NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Stay away, waste time, have to open claim to get my money, 0 customer service.
I ordered some things from this site a while ago, and have heard NOTHING - absolutely ZERO from them but my credit card was charged immediately, of course. When I check their website it tells me my things have been delivered and I've seen nothing so far. And I had my things sent to my work so as to not have them sit outside of house all day. Do NOT order from here!
Dear Lisa P.
Sorry for the problem. Would you please tell us your order id or email address? We will check it for you. If the shipping address is right, absolutely you can get the parcel, please don't worry.
Best regards.
Newchic team
Don't waste your time buying from this site unless you are absolutely certain you will not have to return anything in your order. Customer service is horrible and you will never get a refund! Never again!
Dear Beth L.
Sorry for the mistake, would you please tell us your order id? And you said you already contacted us but the solution is unacceptable? Would you please show us the record of the conversation? Maybe we can offer you other solution.
Here is our return policy, hope it can help you.
http://www.newchic.com/return-policy-hc99.html
And you can contact us directly via livechat: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Oh My GOSH! My credit card got comprimised on this site of NewChic, and I had to cancel and get a new Credit Card! Be very careful!
Dear Darlene D.
So sorry for the mistake, would you please tell us more details of this problem? Please tell us your order id and the transaction id, we will check it for you.
Or you can contact us directly, we will answer you in 48 hours: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Bought a bra from this site and was delivered wrong size. As far as they were concerned they sent the correct size because the packaging said so. (Can't wear the damn packaging!) Took photos of the size on the bra and label of packaging showing the different sizes but still did not refund. PLEASE DO NOT BUY FROM THIS COMPANY!
Dear Claire S.
Sorry for the size problem, maybe the warehouse workers put the wrong product in the parcel. Would you please tell us your order id or email address to us ？ We will check it for you and return the money to you as soon as possible.
Best regards.
Newchic team
I had a question about delivery on my product. They immediately responded to me and made me aware that they were out of stock. They asked me if I wanted to wait 2 weeks for more products to come in or be refunded. I asked for my money back. They refunded my money with no problems. I will try buying from then again after the holidays when every thing is not so busy. Thank you.
This is the back they are shown, it's a very good back very large, and with an amazing quality, it's really apropriate for travelers.
And also de delivery was very good.
Thank you
The shipping took it´s time but they were very helpful on newchic about it, and I liked the shoes I bought.
Ordered a bracelet. The first time I put it on it broke in half. Cheap Asian pop metal was like paper. Don't order from here.
Dear Larry S.
Sorry for quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Newchic team
Bought men's dual bucket bag. The nice thing about it is that you can carry it as a shoulder carry, back back, and as a brief case. The shoulder strap broke within hours of use. I then had to use the back pack function, one back pack strap is almost completely torn, 2 days later. It's a matter of time before that breaks as well. I'm getting my money back. Do not shop here. Fraud company!
Dear Dayne W.
Sorry for quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Newchic team
Will never buy from here again. Still waiting for my items since it was SUPPOSED to be shipped 13 Oct. RIP OFF MERCHANTS...
Dear Debbie G.
Sorry for the delay, at first we recommend you contact with local post office to check it. Because in many cases the parcel was delayed because of bad weather or customs problem. If you can not get it there, please tell us your order id or email address or consignee name, we will check it for you.
Also you can contact us directly via: http://www.newchic.com/Contact-Us-hc10.html
We will answer you in 48 hours.
Best regards.
Newchic team
Best regards.
Newchic team
No stars for this crap service., left me waiting weeks then finally contacted to say 'Item not in stock'., why take money if you don't have stock, error 404 coming up now, cannot get refund! Will not respond! Do not buy from this rip off scam!
Dear Helga G.
So sorry for the problem, would you please tell us your order id or email address or consignee name? We will check it for you.
Maybe the product is hot-sale, so we sold out it soon. Hope for your kind understanding.
Best regards.
