William S.

In March 2022, we had a problem with our washing machine. Checking on the net there was an advertisement for a repair service that looked completely reliable. Their name was " The A Team Appliance Repair " When you open google and search their name usually pops up first. They service or SCAM people in the GTA. Check BBB and see the complaints against this company. Obviously I did not check the reviews. A technician showed up and I explained the situation. He checked the machine and said it will cost $290.00 to repair. I said ok and he told me stay in the living room as he did the repairs. I heard some noises coming from the laundry room and within 25 minutes, he said all is ok and the machine would reset within 3 hours. He also mentioned that the transmission assembly might have to be changed within 6 months. He collected our $ 290.00 plus taxes and left. 3 hours later we started up the machine and nothing worked. It was then I checked BBB and found out this company scams innocent people on a regular basis. We found another repair company and a team came up and took almost 90 minutes to repair our machine and ran the complete cycle to make sure all was ok before they left. Later that year our grandson had a problem and called the same company. The same results but he refused to pay the $ 290.00. Please copy this and share with all, so this company will soon close their doors.

Today the price dropped on my paid for cruise on the Sky sailing on January 13th., 2023. I was told by the rep that if price dropped, NCL would make an offer for the difference. Today I was offered an upgrade which is not available or a certificate for the discounted price on a future sailing to use within one year of this certificate. I suggested either a shipboard credit or possibly an additional specialty restaurant. Obviously NCL is not interested with a past client of some 9 cruises with NCL. I guess there are options on my part on our future cruises.