Norwegian Cruise Line

Our NCL trip was leaving 3 days after we made the final payment. Therefore we did not purchase insurance we were going to get on the cruise no matter what. We did use a travel agency which I will not name just yet, unfortunately the airline contacted us by email 3 hours prior to departure to let us know they canceled our flights. They had almost 20 something hours to still get us to our destination, but we're unable to do this. This meant we had no way to get to the ship. Now I know Airlines delay or change flight Etc but I did not know they could completely cancel 3 hours prior and not get you on another flight. Therefore over $6,000 just on the cruise is completely gone Norwegian will not credit or help us with another Cruise, my agent claims they have spoken to them I also have tried myself but with no luck. The money was saved by family which took a lot of hard work and saving and now the kid and grandkids will not be able to have that experience. Unfortunately without Norwegian Cruise Line offering some type of credit or a similar Cruise the children will not get this opportunity and unfortunately financially it would be many many years from now if that chance becomes available again. Therefore I am just saying please do not go with Norwegian Cruise Lines this has been a devastating blow to the family and it would be horrendous for this to happen to someone else. I am only hoping that my review can help someone avoid this. I will include photos unfortunately Norwegian will not send me the current email with the price of the cruise just the fact that I had a cruise set and I will send this along with this review. Thank you Lisa H

TERRIBLE! TERRIBLE! Service to get reservation and answers to existing reservations.
We have not even start the cruise and we are already VERY DISAPPOINTED with NCL.
We booked a group reservation for 15 of us.
We were given a price that later changed without any early advise
We were booked into different levels within the cruise. Different dates booked for airfares offered by NCL, different airlines. We were offered free luggage on the ship but air fares do not include luggage. You now need to pay extra to change dates and for your luggage. Also on the ship you have to pay add to get drinks (soda, water, juice, food, etc) for everyone since the all inclusive free drinks and food is ONLY valid for two adults per reservation/room.
If you have questions their response is only Well we can't do anything, that is what you get for what you paid… well, we paid aprox $ 18,000 - $20,000.
They do not answer your calls. You have to call 20-30 times to get a response.
We still trying to figure out how we will get to FL on time to our cruise, if we have different dates, airlines, etc… CRAZY CRAZY CRAZY… pick other cruise line if you want to take a cruise.

Last year we booked a 10 night cruise with a balcony It was our 1st time on Norwegian thought we would try them since we are stock holders We have Thirty some cruise on Royal,celebrity,Princess,MV Alantic,Seaborn
We boarded Getaway on May 1 When we arrived at our cabin their were paint chips covers the patio and everything on it Our attendant was very nice and cleaned it the best he could
The next day we received letters stating they would be painting our balcony's everyday we were in port which was all but two days(sea days) we had no access while this was going on
Even when our Balcony wasn't being painted it was used to store the chairs and tables from other balcony's our drapes had to be closed because the workmen were walking back and forth so you never knew when someone was going to be there This is not the the first time our balcony was painted while on other ships
They got it done in one day not 8 days that Norwegian did Our cabin stunk from the fumes
We went to talk to them about it They were annoyed with us and said all you needed to do was notify them and the would stop I asked why didn't you notify us that this would be going on before so we could switch cabins or ships I'm sure you had this scheduled ahead of time by I wasn't looking for my money back but we should of been credited for the balcony to a cabin
All they said basically oh well cruise with us again and maybe it will be different
I doubt that will happen and would never recommend them to anyone

Our recent Alaskan Cruise on NCL was a bust. Cancelled excursions, ports, lack of service, ugh! This cruise line is NOT a cruise line for foodies. The food was bland (think tacos no salsa), and poorly cooked. We were so disappointed. I never once saw a busboy wipe a seat off, so I did myself, EVERY TIME! Next door to our cabin was 2 adults and twin babies. Yep, infants! The parents just let them cry, over and over. We complained and we were told a message would be sent to the occupants. Not sure they spoke/read English. We were exhausted and frustrated at the end of the cruise. We let 3 Staff on the cruise know the problem. They did not offer or find any help for us. All announcements were made OUTSIDE the cabin. So when a port was cancelled, we barely caught the news as we were in our cabin. I poked my head out and caught the end of the announcement, so called Guest Svcs to verify. 20 minutes on hold later, yep, the port was cancelled. We were so tired, somehow I changed the safe combination. Tried opening the safe after returning to our room, no luck. Went to Guest Svcs, they said Security would be there in 30 minutes. After waiting 2 hours, called Guest Svcs., they said wait until the next morning, which was the disembarkation day. We waited, no luck. I thought maybe I entered the code differently two times, so we tried that number and it worked. Or we would still be on the boat waiting for Security. What a mess. Be informed before you go on an NCL cruise. Don't place the bar for service, food or following the itinerary too high and you will only be slightly disappointed. Our last cruise on Royal was fabulous, so our expectations were much higher and we now will never use NCL again.

