• Celebrity Cruises

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Overview

Celebrity Cruises has a rating of 2.75 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Celebrity Cruises ranks 32nd among Cruises sites.

  • Service
    1
  • Value
    1
  • Quality
    1
How would you rate Celebrity Cruises?
Top Positive Review

“Ok but rude service”

Dale H.
1/14/20

We enjoyed the cruise but there were some issues. The ship was very clean and in good condition but the food was only mediocre. When we tried to get access to an ironing board the front desk lady was very rude and we had to pay $12 for every single shirt to get it ironed. That left a bad taste in my mouth.

Top Critical Review

“Bad customer support”

Bahareh S.
7/18/22

I suggest never try to buy ticket from celebrity cruises online through their website. If you need a customer support service, you have to wait hours for them to answer and then they will try to connect you to another person and you have to wait hours there again:( They are so impolite and don't wait for you to talk with them. I don't recommend celebrity Cruises at all.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user baharehs4
1 review
0 helpful votes
July 18th, 2022

I suggest never try to buy ticket from celebrity cruises online through their website. If you need a customer support service, you have to wait hours for them to answer and then they will try to connect you to another person and you have to wait hours there again:(
They are so impolite and don't wait for you to talk with them.

I don't recommend celebrity Cruises at all.

Service
Value
Quality
Thumbnail of user edwardh88
4 reviews
5 helpful votes
October 25th, 2018

Celebrity has a special needs form if one needs a special diet. We requested a no salt vegetarian diet. It appears that nobody on the ship reads the form. So you ask the maitre'd when you are on the ship. "No problem" we are told. Then it is a 50-50 proposition if you actually get a proper meal. They can do the no salt vegetarian but can't seem to be able to add any different spices, although they have them on board. After several complaints we were put on the "no sail" list, refusing to allow us to book another cruise as they could not accommodate our dietary requirements despite being told it is not a problem or an unreasonable request. If you can put up with their regular meals, which range from terrible to quite good, then try this cruise line. Other than mediocre production shows, the other entertainment is very good and personnel on the ship are very nice, even if they promise more than they deliver.

Thumbnail of user daleh194
1 review
0 helpful votes
January 14th, 2020

We enjoyed the cruise but there were some issues. The ship was very clean and in good condition but the food was only mediocre.

When we tried to get access to an ironing board the front desk lady was very rude and we had to pay $12 for every single shirt to get it ironed. That left a bad taste in my mouth.

Thumbnail of user corinnel10
3 reviews
32 helpful votes
March 18th, 2018

AWESOME... WORDS CANNOT DESCRIBE THE ADRENALINE RUSH. PITBULL BRINGS HEAT! IF YOU EVER HAVE THE CHANCE AND WANT A OUT OF THIS WORLD EXPERIENCE CHECK OUT PITBULL. CRUISE WAS ON NORWEGIAN TO BAHAMAS. NO COMPLAINTS ABOUT NORWEGIAN EITHER. I WAS 56 AT THE TIME SO NOT JUST A BIASED KID. CRUISE WAS A GREAT MIX OF PEOPLE AND EVEN AN EIGHTISH PASSENGER ON BOARD.

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