NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I received prompt customer service delivered to me from a representative name Rebecca she helped me in resolving my issues with my order and I just want to extend my appreciation to her for all of her great support and help that she gave me through my ordeal. I will and plan on ordering from this company in the near future and would recommend there business to all of my friends again Thank you Rebecca. Sincerely Brenda Williams
I often find something I want for myself but more often I find gifts for friends and family. With such a large selection, how can I go wrong?
I ordered shoes a week ago and asked for expedited shipping in time for Halloween. With no shipping notification as of 10/29, I investigated on the New Chic site to see that my merchandise is listed as 'back ordered' even though there was no such indication when I placed my order. I have cancelled my order and there's no telling how I may get my $$ back based on the other reviewers and their experience. How can we get the authorities to shut these scammers down?
I've learned that I need to ignore the ads I see on Facebook... they all tend to be for a company that is horrible in many ways, like NewChic. Horrible! Maybe they are all the same company with different names? Seriously, how can there be that many bad online places to buy clothes and shoes?
Dear alice w.
Is there anything we can do for you? If you have size /quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.
Best regards.
Newchic team
Ordered a purse and a coat and never got them. I also ordered another coat and they took my money right away then said it was on back order. I tried to live chat with them and before I could finish my message it disappeared. I have tried over and over to get in touch with them and nothing. They are a SCAM! I am taking legal action. Please don't order from this SCAM company.
Dear Sandra B.
Sorry for the inconvenience caused, maybe the product is hot-sale and we sold out them. Would you please tell us your order id? We will check it for you.
Once we get the product, we will send it to you.
Best regards.
Newchic team
Ordered a jacket but it never arrived so after 5 weeks I am taking legal action against this merchant. I suggest everyone does the same.
Dear Terrance B.
Sorry for the delay, this is very rare thing, maybe it is due to bad weather or customs problem. In this case, we recommend you contact with local post office to check it, in many cases they are there. If you can not find it, tell us your order id or consignee name or the email address, we will check it for you.
Best regards.
Newchic team
Same story as everyone else. Product back ordered but take your money right away. I am still trying to get my refund. Not sure if this is a scam or just bad service but not worth using this site
Dear Adam H.
Sorry for your problem, maybe the parcel lost during the shipping time, this is rare thing, did you contact with local post office to check it? In many cases they are there. Or would you please tell us your order id or email address or consignee name? We will check it for you.
Best regards.
Newchic team
Bought a pair of shoes at the beginning of the month. It's now the end of the month and no shoes still. Tried tracking the package and it shows it being in the Netherlands since 10/12.
Dear Isai O.
Sorry for the delay, would you please tell us your tracking number? We will check it for you. Usually it needs 7-25 business days to send the parcel from China to most countries, sometimes maybe it delayed bacause of the bad weather or customs problem, hope for your kind understanding.
Best regards.
Newchic team
My very first order was lost in shipment but customer service sent another one immediately. Just work out the issue with them and they will fic it. And their products are good quality.
AT LEAST VERY POOR AND POSSIBLY VERY MUCH WORSE.
THEY ADVERTISE SHOES THEY CAN'T SUPPLY. THEY TAKE YOU ORDER AND YOUR MONEY STRAIGHT AWAY. THE THEY DON'T CONTACT YOU TO SAY THEY CA'N SUPPLY - SKILLFIULLY KEEPING YOUR MONEY. WHNE YOU REALISE ALL IS NOT AS IT SHOULD BE THEY TELL YOU THEY WILL REFUND BUT IT WILL TAKE 14 DAYS! THIS MUST BE A CON MUSTN'T IT? WHY ARE FACEBOOK ALLOWING THEM TO RUN ADDS WITH THEM? MONEY I GUESS. WE DON'T MATTER FOLKS, BUT MONEY, THAT'S DIFFERENT...
Dear RASCALITO R.
Sorry for the inconvenience caused. Maybe the product is hot -sale, we sold out them. So sorry for that, would you please tell us your order id? Maybe we can offer you 200 points as compensation?
Hope to hear from you soon.
Best regards.
