NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Iris was very helpful in resolving my issues, and it has all been resolved to my complete satisfaction
My pants were not available immediately. Customer Care Team NewChic offered me a refund. I trusted the Customer Care Team Newchic. After 45 days I was delivered to the small Italian country where I live my purchase. A really positive experience. I will recommend to friends. Thank you
It's been over 2 months sice i placed an order for footwear! I ordered it in summer so that i may use it in winters and its summer again and the footwear never got delivered? Are you at least ashamed?
Very fast response and very pleasant to deal with customer service, I will order again from this site. Unbelievable products. VERY VERY HAPPY! A+++++++++++++++++ thank you
After trying to reach this, unsuccessfully--- finally, after writing a bad review... they respond! Only to tell me when I did live chat to cancel my order that was made ONLY an hour prior... and at the time
Said they had cancelled and it had processed yet... I'm not told bc they never refunded my money, that the order was cancelled successfully and now I have 30 mirrors for my makeup class that has already happened and are not needed NOR wanted... they are scam artist- I WILL NEED A FULL REFUND and YOU will pay for returning these items that YOU did not successfully cancel when asked... HOW CONVENIENT! SCAM... refund my $118.76 order! This is ALL ON YOU.
Dear Chelsea R.,
Thanks for your order 38544709 and we are sorry for the inconvenience.
We have checked your order and found your order has been split into order 38558329 and order 38558328, due to the quantity.
It has not been cancelled successfully and both have been shipped out.
The order 38558328 was shipped out on 2017/11/11 by Air Parcel Register, before we could receive your request. And order 38558329 was shipped out on 2017/11/13 by Air Parcel Register.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
In this case, we suggest you contact us below. https://www.newchic.com/Contact-Us-hc10.html (email better) We will try our best to offer you a best solution.
Best regards,
Newchic team.
They do not tell you if the item you have ordered is no more in stock; instead, they send you whatever similar item they have in hand. Later on, if you claim for a change or refund, they just keep exchanging messages with you asking for a proof, like pictures or so, showing you have purchase the item form them, until you get tired of claiming.
They are totally dishonest people. Keep away form them...
Dear Gonzalo P.,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
However, if you have received the wrong items, we suggest you contact us and offer us some photos of what you have received. We would also appreciate to receive a photo of the shipping label and product barcode. We will assist you as much as we can after receiving more information on this issue.
Here is the return policy about size problem. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
3. Wrong item
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
THEY TREAT THEIR SHOES WITH SMELLY CHEMICALS THAT MADE ME VIOLENTLY ILL FOR 3 DAYS. THE 3 PAIRS ARE ALL DIFFERENT SIZES EVEN THOUGH I ORDERED A 10M ON ALL OF THEM. THEY CAME CRUSHED AND OUT OF SHAPE BECAUSE OF FLIMSY PACKAGING (NOT BOXED). THEY TOLD ME TO "LEAVE THEM OUTSIDE FOR A FEW DAYS TO GET RID OF THE SMELL." THEY THREATENED ME WITH A VERY HIGH SHIPPING RATE IF I RETURN THEM. DO NOT ORDER ANYTHING!
Dear Lulu,
Thanks for your order and we are sorry for the inconvenience.
We are located in China. And it is normal that the item has a special smell due to the material which was used and to the long period of time it took for them to be delivered. You can place the shoes outside for a few days and the smell should go away very quickly.
The size range of different products vary. We have listed all the details about item sizes on the related product page.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
Also, you can log in Newchic account and check order details in Newchic website: My Account -- View Orders--My Orders(--Order Details)
If the products you have received is damaged, we suggest you contact us and offer us some photos of item to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
Here is the return policy about size problem. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We will check your photos carefully and offer you a reasonable solution according to our return policy.
PS: If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item, And the fee may be a little high as we are located in China.
Best regards,
Newchic team.
Ich habe zwar lange warten müssen. Aber es hat sich gelohnt. Der Mantel den ich bekommen habe ist grossartig. Ich werde bei Newchic auf jeden Fall wieder bestellen.
I ordrered an extra large shirt since it says they run small, the shirt is an XL but it is tiny and not even close to the right size. Most of the timenInwear a large or maybe XL, I am 6'1" 195 lbs and i would doubt this thing would fit a 120 lb 12yr old. When i mad econtact i was told i had to pay to ship it back. I just donated it to charity, stay away from these people they think they can get away with this lousy quality and poor service.
