NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
It took some time and correspondence, but u did receive my purse. I really like it, and ordered another one. Hopefully, I will not have a problem again. I am happy the company made it right.
Yeah, NewChic is in China, but I got my order in TEN DAYS. The shoes are really cute, and a good bargain. They're unlined leather, so they'll stretch, which is fine. They're a little snug right now, otherwise just fine and just as cute as the pictures. A weekend kind of shoe for a fifty-something like me, who works in an office.
Dear Barbara C.
Sorry for the delay, would you please tell us your order id? We will check when can you get the parcel.
We post the shipping time and shipping methods on every page, you can see them.
Best regards.
Newchic team
I am quite satisfied with all my transactions with NewChic. Everyone I have had dealings with has been prompt to respond and always courteous. Thanks, G
Customer service department works well but it would be better if they didn't offer to buy smth which is out of stock, which is often the case.
Dear Natalia S.
Deeply sorry for this problem, maybe the product is hot-sale product, and we sold out them quickly, so we can not inform you as soon as possible. We have many other products, welcome to keep visiting our site.
Best regards.
Newchic team
Excellent service and great watches, clothes best website!
I have read a number of the review's and yes some company's just can't get there delivery service right. Mybe it's something they are looking into fixing. It doesnt take must.
In my case i am more pleased with the product and the service I received. I highly recommend them! And i look just great in the 2 duckbill hats.
Nice job NewChic and i will purchase from your site again
Don't bother wasting your time ordering from here it's a complete con.
I ordered ages ago and was only told today nothing I ordered is in stock but when I asked for a refund I was told this would take weeks? Why weeks?
Quick enough to take your money before checking their stock.
Amy hood reviews are clearly done by them.
Dear Ethan J.
Sorry for the delay, if you paid via credit card, refund within one business day, but bank processing may take 2-3 weeks to show in your account. You can check it with local bank.
Hope for your kind understanding, if you can not get the refund after 3 weeks, please contact us directly: http://www.newchic.com/how-to-pay-hc12.html
Best regards.
Newchic team
I ordered two items, received one quickly, never received the second one. Live chat gave me three different shipping dates, it was obvious they never shipped. I filed a claim with PayPal, they refunded the entire charge. I would not recommend this company, they are crooks.
Dear Sandee O.
So sorry for the mistake, would you please tell us your order id? We will check it for you. And would you please show us the record/ photo of live chat? We will check where the problem is.
Hope to hear from you soon.
Best regards.
Newchic team
I had never heard of Newchic, but saw an ad for a pair of shoes online. What caught my eye immediately was the bottom of the shoes! They had big bubble cushions. I am a teacher who is on my feet all day. I also have issues with my feet and they always kill me at the end of the day. The shoe was cute ( I ordered red), price was great, so I ordered a pair. I love them! My feet felt better right away! I noticed a big difference! I am going to buy another pair. Love!
Bought several items to make a valid assessment of NewChic.com that is popping up all over Social Media. First the positives the fabric is better than other low end web clothing stores and the shoes were made with nice soles. The colors were exactly as they appeared on the website. But nothing comes with sizes on any item including shoes which makes recycling difficult for those who like me recycle my clothing. The NEGATIVE: they sent any size they had of item I ordered. So the shoes were a nine I wear an 11 I ordered an 11. The dress I ordered a 1x because I wanted a baggy look they sent a 5x. (As a seamstress you can measure to determine sizes.). So I altered the clothing and gave the shoes to a friend. At her office someone said "hey I saw those shoes how are they?" She told them, "super comfortable" but the story of how by not putting the sizes on the items no quality control is applied before items ship. Also no return info was in any of the packages, and I received 3. Couldn't find teturn info on website. So I would not recommend this to anyone who can't alter clothing. And keeping children's clothing for next child will take marking them with the size.
Dear Karen M.
Sorry for the size problem, usually we have size number on every product, would you please tell us your order id and the product id? We will check it for you.
And here is our retur npolicy: http://www.newchic.com/return-policy-hc99.html
Before you return the product, please contact ud directly, we will give you the best solution in 48 hours: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
I wish there was an option of no stars. I made an order, paid with my credit card by clicking the "I do not have a paypal account", only to find out that these idiots cancelled my order without notifying me because I did not place the order via PayPal.
When I found out that the order was cancelled, I went on their chat and spoke to one of their reps who INSISTED on me registering with PayPal.
The worst part, and according to that rep, they will credit my account in 48-72 hours after the order was cancelled.
Dear Wael F.
Sorry for the inconvenience. Usually we don't credit customer's account, would you please show us your order id or email address or the consignee name? We will check it for you.
Or you can contact us directly, we will give you the best solution in 48 hours: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
I was very happy with the product but it took almost 30 Days to receive.
Following delivery of a mis-matched pair of casual shoes, I contacted NewChic and with minimal fuss I was sent a replacement pair. Great customer service.
I got a good deal plus easy to transaction with, including the shipping especially to tract my item ""good "" job newchic""
I ordered three pair of boots, same style, different colors. I could not be more pleased with the product and the service I received. I highly recommend them!
My boots finally arrived. They were about 2 weeks over due the initial expected arrival date, but I was kept informed that there was a delay and to expect them to be about 2 weeks late. When they arrived and I tried them on, oh wow, how comfy and easy to put on, that I wished I had ordered another colour at the same time. I suffer with a bad back and can't bend down as easy to put shoes and boots on, but these just slip on.
I have no complaints about this site. So there was a delay in getting my boots, so what, their communication in letting me know was great, and just goes to show, their are lots of people out there with great taste ordering the same boots as myself ;)
Order a pair of shoes and received something totally different. Contacted customer service and the quickly addressed the problem and corrected it. They sent me the original order and
Told me to keep the ones I received in error. Very satified.
I ordered a bag (as seen on face book) the bag i ordered was £18 it took ages to get to me and when i tried to contact newchic all their customer service links were duff! It eventually came and it was te wrong colour but it was light weight (as stated) so overlooked the error. I bought the bag because of it being lightweight and water proof so imagine my dissapointment wen my bag turned out be as waterproof as my kitchen sieve! And all my stuff inside (phone, diary and charger cables all had to be dried out) a seriously expensive waste of time very VERY angry
Dear Sam F.
Sorry for the quality and color problem, would you please tell us your order id or consignee name or email address? We will check it for you.
And for the quality problem, we need the photo proof to confirm it, please send the photo to http://www.newchic.com/Contact-Us-hc10.html we will give you the best solution in 48 hours.
Best regards.
Newchic team
I recently got shoes from newchic. They took a while to come but when I e-mailed about it I was answered promptly. They traced my order and even offered a refund but I received them that day. I am very happy with my new shoes and the service I received!
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura M.
Sorry for the delay, did you contact with local post office to check it? We recommend you do it firstly, in many cases, the parcel was delayed because of customs problem or bad weather and you can find it in the post office.
If you can not get it, would you please tell us your order id or comsignee name or email address? We can check it for you.
Hope to hear from you soon.
Best regards
Newchic team