NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Like all first time customer of an online website from Asian country I was a little apprehensive and unsure. I ordered 8 cushion covers and several small products. The order were split into 2 by NewChic, the first batch arrived without any trouble within 2 weeks (& yes, the cushion covers were great looking & value for money!), but the second batch (which were just some small brushes) did not arrive. Took me awhile to get the live chat online (perhaps due to time-zone difference?), but once I was able to get through to chat to a customer service officer (it took awhile to connect from NZ), the service was just great. Not only could I print off the chat transcript I even received an email from the customer service directly, showing me the exact delivery tracking info every step of the way. The order was apparently sent off from the co. More than 2 weeks ago. Well, knowing NZ's postal standard (& even my experience of NZ's courier service which was crap) I waited patiently for another week. The lo and behold, the 2nd package arrived! Happy customer, despite the delay in delivery. I will certainly shop again. Products are at very competitive prices, and even with delivery charges thrown in, they are still value for money compared to the daylight robbery of the stores here in NZ.
The first time I ordered from NewChic, the product didn't fit, so I returned it. The company NEVER gave my money back.
Then, I was stupid enough to try again. I ordered October 5, and after many emails asking where my order was, I received it on December 4.
After the company said they sent my order and I could track it, I tried several times to track it, but the tracking they put on the order didn't work. When I asked them if they would track it, they replied that I could just do it. Well, I couldn't.
I will never order from NewChic again.
Excellent customer service! The product I had ordered arrived broken, but after I reported the situation, NewChic sent me an other one that works just perfectly well. Many thanks!
I odered a pair of walking trousers that were great value for money. When they arrived I was very pleased with the comfort and the fit. After a few wears the zip on the pocket came apart and I immediately contacted the company and sent photos of the broken zip. They got back to me by return and politely made me an offer. We settled on a new pair being immediately dispatched. They were sent the same day. I would definately deal with this company again. My problem was dealt with promptly and with respect. Many UK companies could; earn from this service.
I received the item fast and as described all to my satisfactory!
Happy Customer:)
Ps: I wish that you wont have the policy of " at least 100 characters, that might turn quite a few away...
So I ordered some slime (FOR $20) and I was expecting it to be a normal delivery, BUT NOPE! Every day, I would check and it will say "in transit" and like 22 days later it arrives. And when it arrived it said someone else's name on it so we thought it was for someone else, and put the keys back, then we found out it was for us and we couldn't do anything! Thankfully we are getting the keys back, but still, it shouldn't say someone else's name on it! What are people gonna do?
EDIT: thankyou for responding, it must have been a common mistake, the slime is great though
Dear Tithi,
Thanks for your order and we are sorry for the inconvenience.
Sometimes the logistics information of parcels can not be tracked after they have arrived in another country. We recommend you track the order on the official website of the Air Mail Inquiry of your country.
If you completed the payment directly by PayPal and didn't add the address when you placed the order, usually the order would be shipped to your PayPal registered address (billing address). Also, you can log in Newchic account and check your shipping address in your order onNewchic website: My Account -- View Orders--My Orders--Order Details
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I ordered some hats from NewChic on the 22nd October and after 6 weeks of no packages they have agreed to refund me in full. I found them very responsive and very helpful and would not have a problem ordering from them again.
I AM SKEPTICAL OF THIS COMPANY, THEIR LIVE CHAT SAYS "INTERNET CONNECTION LOST" IF I CANNOT GET THROUGH ON MONDAY I WILL CALL MY BANK SHEESE
Dear EDDIE,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account as below or you can contact our customer service to cancel it.
You can cancel your order by logging into your account and visiting the [My Orders] page and clicking the cancel order button. (Orders are unable to be canceled once they have been shipped.)
My Account -- View Orders--My Orders--Cancel Order.
Due to a high flow of customers or cache, you might notice some unusual information on our website.
We suggest you change another browser and try again. And make sure you did not install any app to block pop out windows. You can also log in the newchic account and go to " contact us" since the problem belongs to after-sale topic in your order. When you come into the submission page, please select the order number showed below and describe your problem. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
DO NOT ORDER from this Chinese company. I ordered 3 dresses in September. It took over a month to get one (it was HUGE). They cancelled 1 without telling me. They supposedly sent the last one 3 Nov... It is now 3 Dec - AND IT IS STILL NOT HERE. Over 2 months since I first ordered. They refuse to refund me.
Dear Mimi,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page. For some products, it will mentioned if the size of these products are smaller than ordinary.
We have measured the items before selling them.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. When your order was shipped, you will receive an email from our system.
If you find your order has been cancelled without telling you, it may due to we have not got the items back in stock in time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
Ordered a size 9 boogie and these seem to be about a 6. No shipping info. No packaging info. No size. Nothing! So no order number to give. Tried to email but they say my telephone number is incorrect. I think I know what my phone number is!
Dear Barbara,
Thanks for your order and we are sorry for the inconvenience.