We have cruised on several cruise lines including Viking, Celebrity, Royal Caribbean and Holland America and have never written a complaint. We have not even left on our cruise with Norwegian Cruise Lines to Alaska and we have had a horrible experience and we are stuck with what they choose to give us.

We booked a special "Sail Away" mini-suite which was supposed to be larger with a larger balcony. Our confirmation designates the category we paid for. We were not allowed to pick our room which was o. K. as long as we got our category. When we received our room assignment we received a mini-suite that was in a different category which has a much smaller room and balcony. When we called our representative, he called back and left a message claiming we had gotten a better room because of its location. When we called back his personal number, we again left a message that this was not o. K. and to please call us back to talk. He didn't call, we called again. Finally after a week we called and asked for the manager. We were given a supervisor who told us many times that on the "website" it says you can get a different room. We DID NOT book through the website but by phone with a representative and we were not told that. She wouldn't do anything about giving us the category we paid for so we asked to talk to a manager. She said she would have one call us in the next day or so. We received a call from another "supervisor" that afternoon and all they did was give us a man who was more firm (actually was raising his voice while talking) and would not budge on helping us. Therefore, we have not received a suite in the category we paid for but instead received a much smaller suite.

We are stuck going on this trip as we have paid in full but we will never book a cruise on Norwegian Cruise Lines again, no matter how wonderful the cruise is.

I was quoted a price over the phone on 11/4/2022. I then asked if there were any military discounts available. The woman told me how to verify my military status with ID.ME, which I did. She then said that the discount will be reflected in my reservation. About 10 minutes after ending our call, I got the reservations (I made reservations for 2 rooms) and the price had actually gone up. I called her to let her know the price was wrong and she said she'll call me back. I never received a call and she doesn't answer her phone or emails any more. I tried to get it resolved with another agent, but she refused to help. I tried again with someone else and no luck there either. Then, the day before my full payment due date (11/13), I tried to call to cancel so I wouldn't lose my deposit. No answer. No call back. I emailed and left voice mails to cancel. Finally, on 11/14, I was able to get ahold of someone that canceled and said I'll receive my deposit but gave me no verification that my deposit refund would be honored. Still waiting for the refund ($750). These people told me that the military discount was already applied. If it was applied, why was my rate higher, not lower? I'm 100% disabled veteran and this is how they treat me. Other than the first person I talked to that booked my reservation (and lied), everyone else was rude and unconcerned. I called the corporate line for the resolutions department to file a complaint. Katherine basically told me there was no official way to file a complaint, only that my reservation would be noted. Great, now everyone will treat me as a "difficult" customer. I will never sail with Norwegian again. She also told me they won't honor my quote. Resolutions department is useless. Even if by some chance they honored my quote, I've lost all faith in these people. I will forever be known as a difficult customer and will likely be treated as such by the crew. They've lost this family for life.

I paid $8,000.00+ incl. Flight & ins. For our NCL cruise. My Flight was canceled. No refund & credit.

Worst customer service. Responses to your concern is very robotic and no empathy at all. Will never use NCL again

Cruise not ready to help or waive their cancel fee when American airlines allow 24 hrs free cancelation