Dear Robert Y,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you want the fast delivery, you can choose expedited shipping as the shipping methods in your order but it will cost more shipping fee.
Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team.
They take your money from your bank when item not in stock. Then tell you on its way. Your wait over a month and still not receive your item. Because its not been sent. PLEASE AVOUD
Dear Wendy,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days " or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price after you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Bad enough not to receive my order... but where is my refund? Is this company real or just a scam? Re: #*******
I have tried contacting the company but there has been no response.
Dear Michael,
Thanks for your order 38512375 and we are sorry for the inconvenience.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, please check your spam as it may be there.
The order has been cancelled by system automatically as we have not got the products back in stock on time.
We have issued the refund. And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the time you receive the refund after returning. https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
The refund will show in your PayPal account within the next 72hours as you pay by PayPal.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
We are sorry for the inconvenience caused. Thanks for your understanding.
Best regards,
Newchic team.
Always a quick answer and delivery! This is the right place to buy items :). ... Until now I dont have complains. I needed to chand size of boots... and there was no problems.
ΘΑ ΗΘΕΛΑ ΝΑ ΠΩ ΟΤΙ ΕΙΧΑ ΑΨΟΓΗ ΕΞΥΠΗΡΕΤΗΣΗ ΣΧΕΤΙΚΑ ΜΕ ΤΗΝ ΠΑΡΑΓΓΕΛΙΑ ΜΟΥ. ΤΟ SERVICE ΤΗΣ ΑΙΤΕΡΙΑΣ ΕΙΝΑΙ ΕΞΕΡΕΤΙΚΟ.
I ordered 2 pairs of shoes on Nov 3, and received an acknowledgement right away, telling me that they were back ordered. Then I read the reviews, a lot very negative! And I thought OH, OH - goodbye $42. Tried to send a couple of emails, but they didnt go through to the address posted. Shoes arrived today, 20 days later and they were just as pictured. What a surprise. Note to Newchic - better communication and a valid email address would be helpful. I domt Know if I would order again. Too much angst.
Ordered boots. Description said they were leather clearly they are not. And they smell. Horrible people on the chat line. Want to return but shipping cost to China is outrageous and its not my fault they smell like paint. I thought this was a UK company. Please beware. Ive learned my lesson and will go on e every website I can find to earn others.
Dear AnnMarie,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. And it is normal that the item has a special smell due to the material which was used and to the long period of time it took for them to be delivered. You can place the shoes outside for a few days and the smell should go away very quickly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html. Please read it. You can get all the details here.
If you notice that the material of the product you ordered is not consistent with the description on the product page, you can follow one of the procedures listed here below:
1. Product quality issues
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Please note:
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I ordered two caps as part of Xmas present on 24th Oct and after a few weeks got an email to say they were out of stock and I could wait another couple of weeks or get a refund. I chose to wait. It is now 24th November which is a month after I placed the order and I have now been informed that one cap will be delivered and the other is cancelled and they have refunded £5.96 which was the unit price and yet I have been charged a total of £16.22 so you would think I would be due £8.11 which is half of what I paid out. I will not be buying from Newchic again.
Dear David M.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
However, if the product is in clearance and not available from our warehouse, we will contact you via your registered email address. In such cases, iff without your reply within 3 business days, we will cancel the item in your order and send the available item. You will get the refund for the unavailable product only, if your order has been shipped.
For the out-of-stock items, we have marked the words like "restocking, usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Day after day I have sure the best site to buy is here!
Awesome staffs as clothes and all items! ( I wanna buy everythingggggggg)
Tks so much
No problems. Ordered 2 weeks ago and got the sandals today. They were good quality and they were the right size. If you read the sizing chart you can't get the wrong size. Im an aussie and i'm going to order more shoes
Love the unique merchandise at this site. I made an order which was out of stock. I chose to cancel rather than wait. They were prompt and efficient in processing my refund. Very responsive. Will definitely order again.
3 weeks from ordering and its still in china. Customer service say i'll get in 3 days a month after i ordered. Terrible!
Dear Robert,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sanguine,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received or any other questions， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.