Super shady. Paypal are a pain and have to much control to block your funds but seem like a chipper mom and pop bank next to these con artists.
A poker site that I used transferred my winnings here. Neteller put my account on hold after two weeks of me doing nothing. They asked for a scanned copy of my passport and a photo of me holding up a handwritten note. I got no response.
After over a week, I contacted the customer services and eventually got through. I was then told that it is with the investigative team.
That was three weeks ago and my 13 Euro is still with them. It seems like they are intentionally making it more hassle than it is worth (they ahve succeeded). It's easier to just let them keep your money as one has no recourse with them.