Usually the confirmation email will be sent to your registered email address. Please check, spam included, as it may be there.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Besides, you can track your order if you have chosen the shipping methods with the tracking number. The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page. For some products, it will mentioned if the size of these products are smaller than ordinary. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the return and refund procedures.
Here is the return policy about size problem. https://www.newchic.com/return-and-refund-hc162.html. Please read it. You can get all the details here.
Also, you can log in Newchic account and check order status or order details in Newchic website: My Account -- View Orders--My Order--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Due to a high flow of customers consulting, you might notice some unusual information during the phone connection.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will try our best to offer you a best solution.
Best regards,
Newchic team.
Despite transit time a litle more long than expected my order has been received and is ok.
I wiil continue to pay attention to your site.
I was really impressed with NewChic's customer service. My package took a few more days than expected to arrive... which was really unfortunate because I had to leave the country just days before the delivery... but NewChic were really apologetic and redelivered my package for free. It was a long wait, since it had to be sent back before being redelivered... but it was worth it! The team was really nice and helpful and I love my purchase. My only concern was that the standard of English was a little below what I would expect from a company that ships worldwide. But overall I am very happy!
Please do not buy from this company. Read the terms and conditions as once the order is despatched it is then yours and if it goes missing its down to you with no recourse. The delivery time is not what is published. I ordered just a cap and it has been over a month now and still no delivery. If you do want to chance an order use PayPal you can make a claim and possible get your money back. Worst company ever on the internet.
Dear Anthony,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of out of stock, customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
It is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. If you found your parcel is lost, please contact us for the best solution.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
https://www.newchic.com/?com=account&t=orderlist&orderStatus
For further assistance， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
I would never buy anything from new chic the return of product is impossible, they tell you 7 days to return. Went to ups and the cost of returning an eighty-seven dollar purchase would cost twohundred-fityseven dollars to return so I am stuck with a product that is poor quality and over priced. Live and learn should have listened to girlfriend and not bought shoes. This company is crap.
Dear Thomas,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Also, size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-hc162.html. Please read it. You can get all the details here.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
However, if you found the product with quality issues, please follow the below procedures:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I ordered the incorrect size jacket and sauté advice on the matter. I received a prompt and curtious response. I received good customer support and was very happy with the service I received.
Shoes ordered and PAID FOR but Not Received. Tried contact customer service, but no response.
Swan *******292
Dear Swan C.,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you found the order status "shipped", the delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you found the order status "back order", that means some items in your order are currently out of stock. Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best Regards,
Newchic Team.
All the items I bought were 'in stock'. Waiting two weeks, the order receipt was processed, claiming items were on back order. Then, 2 weeks later, I received email from Customer Service saying my order was shipped November 14th. Now it's November 29th and I talk to their 'Live Chat' about the tracking number for the USA. They gave me the Chinese shipping company info, who received the packages on November 25th and the packages have not left the shipment depot since. I'm afraid the order I receive will be just as disappointing as their service.
So, don't expect to receive your goods for 2 months, at the earliest.
Dear Robin S.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
For further assistance， please contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
Even though my shipment took some time, yesterday I received my order, and the person who help me was very nice and helpful. Thank you
I ordered pants in 4XL using their measurements to ensure they would fit, but they DO NOT, the company will not let me return my items, claiming I would have to pay the shipping fees (from china) which are more than the garmets are worth. This place is a complete scam. Never been more disappointed. Clothes are poor quality, dont fit and took forever to arrive. ABSOLUTE GARBAGE
Dear Andrea P.,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
For some products, it will mentioned that the size of these shoes are smaller than ordinary, we suggest buying a bigger one size. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
We have measured the items before selling them. However, if you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
More about the return & refund policy of Newchic, please refer to https://www.newchic.com/return-and-refund-hc162.html You can get all the details here.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best Regards,
Newchic Team.
Ordered two pair of shoes on 11/9/17. Did not receive email notification conforming sale. Finally, today 11/29/17, I was notified order had been shipped. Tracking No. Very confusing. I will never deal with these creeps again. One slow boat from China!
Dear CJ W.,
Thanks for your order and we are sorry for the inconvenience.
Usually the confirmation email will be sent to your registered email address, once you placed the order. Please check, spam included, as it may be there.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have chosen the shipping methods with the tracking number, you can track your order in details with the tracking number.
It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances as it is international shipping. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Lynne,
Thanks for your order and we are sorry for the inconvenience.
Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
And please contact our customer services as below before returning. https://www.newchic.com/Contact-Us-hc10.html
Before returning, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Once your order has been shipped, you will receive an email update via your registered email address. You can find the tracking number in the email. Please kindly check, spam included as it may be there. You can track your order if you have chosen the shipping methods with the tracking number.
Sometimes the logistics information of parcels can not be tracked after they have arrived in another country. We recommend you track this order on the official website of the Air Mail Inquiry of your country.
Also, you can log in Newchic account and check order status on Newchic website: My Account -- View Orders--My Orders.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.