Just came back from the KeyWest/Cuba cruise on the Norwegian Sun. This was my fourth cruise with NCL. The food was disgusting, the ship was dirty, and a lot of the crew were not friendly. They had open bar, but if you wanted top shelf liquor you had to pay 4.99 a drink extra. The drinks were horrible. Not one bartender (other than the Atrium Bar) knew how to make a Mojito correctly. They had drinks already in batches to pour in your glass. What happened to muddling the limes? Getting back to the food, it was absolutely terrible. I lost 2 pounds in 4 days! First time I was so hungry on a cruise ship. There were flies all over the food that I just couldn't eat it. I complained to the Matri' D, and he comped me a dinner at the Moderno Restaurant. There were flies there also! He even saw them when he came there to check on us. Upstairs at the buffet, there wasn't much fruit to choose from and what was there was tasteless. Usually there's plenty and very tasty. If you're not picky then it won't matter to you. The dining rooms had the same menu. It all looked like the food they served upstairs in the buffet (cafeteria I call it) Who wants to eat hamburgers, hot dogs or Indian food on vacation? We're not big drinkers, so I feel that the price of this cruise was far more than worth it. If the food was good, I wouldn't care about the alcohol. Also, there wasn't any broadway shows to go to. There actually wasn't much for entertainment at all. At this point I will probably never travel NCL ever again. I'll stick with Royal Caribbean where you ALWAYS have excellent food and service!

I've been on 40+ cruises. Seven with NCL. NCL is by far the worst. Many horrible issues. Last cruise with NCL, june 16 2019, on the escape. First of all, we placed our valuables and cash in our safe(we have used these safes many times). Next day could not open. Anyway all our time during the cruise was wasted trying to get them to fix it. We missed excursions and shopping because all was in the safe. I complained many times and they told me there was nothing they could do. Our last full day(after arguing with the captain) they finally came and cut the safe from the wall. After a few hours they called and we picked up our stuff. A good portion of the stuff was burnt. Unbelievable! Then they persisted that we put our items in there in that condition. Nothing done on behalf of NCL. The fun doesnt end here. At disembarking, I punched out and security detained me. It was NCL security. NCL tried to blame customs. It wasn't. I was detained for 2 hrs. No explanation, no nothing. I asked for something to drink and they told me to shut up. We exchanged many words, unpleasant words. An NCL person entered and said I was "a big spender". I did my shopping on board since all our money and cards were held hostage in our safe and we could not shop off ship. I had 5 NCL workers escort me to customs so I could fill out a declaration card in order to make sure I pay my taxes on the purchased items. The grand total in taxes I owed was $9.80. The custom agent was going to let it go but NCL insisted I pay it. For all this, I lost my prearranged ride to airport as well as missing my flight and my prearranged ride from airport.

Norwegian PEARL. This was the absolute worst cruise line that I have been on and I have been on 15 cruises. This was a budget cruise charging exorbitant prices. We were in a suite and we had no information provided for special check in, why pay $11,500 when we could have paid $2,000 and gotten on board like every one else. Get to our suite and it is dirty, the cabinets have greasy finger marks on all cabinetry. The terrace is filthy with paint chips and debris, the cushions were filthy and it took 3 days to be returned to our terrace after cleaning. Staff are rude and unaccommodating especially the bar tenders. No one takes a drink order, you have to wait in line for drinks. When you order something the bartenders don't even understand what you are saying and they were abrupt and rude, raising their voices. Food in dining rooms is mediocre which forced us to do the specialty dining and having to pay more. Guest services is a joke, they do not CARE at all about the guest experience, They do not greet you at all when you approach for assistance, they seem to be miserable and snippy. No garnishes on any drinks for the first two days! Specialty water was not replaced daily in our room so we had to order room service. The sewage smell on the 9th floor was disgusting and concerning. Bartender yelled at me that there was no frozen rose and he could not make frozen wine, yet the machine was right by him saying FROZE. We wish we had spent our dollars else where, what a horrible trip. Bowling alley, only one lane was working. Basketball court, only could use one net as the other was smashed and broken. Ship sailed from Bar Harbor kiltered on its port side, not sure why? Bar tenders would skip you if the guest behind you flashed some cash to them. INAPPROPRIATE! Alot of up charges too, food quality was poor at the Pub, it looked like frozen fish fillets in the fish n chips, inconsistent drinks, glasses had alot of lipstick residue. Shows were not very good, not much to do for the 18-20 crowd. Shopping was poor not a good selection to choose from. All in all it was a trip we wished we had not taken.

