it unconfortable for hands and legs. The green shirt unfortunatelly will go straight to charity (can't be bothered with sending it back) don't like the whitish back of the fabric and it does not look good when the collar is slightly undone. Also, dont like the way it is finished by the cuffs.
The red dress looks good but is very thin and needs something to go under it as it is very see through.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Answer: A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Answer: Ordered a purse, it is the dimensions listed. But what they don't show is that the zipper is sewn in 2" below the top and reduces the opening size. Not which is shown and not "workable" as a purse. Communications with the company for returns result in frustration. The first statement is "you will be responsible to return this to China and it is very expensive. Do you want to proceed?" The address they gave is incomplete and does not come up on Google maps. Total rip off. DO NOT ORDER FROM THIS COMPANY
Answer: Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.
Answer: Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Answer: Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.
Answer: Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via service@newchic.com, then we will check the details and reply you asap. Thanks for your understanding! Newchic team
Answer: Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear customer. We're sorry to hear what happened. Newchic always considers customers as the first priority. We offer a 30-day return or refund guarantee. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html
If you need help, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.