Newchic team
I purchased two pairs of shoes from this company. After waiting a week I received an email notifying me that the items were out of stock and I could wait of cancel. I opted to wait with the assurance that the item would be in stock by the end of the week. After another 10 days I checked on the order via chat and was told that the items were still out of stock and they did not know when they would be in back in stock. I spent over a half an hour trying to get some satisfaction vie a bone or canceling my order. The customer service rep disaperaer for periods of time during our session. Bad customer service and they should not be taking orders on out of stock items without an approximate date of in stock... not sure if I will get my money back or not...
Dear Raul V.
Sorry for the delay, maybe the product is hot-sale product, so we don't have enough items now. We are in urgent procurement, would you please tell us your order id? Maybe we can offer you 200 points as compensation? Is it ok for you?
Best regards.
Newchic team
Two weeks from ordering and no merchandise or communication. No phone available. Buyer beware.
Dear Rod R.
Sorry for the delay, usually the shipping time from China to most countries needs 7-25 business days, some even more. If you can not get the email, maybe the email address is not the one you usually use and you ignore it. Would you please check it?
Would you please tell us your order id or the consignee name? We will check it for you.
Best regards.
Newchic team
Can someone please tell me how to get a hold of these people, all the numbers I tried were bogus...
Dear Kim D.
Sorry for the delay, what is your problem? Would you please give us your order id and the details of the problem? If your product has quality problem, we also need photo/ video evidence.
http://www.newchic.com/Contact-Us-hc10.html Or you can contact us via email, we will give you the best solution in 48 hours.
Best regards.
Newchic team
I was considering ordering but after reading the negative reviews, decided not to. I can't afford to waste money and don't need the stress.
Dear Lafay V.
Sorry for the bad reviews, we test every product before start the shipment to make sure they are good quality, but we can not avoid the damages during the shipping period, hope for your kind understanding.
If you are not satisfied of the product, we have many other products, welcome to visit our site.
Best regards.
Newchic team
How would you even know if they were worn when you wouldn't take them back. They were 3 weeks late and they were never worn because they were tiny and I wouldn't even put that crap on my skin. Your taking people's money and not only are you selling terrible products, your attempt at calling what you tell clients is customer service is literally a slap in the face. Shame on you!
Dear Susan F.
Sorry for the inconvenience, but according to the http://www.newchic.com/return-policy-hc99.html, we can not accept the return bras because they already been used.And we can not change the adjucation of paypal.
Hope for your kind understanding, in this case, we want to give you 100 points as compensation, is it ok for you?
Best regards.
Newchic team
Fantastic service. Very helpful when I contacted them they replied very efficiently. Will order again
Ordered 2 pairs of shoes two months ago; no shoes. This seems to be a common occurrence so clearly the company needs to improve their shipping. Cary (customer service rep.) has been outstanding. She's been responsive, polite and curtious. Too bad she has to manage so many orders that don't arrive.
Dear Stephanie L.
If you can not get the parcel after 2 mouths, we recommend we contact with local post office to check it firstly, in many cases they are in the post office. If you still can not get it, please contact us again and tell us your order id, you can choose re-send the parcel or refund.
Best regards.
Newchic team
Been waiting 5 weeks for my order. Company has not replied to my emails. Now raised with PayPal. Very disappointed with lack of customer care. Still unresolved.
Dear Donna a.
Sorry for the mistake, usually it needs 7-25 business days to arrive at the destination country, sometimes even more because of the customs problem or bad weather. Hope for your kind understanding.
Would you please tell us your order id? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team
My item did not arrive, but the replacement sent did arrive in a timely manner. I had no problems with communication and they were more than courteous and understanding. Whilst not their fault, as can be seen by the postage tracking, it is frustrating that items take so long to arrive.
I appreciate their prompt response to let me know my order was back ordered. Even though I cancelled my order, my refund was immediate. Sincerely will shop their again.
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear helen s.
So sorry for the delay, for the hot -sale products, we sold out them soon. Hope for your kind understanding. Maybe we can offer you 300 points as compensation? What is your order id?
If you cancel your order, our system will automatically return the money to you, please wait a few days.
Best regards.
Newchic team