NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I had a problem with "return" and had to communicate with customer service.
Service representative - Anita- did extra miles to resolve a problem. She made a right choice and I received my refund.
It is very professional approach of handling upset customers.
Only just discovered this website and there beautiful shoes. Am technologically challenged and keep making mistakes. Jesse has been wonderfully patient sorting things out. I am one satisfied customer
I ordered three dresses. One fit and the other two were frumpy on me - maybe a little big. Customer service was responsive but the company policy is such that I will never order from them again. I was advised that I would be responsible for postage TO CHINA - so between the amount of money it would take to return and the time it would take to get there - I should consider giving them to someone as a gift.
Dear Georgia,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
I think there should be a reminder to buyers to double check the size given the difference in North American sizing
Having said that, received one item that was perfect, and the other did not fit, but can report prompt and courteous customer service. They were patient and worked with me towards an acceptable solution
Dear margaret,
Thank you for your comment.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches. Hope you can order the item you love.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I ordered the size I wanted not to realize I should of ordered a bigger size. They were very helpful and replaced then Thankyou x
I ordered green dress & shoes from NewChic... shoes too small & dress is only made for skinny chinese shape!
I called & was told if you dont like them give them to a friend!
I would have to retun the items To CHINA.
Cost me MORE than item is worth.
I WILL NEVER ORDER FROM THEM AGAIN!
There should be a 0 rating
Dear Jude,
The items are shipped from China, so they need to be returned to China. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
Order has being in transit for over a month and all the customer service agent could say was she would get back to me in 3 days and when i question this she said and I QUOTE "there are too many unpredictable factors in cross border transactions. I will never order another thing from there
Dear shelley.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I ordered my regular size, but failed to notice in the item description that the sandals run small, so it was my fault. They replaced my sandals for a larger size, no problem. I love the sandals!
I ordered 2 pair of shoes for an upcoming trip. When the
Order arrived, one pair happened to be 2 different sizes. I sent an email to customer service and they promptly replied. I have corresponded with them a few times and received a prompt response each time. The new shoes are now on their way.
My experience with this company has most definitely been positive.
I was very satisfy dealing with NewChic costumer service. I told them the item I order didn't fit and didn't know what to do.So they told me not to worry they're going to send me another one and they did.The other one fit perfect. I was so happy. Thanks a million NewChic I will buy again from you guys.
After i found out the size was to small for me (PAY ATTENTIO TO THE WARNING OF SMALL SHOE SIZES) the agreed to send me another sandals in bigger size FOR FREE.
To follow up with my first review of how poorly their CS is... today I received the product I ordered -- only 3 of the 4 pieces were shipped. They won't let me return their cheapo product without my paying shipping to (guess where) CHINA! Lesson Learned. BEWARE of this company!
Dear Bobi,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
If you want to change the item or the address or other order informations, please contact us in time by live chat. If your order was shipped, we can change nothing. Also, if your order was shipped, you willreceive an email from our system.
We don't know clearly about what you have said. Please give us more details. Besides, we don't know the details information of your paypal. Please make sure you have input the right information.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
Loved the items I receive unfortunately one didn't fit correctly but they issued a full refund! Will continue to shop with them.
I love my dresses. I had a problem with one and customer service arranged for a new shipment right away. I have ordered two more dresses.
I ordered a pair of shoes and they were too large and also noticed the low quality so I contacted them to provide me with a refund. They insisted on me taking pictures of the shoes to ensure that the shoes were in original new condition. Then they asked me to provide them with a picture of my foot next to a tape measure. I sent the shoes back and demanded a refund. The shipping fee to return the shoes to China is exorbitant. They finally sent my refund but it took many emails. I would never deal with this company again. Terrible...
Dear fausto,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
The package was exactly as described. I chose normal post instead of express, so it took longer for it to arrive. The bra is exactly as advertised. Very supportive. No underwire. It's comfortable and looks really pretty on.
I kept getting New Chic ads popping up on my computer (THANKS GOOGLE) for weeks, and a pair of shoes caught my eyes. Ordered them not knowing that it was a Hong Kong based company that ships to the US for very little cost to them (but I paid $10). WRONG SIZE and color, no response from the company, STAY AWAY from these guys. Due diligence next time!
Dear R R.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If you receive the wrong color, please send the pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
We usually reply to your email in 48 hours. If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. Also, you can check your spam. Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
We had an issue about an order with which I was not at all happy with. They finally did every thing to get into an agreement, which we satisfactory agreed. Thank you.
Not understanding the sizing, I had ordered a larger size. The product also arrived defective. New Chic sent me another, corrected size and in good condition. Very please with the service!
The company did contact me and said if I sent postage they would send me the size I needed. I was told not to return the original shoes. I think that my writing the original review got their attention. Thanks.
The size shoes I ordered are too small. I want to return them for a larger size but can't because the web site says not to until I get the company's instructions. I have written them twice and have heard nothing. There are only 14 days to send things back so I have little time left. Looks like I am going to get stuck with shoes I can't wear. Wish I had looked up the reviews before I ordered anything!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rebecca.
Thank you for your comment. Glad to hear that you are satisfied with our customer service.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can get all the details here.
If you have any doubts about the products or your order, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.