NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
You order something that arrives and is too big, colour wrong, However you cant send it back because you insist it has to be a tracked delivery costing nearly £20. No wonder you offer 30 percent discount when I wanted to send it back.
My right to return a product has ceased with your company. I'll never use you again - your loss
£10+ for postage a bit steep, will not use you again.
At the first abroad shopping, somewhat confuse at the order process.
Espcially, like pccc. However welldone finished. I satisfy that.
At the first abroad shopping, somewhat confuse at the order process.
Espcially, like pccc. However welldone finished. I satisfy that.
Ordering through to delivery was straightforward and hassle free. Products as advertised only beware if undecided go for the higher size as product sizing works out slightly small.
Site very easy to understand and to find everything.
Dear PATRICIA C.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Site very easy tounderstand and to find everything.
Would have been nice to have been informed about the delivery charge earlier
Dear customer,
The shipping cost depends on package size and shipping address. So it has to be calculated by system during checkout. It can help to check out this link: https://www.newchic.com/shipping-methods-hc160.html
We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@newchic.com
Best regards,
Newchic Team
Would have been nice to have been informed about the delivery charge earlier
I had no problem with NewChic from start to finish. Would definitely use them again.
Dear Christind G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Transaction was easy, shippg was acceptable, price was great. Product was a far cry from the marketing images. Cut and texture were not as advertised.
Dear customer,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I ordered a holster for an iPhone. The product when it arrived did not conform to the picture, and didn't work properly. The holster was plastic, not leather, and the flap in which you insert the phone was so tight that it was impossible to get the phone in and out easily.
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Ordered online mid-December, received it January 7
I normally always buy medium sweaters/hoodies for my wife but this Medium I got from Newchich was more of a large or close to extra large
Dear customer,
We are sorry for the inconvenience caused to you.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html
If you have any questions, please feel free to contact us by email: vipservice@newchic.com
Best regards,
Newchic Team
I liked the swimsuits that I ordered but the two-piece suit has very bad finishes and it looks different since in the photo it looks prettier but in general I am satisfied
Dear jacqueline c.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Received my order, quality of products not what I expected for the price I paid,
I had no problem placing the order and was very happy with my coupon for a discount, it is user friendly.
Products arrived slightly quicker than expected, so pleased with that.
My only negative is that some of the items, even though I had ordered the same size, some were smaller than others, so consistency to sizing not as accurate as it could be, other than that very pleased with items.
It took way too long to receive the items I ordered. All the packaging was in Chinese. I couldn't even read the sizes. The bra was not at all as shown on the website.
Dear customer, thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
I bought a jacket and zip up cardigan. I first ordered the wrong sizes and then ordered the correct ones and the jacket fits perfectly. However, the cardigan from large to extra extra large, was hardly any different.
I found the variety of goods to be excellent and the delivery was speedy and ahead of scheduled arrival
Der Mini-Staubsauger (15cm) kann Tastaturen reinigen, aber Ausstellungsobjekte nur knapp. Aber bei dem Preis war das nicht anders zu erwarten.
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!