BEWARE OF NORWEGIAN! My husband and I used to LOVE Norwegian cruise lines. We have taken 14 cruises with them since 2003. They are now terrible and lie to you! We purchased 2 $250 Cruise Next Certificates and they told us we could use both of them provided it was a 7 day or longer cruise... We just tried to use them... NOPE. They will only let us use one. You have to book out 6 months or longer to use both. We were booking 5 1/2 months. We also purchased a Cruise First certificate on the advice of a travel agent. That is you pay $150 and get a $300 certificate towards the cruise. The travel agent told us we could use this with the two Cruise Next certificates. She made a mistake. Okay mistakes happen... so 15 minutes later I called Norwegian to explain the mistake and ask for a refund on the Cruise First Certificate. The person on the phone seemed to understand elevated it for review. I just received this letter from Norwegian. NEVER EVER EVER EVER AGAIN WILL I CRUISE NORWEGIAN. Enjoy your money!
Re: Norwegian Bliss Voyage of 12/31/2022
Dear Mrs. Girard:
We have received your request for a monetary refund of your CruiseFirst coupon.
As CruiseFirst coupons are purchased coupons, they are subject to the terms and conditions agreed upon at time of purchase. Regrettably, we are unable to honor your request for monetary refund outside of the program's terms and conditions. We sincerely apologize for any disappointment as we understand this was not the outcome you were hoping for.
We kindly ask that you review the full terms for eligible refund requests at https://www.ncl.com/.../future-cruise-credit-refund-requests.
For any further questions or concerns regarding the CruiseFirst program, please contact our CruiseNext Department directly at *******@ncl.com.
Sincerely,
Brenda Jimenez
Resolution Specialist
Guest Services

We have just returned from a cruise from New York to Bermuda via Virginia Beach. I bought this cruise as a gift for my husband for his 70th birthday - he turns 70 in November. Unfortunately, the gift was spoiled.
NCL raised the price of the Unlimited Open Bar Package by excluding high quality alcoholic drinks like Courvoisier cognac, Baileys and many others without even telling us. Instead, the bars had Spanish brandy, which was disgusting, and Irish cream liqueur, lower quality than Baileys. There was also St Remy brandy, the cheapest. St Remy brandy was in every bar, but for some reason it was not on the menu, and therefore there was no price. Each bar had a different color of St Remy - from light yellow with a cloudy sediment to dark brown, and with different tastes. Courvoisier wasn't on the menu either, but it sold for $20. It was on the menu at Le Bistro for $15 and we happily ordered it. It was a true Courvoisier, but when we ordered it for the second time, the waiter got embarrassed and began to mumble that it was over and that it was not Courvoisier at all, but a Spanish brandy. It was terribly awkward.
Unfortunately, the gift was spoiled not only by the Unlimited Open Bar Package, but also by many others. For unknown reasons, the Virginia Beach stop was cancelled. We really wanted to go there, which is why we paid more for this cruise, and not just a Bermuda cruise. The food at "Q" restaurant was nothing special compared to "Q" on our 2019 cruise. Although Covid did not disappear, sanitizers were not on every deck. Everywhere in the corridor between the cabins there were carts of cleaners from morning until evening. Rude bartenders in some bars, especially in the Observation area. And to top it all - the ship broke down on the way to New York, was late for 2 hours to the port, as a result of which our road home to Canada by car was very difficult - we expected to arrive in the early evening but arrived at night.

Arrived at the airport in Barcelona, Spain & took the NCL transfer bus to the port. I grabbed my carry on & never saw my suitcase again. This was my 9th cruise & always had my luggage delivered to the room in mid-afternoon. Went to Guest Services & they told us we'd need to wait until 8:00 p.m. as it sometimes takes that long to deliver all the luggage (shp sailed at 6:00 p.m.) Had a bad feeling, so went back to Guest Services at 8:00 p.m. & still no luggage. They had us look at the lost & found & nothing there. Next day they sent a notification to the entire ship asking for other passengers to check their luggage to make sure it was theirs. I honestly believe the luggage was left at the port. Guest services sent a fax to both the bus company & port to check if they had any unclaimed luggage - nothing. Thank God I had packed 2 tops, a pair of capris in my carry on. They offered us one complimentary laundry service & not one cent in terms of compensation for the stress & emotional distress in having no other clothes for the entire 11 day cruise. The shops on ship were transitioning to a new company & there was barely anything in them - couldn't even buy a tee shirt. We were on excursions each day so no time to shop for clothes, etc. Very disappointed in NCL & how this was handled - not one red cent even at the end of the cruise. No way to do business. I had travel insurance & now they don't want to pay either & want me to file a homeowners claim which would make no sense as after my deductible, I would be getting less than $200 plus my premium would go up. Otherwise, the cruise was great but, it is a mystery as to what happened to my suitcase & no one seems to care. Guess that's the way the world is today but, won't be cruising with NCL in the future. They don't take care of their passengers in the way they should. No one wants to wear the same outfit every third day & keep rotating throughout the cruis