Newchic team
I order a pair of leather flops and I got some high heels boots. I sent them 5 emails with images of the shoes and the package labels. Everytime they asked me to send an email to a new email address which was quite annoying. At the end of the day I didn't even get my refund. Very pathetic...
Dear David S.
So sorry for the delay, would you please tell us your order id? Or the email address? We will check it for you. If we send you the wrong product, you can get full refund.
Best regards.
Newchic team
I wear a 36C bra and the size chart said that was the size I should order. The bras arrived and are so small I couldn't even hook the back. They are WAY incorrect on sizes! I wrote asking how to return them and haven't gotten an answer. Would like to order something else, but won't until I get credit for the bras.
Dear Patricia B.
So sorry for the size problem, would you please tell us your order id? We will check it for you.
Hope to hear from you soon.
Best regardS.
Newchic team
Great experience with newchic! I placed my order on the 11th, with fingers crossed, received it on the 15th (to my great surprise) and all four items (coats and shoes) exceeded my expectations by a mile. Everything looks just as pictured, and the quality of the materials was even better than I'd thought. Everything fit and I'm heading back to the site to order more.
I have seen some booties i like my size is 6 you said that you should buy 1 size bigger should i take 6 1/2 or 7 1/2
Dear Brigitte G.
We have detailed size chart on every product page, please check it carefully before you decide to buy. If you are not sure, tell us your foot size and the link of product, we will check it for you.
Best regards.
Newchic team
People are right this company from china is a scam.
Dear Samantha D.
Sorry for the size problem, would you please show us the photo of the product you got? We will see where the problem is. Please use the ruler to measure it so we can see what size it is.
Hope to hear from you soon, please send the photo to http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
1) It took more than a month for them to have my item in stock, during which time they sent multiples emails asking if I still wanted it. Yes. That's why I ordered it.
2) When I received the item, shoes, not only were they too small, but after I searched for how to tell counterfeit Dr. Martens shoes from the real thing, found these are fakes. Low quality, bad fit.
3) I requested to return the shoes and they wanted photos of them to "give more details of the problem". How does a photo prove the shoes don't fit? Unnecessary. They also wanted a photo of the shipping label, which luckily I hadn't thrown away. Doesn't including the order and tracking numbers in the email give them access to that information?
4) The shoes were not shipped in a box, but simply in one of those thin plastic bag "envelopes". They could've easily been damaged in shipping. Another sign of counterfeit Doc Martens is they are usually not in a box.
5) I will never order anything from Newchic again, and hope they lose more customers through their idiotic, inconvenient return process.
Good day.
UPDATE: 11/18/2016: Since posting this review, I have sent 5 emails to the fraud company Newchic, without getting a response from them. They did respond to my review here, but if you read it, nothing that is said applies to my situation at all. I will be contacting the Washington State Attorney General next week and filing complaints with every consumer protection organization I can contact. This company is advertising in the US, and elsewhere, and running a rip off business out of China, where no one can touch their dishonest practices. I may be a small dog, but I have very sharp teeth.
Dear Sam L
Sorry for the delay, usually the shipping time needs 7-25 business days if you choose standard shipping/ air parcel register, and it maybe delayed because of bad weather or customs problem, hope for your kind understanding.
And for the size and quality peoblem, we are sorry for the inconvenience caused, but we do need those photos to confirm where the problem is and give you the best solution.
Would you please tell us your order id? I will check it for you. Maybe we can offer you 300 points as compensation? Is it ok for you?
Best regards.
Newchic team
I received my phone purse today and am thrilled with it! Love the colour (pink) and the quality is great. I would recommend New Chic and the purse. Thanks
Where are you located. Fascinated with men shoes but afraid to order as many scams on the web-site. Do you have a phone #?
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear adnan r.
Sorry for the mistake, what can we do for you? Do you have any quality or size problem? Would you please tell us your order id or email address which you used for order? We will check it for you.
Hope to hear from you soon. Or you can contact us via email: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team