Horrible experience, no customer service at all, phone calls go to voice messages, which I left and were unanswered. Live chat is unavailable most of the time, when it is available they wont answer you, and in the remote case they do, they wont resolve your issues.
Emails unanswered. Stay away, its has been an awful experience, I dont have my dress and I ordered it over 20 days ago. Please dont make the same mistake I did, stay away
The worst experience of my life. I ordered a dress online on Sep. 23. Never received the dress. I tried to call, email and chat to get a refund, it's almost impossible to get someone. Finally, after a month (now we are on Oct. 21) on the chat I was told that I was refunded. Has been 5 business days since the "refund" and nothing shows on my credit card statement. Called the credit card company, they didn't see anything either so, I started a dispute.
They are very rude. I will never, ever use this site again even if they are giving dresses for free.
The ladies at Net Fashion Avenue are awesome! They are so helpful and willing to work with you on your budget. The store has a beautiful selection of long and short dresses. So happy to have this store in Blue Springs Missouri!
This was the second time we have visited net fashion avenue and both times have had the best experience. The ladies are so helpful and their selection is amazing! We would recommend them to anyone and definitley will be back for Prom! Blue Springs is lucky to have such a wonderful dress boutique!
I love Net fashion avenue! As a pageant girl I'm around gowns all the time! Net has amazing selections, personalized service and I have always walked out with unique picks and a smile on my face! Thanks net fashion avenue! There my go to for gowns FOREVER
They are hacking peoples accounts and modify the reviews. Diana a did not have a pleasant experience. I, her daughter was ripped off the dress of my dreams! The dress was delivered 2 days after my prom. This $#*! will not give up her business. Her shop is gone and she is illegally selling designers! They do not have this foreign $#*! listed as their carrier. She stole 200$ and kept my dress. This woman is a hanas $#*!!
My daughter and I had the best experience at Net Fashion. I would recommend it to all of my friends and family. The owner worked with us on the price of the dress, suggest things that would work with my daughters body type. I arrived at the store 5 minutes to close and they kept the store open until we found a dress. They were awesome and the selection was awesome.
DO NOT ORDER FROM NET FASHION AVENUE!
Until now my experience with net fashion avenue has been horrible! They do not answer any phone call, and they do not reply to any of the emails. I barely catch them on live chat and when i do they are not helpful and make fake promises. Before ordering my dress they agreed to dispatch it by 20 Nov 2013. Order is still processing until now. And they keep telling me it will be shipped next day, and it never does. I paid around 1000 $ for this dress and looks like i will never receive the dress and they do not accept refunds! Unfortunately I read the previous reviews a little too late... my wear date is approaching and i need to find another dress :(. Im doing my best to contact the designers to file a complaint about this reseller.
What a shame! Quality of the merchendise is good, that is if yu get your order! They are THIEVES! Today is 2/6/14 and I am still waiting for a dress or a refund for an order placed in November for $500!
Rude, Rude and Rude. My daughter came into your Blue Springs, MO store with money to purchase a prom dress and the lady running it was extremely rude and looked like she just crawled out of bed and her child ran around the store with dirty clothes on and was barefoot. My daughter asked to try on a dress and was told she could not without a parent or guardian. I tried to phone your rude store and of course no one answers. I'm glad my daughter did not give you her money to purchase a dress with as I see you are no longer accredited with the Better Business Bureau either due to your lack of professionalism and scamming incidents. BUYERS BEWARE and stay far away from this scamming place.
SCAMMERS. My daughter bought a homecoming dress from this site. She tried to call them to discuss its arrival date. They would not answer the phone. She read some of the reviews here (too late) and became worried. We called our credit card company. This website had tried to make several charges on our account, all fraudulent. DO NOT BE TAKEN IN, THIS WEBSITE IS A SHAM.
As you can see they are preying on young girls wanting beautiful dresses. They are a joke and Michelle says she will send me to a "debt collector" if i ask for verification that they in fact ordered our $490 dress! Ignorant minimum wage folks trying to get rich quick and disappear would be my guess... thats just my opinion. I contacted the designer directly so they know who is "claiming" or actually is doing business with them.
When you sign a contract that becomes a legal document because it is an agreement made between 2 parties. So what you are telling me is that the contract I have with my landlord is invalid because in accordance to how you think- my landlord lies and doesn't repair what he is suppose to repair so I can do whatever I want...