Background: our first cruise. Family of 6.2 separate rooms on deck 10. One balcony room and one interior cabin. Our package came with $50 excursion credit per excursion and 150 min internet package. Pre paid the service fees on line and my husband added the soda package and upgraded internet to him only.
The GOOD: food was great and easily accessible. Rooms were clean and felt like a good use of space. Beds were comfy. And showers had shampoo and bodywash available. Ship was well maintained.
The BAD: AC didn't work in one room the first night, 150 min internet does not apply to minors, ships communication package at $10/person doesn't work 95% of the time. The ship was crowded. There were never chairs available by pools unless you were the first ones there. The larger pool was for 18+ and the small family pool was over crowded and kids had no room to move. Rope courses close ten minutes before their posted close times so that the employees can get to different work areas in time. $50 credit only applies to the first person in the room, so if they don't want to go, no credit. Jewelry shop employees mislead you to make money. Ship smells like cigarettes, Laundry service is extremely expensive. There are no self laundry options. Soda package is not worth it. The only place you can get a soda is at a bar, where the bartenders are catering to people with alcohol packages. The wait for any given soda was 30mins.
The UGLY: The ships tendering process is very poorly run and does not leave you time on the island. Time from ship to island was 1 hour and 10 mins. Time waiting in line for tender to get back to ship was 95 mins. Once on that tender another 35 mins to get back to boat. Food service on this island stops promptly at 2pm so they can bring it back to the boat. They will take it away in front of you. Excursion listed as "relax at long bay beach, beef island" DO NOT DO THIS ONE. The group running it begs for tip money and explains slum like living conditions. The beach area is run down with broke facilities, dangerous showers. You must rent their chairs and umbrella, its not optional and very misleading.
The HORRIBLE: When asked for a diet coke, waitress served my alcoholic husband a whiskey and coke. My 11 yr old sipped it first while waiting for his drink to be filled and said there was something wrong. Husband tried it and realized it was almost pour alcohol. No apology from waitress, just an "i must have grabbed the wrong glass" Yes, we told guest services and no we were not happy with their apology.

Everything was going fine. We purchased our tickets for NCL BLISS 10/30/22 - 11/6/22 and we're all set and ready to go. Upon arrival at the airport we had also purchased the transportation from the airport terminal to the ship. That's where the trouble began. Not only did we have to wait 2 hours for the bus to even show up but when we got on the bus they took us to the wrong port Long Beach port or carnival Cruise line was. After figuring out that we weren't at the right port he got back on the interstate and I guess got lost because we ended up back at carnival Cruise line port again in Long Beach. After finally figuring out where he's going we got to the Port of Los Angeles where NCL was. Four and a half hours later. I mean it's only $25 per person so I thought no big deal. I'll go and talk to guest services and they'll either reimburse me or they will credit me something I can purchase on the ship $50 right. They could not do anything they said All they could do was write an email. For customer service I rate them a negative one. They did not do anything. And they will not do anything. They literally told us both they can't do anything for us. We went back for another issue one of the dining experience we purchased everything they served us was either overcooked or tasted absolutely horrible. The next day we went back to see if we could just get a different dining experience at a different place We said we didn't even eat any of the food. They would not help whatsoever. And of course I saved the best, best for last. It was Halloween while on board the ship and they had a party. How someone can get away with doing this and NCL BLISS actually letting them do it and not saying anything or stopping them is beyond me there was a man walking around in a naked woman outfit. It looked very real and at one point he approached me took his breasts off and tried to rub them against my genital area. I talked to member services about it and they did nothing. The man continued to walk around the cruise ship NCL Bliss other nights wearing the same outfit and they did nothing. Anywhere else that person would probably be arrested for SEXUAL ASSAULT. I mean there were children and their families onboard. I'm sure if NCL wanted to do something about it they could and if they go back on their tapes with the dates that I left in this review on that cruise line they will be able to see the person doing it. Not only that but they will find the person that did it and the room number is identification where he lives now All of that stuff is recorded. Not only did they do nothing then but I'm sure they're still are doing nothing now. This was my second cruise The first one was fine on carnival. But I can guarantee one thing I will never purchase another NCL voyage again.