NETELLER

This is an online payment site that advertises you get a virtual credit card, they show you a youtube clip about their services. However when you want to download their application (that is presented in the Youtube clip) you can't find it. I then goggled this and found out that the app that provides you the virtual credit card has been discontinued. When talking to their customer support the answeres were hesitative. You can get a pre-paid plastic credit card. It's a pity the add says one thing and the facts are different.

This review is mostly to pacify many of you that read reviews of people not knowing the regulatory framework thinking Neteller is scam just because they are forced by their regulators to apply strict KYC procedures. First of all nobody can lose money from Neteller unless you are criminal and they can proof to the regulators your criminal activity. Your money is safe as they fall under the financial authorities surveillance. So for any problem, after you do spend some effort to communicate in writting with Neteller and wait for an answer you can always escalate to the regulatory body.

I read many bad reviews but people fail to understand Neteller does not send the list of the many questions to the customers to freeze your account in order to take your money but they have such instructions from the regulators. When KYC is completed the account is active again. Is normal process. No need to be scared.

So far I was able to withdraw all the times to my bank account without hassles. Current withdrawal is pending one day and normally takes 1-2 days to see the money to my account.

I would like to clear you all that neteller is underrated and considered a scam. It is one of the most popular method of depositing to casinos in Australia. The problem is that people dont read the terms and conditions. I made an account and successfully made a deposit and transaction of $10. The account remain unblocked and with with empty balance i tried to upload verification documents many times but they did not accept them but kept the account active. This means that i had not been scammed but there was an issue with my documents. They accepted the id but denied my statements as banks give you photocopy if you obtain from bank. Then i tried with a driving license of my relative of another country, made an account in his name and they successfully verified it. There is another condition that if you start maintaining balances of more than $1000 then you must switch to a business account otherwise they will block it and you will be left weeping. If you comply with the rules then you are likely not to face any problem. I personally recommend neteller but if and only if you have proper documents for verification otherwise when your total money in amoounts to $150 then you will face limited functionality in your account until you get verified.

I am giving five stars so that it shows on top, Neteller is a company that is completely linked with the online poker scam. To mask the transactions as legitimate which are nothing but money laundering into illegal activities from unsuspecting online poker players and casino players who will 100% lose all the money they deposit.

So I basically was playing some live casino games and I turned a small amount of money into 1100 dollars and because neteller wanted to keep this money for themselves and spend it on the who res they pretended they transferred my money to my bank account but it has been 2 months and there is no sign of my money.

They do not respond to emails, the agents have no idea where my money is, I had a verified account with them.

Neteller is since November 2016 keeping me from having access to my funds.
They've suddenly cancelled the NEt+ Card for any user that hasn't the address registered in an EU country.
Luckly I have dual citizenship and was about to move to a country inside EU.
Even after moving, they requested an unexplainable large amount of documents just to change my country of residence in their website.
I've applied twice for the credit card, and still got nothing.
Clearly this company creates the difficulties, making money from the clients that give up of their funds.
Support is worth nothing. Well, Neteller and their employees are worth nothing.

They know that their verification process seems impossible yes they require you to deposit before the verification. And if you cant verify, you cant withdraw your money back but they still allow deposit. Thought i was moving from skrill for better service and i just realize they are the same company. If your app doesn't allow me to login so I can do the verification, then how came you require me to verify with the app. Users should be aware of these scammers. They are not here to make secure online transactions, they are here to steel and just covering that with fake security reasons to block your account when your money is with them and the worst part is that yo cant even contact their support.

Super shady

Super shady. Paypal are a pain and have to much control to block your funds but seem like a chipper mom and pop bank next to these con artists.

A poker site that I used transferred my winnings here. Neteller put my account on hold after two weeks of me doing nothing. They asked for a scanned copy of my passport and a photo of me holding up a handwritten note. I got no response.

After over a week, I contacted the customer services and eventually got through. I was then told that it is with the investigative team.

That was three weeks ago and my 13 Euro is still with them. It seems like they are intentionally making it more hassle than it is worth (they ahve succeeded). It's easier to just let them keep your money as one has no recourse with them.

After registered i try to verify the account before deposit, they say i dont need to verify. Then i deposit, they restricted my account, ask me to verify, i try to verify but failed. Today, i cant access my account.

If you want to use money transfer service, DO NOT DEPOSIT BEFORE YOU ARE FULLY VERIFIED with the service provider.

"TRY AGAIN" button = dummy button

I use neteller for 5 years but in 2020 they closed my account with a reason that I used fake documents, which is very funny and illogical excuse. Even if it is true I used account with dake documents for 5 years lol.
They never notified me before making my account limited. My wife was in hospital. I needed emergency money but they did not allow me to withdraw. Moreover, they closed account and took €150 as an administration charge.
It is very disappointing. They make profit with our money, they provide salary to neteller employee with our money. We are customer not begger. I wish Neteller bankrupt soon