NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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The shipping may be lost but if that is the case, they return your money. Other things i ordered were on time and good. I would recommend buying from them, the customer service is prompt
I have had nothing but great service. Ordered a pair of shoes which arrived within 10 days of placing the order. Unfortunately I ordered the wrong size and with help of Ashley a correct size was replaced within few week. So thank you Ashley for all your help... you provided great service!
I will definitely use this site again for sure
I order two pair of shoes and they didn't fit. Very good quality. Such a shame my feet are too big because the shoes are beautiful. I will give them to my daughter and I know she will love them. Was extremely happy with customer service. Thank you.
I ordered a dress nearly a month ago, it was back ordered, and they were supposed to have it in stock on august 8th. As of right now, there is still no communication from the company on when to expect a shipment, despite the couple of emails I sent. Nothing sent back. Very poor/nonexistent customer service. And I'm a laid back easy person who doesn't fuss, but... Buyer beware, they have no customer service. On top of that I got an email to rate their service. Well, so far it's in the minus score, and never shopping with them again.
After receiving my shoes, (they arrived on time) I found they were too small and Ashley with customer service took care of my issue. I will purchase from NewChic again. The prices and variety are great!
I ordered two pair of sandals, received them in a timely manner but they were too small. When I ordered them there was not a size chart for their sizing. I ordered my size but the sandals were a bit short. Also did not know that shipping would be from China so return and exchange would have been too costly. The company is giving me a small refund (may actually just cover the shipping costs that I have not yet been billed for). I wish the website were more comprehensive as the product is very good and I'm sorry that I won't get to wear them as they are. Very pretty and look to be well made. I will either give mine to a friend or donate them.
Dear Lee,
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches. Also, you can check the size chart, you can know the size details.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
Best regards,
Newchic team.
I order some goods from new chic Internet shop were was very clear that the delivery time was 7 days, past near 2 weeks from the day I order this items with out any news or aacknoledgment, finally I have a answer by e mail to my complains with the comment that I have to wait more time, this is the worst services experience that I have I will suggest to people if you don't want a horrible experience don't order from this site, they pocketed the money and after that they don't care about the customer.
Never never again touch this site of gánsters
Dear Marco ，
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Please kindly know that the fastest shipping method is Expedited shipping. The estimated delivery time is 5-8 business days. Business days means that weekends and holidays are not included. Usually, your order will be shipped 1-2 business days after your payment was confirmed. We didn't offer a shipping method which estimated delivery time is 7 days. Hope for your kindly understand.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
I recommend to everyone. The products have very good quality and customer service really help in everything. The exchange was also fast and the service responded quickly. I think it's a very good company. I recommend.
I just received my socofy Sandler and they are wonderful! Fit is perfect and so very confortable! Great quality! Just as good if not better than high priced competitors!
Thank you
After to long waiting for my last order to arrive I see it as "lost in the postal transport" from-/between Kina and to my adress in Norway. Started tracking "big time" and ended up contacting customer service after the item was "lost". And now...
I'm very satisfied with the customer service via email.
I ordered 13 items, and was disappointed, when the customer service informed me about several missing items that had been sold out in my color and size. I was very annoyed about the long, over a few weeks lasting process of finding items to replace the missing ones. But the customer service person, "Alis", saved the situation totally by genuine friendliness, and at the end I feel happy, and would order again from NewChic. Beautiful clothes!
Dear Kaisa,
Sorry for the trouble.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock. Hope for your kindly understand.
Glad to hear that you love the beautiful clothes. Welcome to Newchic again.
Best regards,
Newchic team
Fantastic sandal, as the title suggests socomfy, I wear them all day. Thank you newchic for providing me with the best footwear.
All I can say that I put two orders in first one arrived and perfect in every way.
The second I was quite surprised with the quality, then I found the sandals were to big, after contacting new chic.com this was settled and the services I ran into was very polite and was resolved very quickly, so in my this type of service required a score of 10/10 this is an honest view of actual events.
New chic is a great place to shop online. I was satisfied with how prompt they were in their response to me when I ordered the wrong size. They were more than willing to accommodate me by exchanging out the merchandise.
I bought something in this website. I never received the product. Really bad.! Just the got the money from my account.
Dear Patricia,
Sorry to hear that you didn't receive the item.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
If you didn't receive the item in the estimated delivery time, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Hope you can receive your order asap.
Best regards,
Newchic team.
So at least others received a response from customer service. I have been waiting over a month and still no shoes and no response to my inquiries. 3 pair ordered a month ago all at the same time and nothing. This site is a scam. Please avoid!
Dear Justin,
Sorry to hear that you didn't receive the item.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well.
Hope you can receive your order asap.
Best regards,
Newchic team.
Will use this company again and again. They sent the product quickly and replaced the shoes when I gave the wrong size. Thanks
I was very skeptical about buying from this site, and I experienced issues with the delivery of my product. I still haven't received my package but EVERY TIME I SEND AN EMAIL TO THEIR CUTOMER SERVICE DESK I GET A RESPONSE ON THE SAME DAY, ASSURING ME THAT MY MATTER IS BEING ATTENDED TO.
Still haven't received my package but they have made *******@nd shipping of the same product to make sure I get it.
Thank you.
When my new shoes arrived I was delighted they came so quick, but they were too big. Talking to consultant's that we're very understanding they agreed to send another pair of shoes and I only had to pay delivery fee. They are a great company I can't wait to shop for more stuff in the future.
You had better get the size right the first time because trying to return or exchange is horrible. Won't use again even though I like the styles.
Dear robin,
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches. Also, please click the size chart, you can know the size details.
If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Lyubitsa,
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order asap.
Best regards,
Newchic team.