Or how about the marriage license- that is a contract between 2 people that wants to be married forever until the death do them apart... But 3-4 years later they changed their mind. So they lied to each other because now they cannot wait until death do his/ her job... So instead of just shredding this contract they have to go to court, pay lawyers and battle it out...
So a contract is a contract and is valid because is an agreement between 2 parties. Once you want out of the contract you need to battle it out like you will do in any other situation, but you cannot just scream invalid.
If I could give 0 star for this website, I would. I have never had a customer service representative hanging up on me before, and these people did. They take so long to process payments and you got to order about a month in advance before it gets to you. Do not waste your time with this company. It's a scam. What a nightmare it was being treated like crap by someone you don't even know on the phone in exchange of your business! Too much attitude and they threaten you openly on the phone. (My jaw literally dropped over the phone). It's not worth it, you can find those dresses anywhere else online with more professional company and staff.
We have used Net Fashion Avenue in Blue Springs for 2 years now for my daughter's homecoming dresses. We absolutely love the selection and the customer service! Last year we shopped all over town before finally finding a dress at Net Fashion Avenue. This year, we didn't waste our time going anywhere else. My daughter absolutely loves the fact that they do not offer the same dress in every size and that she can go to the dance knowing that there won't be a bunch of other girls wearing the same dress! I would recommend Net Fashion Avenue to anyone looking for quality dresses at a reasonable prices.
I cannot believe this company, they were too good to be true. Nothing but lies hiding behind a policy that justifies the lying. Please read their policy before buying anything from them, it actually says that they do not have to send you anything for you money.
When you sign a contract that becomes a legal document because it is an agreement made between 2 parties. So what you are telling me is that the contract I have with my landlord is invalid because in accordance to how you think- my landlord lies and doesn't repair what he is suppose to repair so I can do whatever I want...
Or how about the marriage license- that is a contract between 2 people that wants to be married forever until the death do them apart... But 3-4 years later they changed their mind. So they lied to each other because now they cannot wait until death do his/ her job... So instead of just shredding this contract they have to go to court, pay lawyers and battle it out...
So a contract is a contract and is valid because is an agreement between 2 parties. Once you want out of the contract you need to battle it out like you will do in any other situation, but you cannot just scream invalid.
Please don't order I checked with Nina before ordering 7 dresses worth of 3000 $
And she she tells me available they made 2 transaction with my cd worth 6000$ the return 2500$ only so they toke 3500$ for dresses that didn't receive yet and they don't answer the phone or emails or online chat Now 6 month since I replaced my order
It nightmare my worst experience ever fraud company and web sit
HORRIBLE HORRIBLE company and customer service! I wished I had seen these reviews before placing an order with them. I never write bad reviews, but this time it was just too much. I wish there was a way they would be forbidden to do business. I'm pretty sure they are a scam, or fraud company. They need to be reported to the consumer protection agency.
Please don't waste your time. Can't get into details because it would be a very long post but just know that you will waste your precious time and maybe money with them.
We have been a customer of Net Fashion Avenue in Blue Springs, Mo for the last 2 years and have had nothing but a pleasant experience. Everyone has always gone out of thier way to make our experience great. As long as we need formal dresses this will be the place we shop.
I have seen a lot of negative reviews, but don't believe them! I haven't had experience on the website, but I have shopped at the store in Blue Springs, MO and they are awesome! They are so friendly and helpful and go out of their way to make your experience a positive one! They offer very affordable dresses as well as the higher name brand dresses. I took my daughter and a group of her friends there for their Homecoming dresses and they all came out with beautiful selections. I would recommend this store to anyone!
I would like to commend Net Fashion Avenue for your exemplary customer service. I placed an order and the postal service messed it up. However, you made everything alright. I am completely satisfied because you all did everything in your power to ascertain that my shopping experience was a good one. I will continue to shop with you for any of my special occasion needs. Thank you to everyone for assisting me and going that extra mile to help me. I really appreciate you all.
Overview
Net Fashion Avenue has a rating of 2.6 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Net Fashion Avenue most frequently mention credit card, worst experience and live chat. Net Fashion Avenue ranks 175th among Prom Dresses sites.
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- Blue Springs, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My shipment will be forwarded to my country Jordan through Aramex. So in order to avoid custom charges in Jordan, can you please modify the invoice attached to the shipment to a price of around 300$, and cover the price on the price label.
Also to avoid excessive shipping costs, could you please take into consideration the weight and dimensions of the package. Please keep to a minimal.
Thank you,
Mona AlZaben
P. O Box 922254
Amman, 11192
Jordan
00 962 777307585