Norwegian Cruise Line

SNEAKY AND DISHONEST! When I paid a $250 deposit for a sailing - a full TWO years ahead of departure - NCL did NOT reveal that what I was about to purchase was NOT refundable. WHAT CROOKS! I cancelled 2 days later and NCL KEPT THE $250. DO NOT BOOK A CRUISE WITH THESE THIEVES!

I think it's crazy that due to weather the airlines cancelled our flights, there was no other way to make the ship. Close to $5000 dollars worth, and we can't even get a credit. I would love it if management would do something about this, cause time is to hard to lose all that money. Left a bad taste in my mouth, We're looking forward for this trip Res#*******

My wife and I booked our cruise to celebrate our 40 anniversary. Most times I book myself but this time I phoned Norwegian to book all flights transfer etc as our 40 anniversary did not want anything to go wrong. Well everything did, ship Norwegian epic leaving from Rome sailing 12/01/2023. The guy that helped us I say that lightly gave us 56 minutes from our local flight to the international flight we made it our luggage did not. Eight days before we got our luggage on our flight home we had to pay a additional 60 us to get our damaged luggage on the plane. What did Norwegian do for us gave us 100 each for a future cruise will never cruise with them anymore. This was our 7 cruise with them no more.

We booked a Christmas cruise Dec 2022 and Norwegian lost one of our suitcases at the point of embarkation. I tried for the next 7 days to follow up with customer service but they never found my luggage and only gave me a small pouch with a toothbrush, toothpaste and a small comb. I finally received a denial for my claim March 2023.

Ever since cruise Norwegian lines introduced the conveyance of 20% tipping charged directly to your card there is no more incentive for the crew to provided excellent service because they already receive there tip.
Now days tip is cruise lines payment for the crew. 15 minutes wait to get a drink in the bar, for which you paid and tipped for. Lunch time 10-15 minutes walking around buffet dinning room looking for a clean table, while crew assembled in a corner having a pow wow, laughing ignoring guests.

We have not even left yet and it's been a goat rodeo. Trip is June 5th 2024. It is advised as going to Venice. Do not believe it. 5 months out prior to leaving, after you have spent $9,000, they send you a email stating the port in Venice can only handle so many large ships. So we are not going to be in Venice only to go to airport to fly home. You mean to tell me they didn't know this before, since they run this trip yearly. BULL. False advertising if you ask me.
They tell you one thing your travel agent you another.
I can't wait to give you a follow up after the trip. It should be a doosey.

I attempted to get information via chat on a cruise price. The agent response was unprofessional. In one chat I asked if there is senior discount the agent responded "sir we would go out of business". Later, I attempted to ask about a price, I was told by an agent "sorry, can't help you. I can't see your screen". A simple no or a simple let me get the itinerary to check it out would of do it.

We were promised we would get checked bags for our flights included, shuttle to and from the port, and gratuities were included. When we checked in for the flight we were told that checked baggage is not included. When we left the port to go to the airport they charged us more. We paid when leaving the ship so we had a zero balance and 4 days later they took almost $200 more from our debit card. Nobody can tell me what it's for.

I booked a cruise that included airline tickets. NCL booked the tickets. The cruise departs in Rome and I live in Florida. They did not book a direct flight. Worse than that, I am scheduled to depart Orlando at noon, arrive in Altanta at 2:00 and then I am booked on a flight departing Atlanta at 3:15. So, if the Orlando flight is on time (unlikely) I will have about 45 minutes to get to my connecting flight. Since I am seated in row 40 on the first flight, I assume it will take me at least 20 minutes to get off the plane. Then I have to find my connecting gate, which will likely be in a different terminal (I'm going from a domestic to an international flight). I have called, begged, lost my temper, tried everything. I get no response except "we can't change, it's in the terms and conditions on our website." Buyer beware. Do not book a cruise with NCL!

I've been going back and forth with this cruise line for months via email for a refund I made on the cruise for an excursion that was never attended because their was bad weather and are cruise was cut short. I spent $600 for a dolphin excursion that was never attended, however they refuse to refund me. The cruise $#*! itself was over crowded / this was one pool for the entire ship so you couldn't even swim. The rocky ship was so bad to the point where you felt you were drunk and going to vomit. I am so disappointed, I will NEVER book with this cruise line again.

Ncl promo was for free airfare. They had us flying back 13 hours after disembarking and refused to look at other options even though our friends ( who we were traveling with and going to the same city) were leaving 5 hours after disembarkment. We then cancelled that leg of the flight so we would not have to wait. They have now changed our flight to the port adding a 6 hour layover! Once again refusing to switch us back to our original flight out! Do not fall for this 'Freebie!

I called and told the NCL air program the timeline and stated that we would like to arrive in Rome 2 days before we will leave on our cruise. The said ok and they totally ignored what we spoke about and put us in Rome two hours before the ship leaves. At this point when calling them about the issue they would not give any explanation and refused to speak about it. We have not left on the cruise yet but we will never cruise with NCL again.

From the booking process that took 4 days and over 40 hours to the cruise it's self it was awful. Our room was filthy when we arrived and the staff was overwhelmed and got rude with people. Princess has my business moving forward.

Norwegian is booking our airfare with one paid one free. They have so far booked one person one way. They show us coming and going from the same port, not the ports we sail in and out of. They say you must make adjustments to your air like upgrades 75 or 61 days ahead. Your air isn't even booked until any of six "moving" dates including 25 days ahead. No one that answers the phone can answer a question in less than an hour's wait. A nightmare plus all the free at sea promotions are also a scam. Get the Federal Maritime email and prepare to join the other complaints at the Miami Better Business Bureau. You'll never book with this company again.

Talk about customer dis-service. I advise everyone to stay away. Don't expect to get any favorable treatment. Better off flushing money down the toilet, it might provide more benefits than giving money to this band of thieves

I have sailed with Norwegian before and enjoyed my cruises. I have received emails and paper mail advertising this too good to be true"second person sails for 70% off". I thought great, I will book a cruise! So when I chose a balcony room for approximately $1725, I expected the second person to cost 517.50. Much to my surprise the total was over 4000. The price quoted (1725) was the sale price per person. No where was that made clear until the summary page. I am disappointed that a reputable company like Norwegian would stoop to what is essentially a bait and switch ad to attract business.

When initialing booking my cruise, Norwegian presented the option of bundled pricing including the flights. I was hesitant about allowing them to handle this detail. The agent assured me that alterations and upgrades were possible. However, their policy is that specific requests for flights need to be made 110 days out from the trip, but they don't book the travel until 80 days out. The flights they booked were suboptimal at best. We made do with them and upgraded the seats. Now three days out from the cruise the airline has deleted the upgrade and stated it was Norwegian blocking the change. How is it any concern of theirs if I am willing to pay the airline to upgrade my seats? I will never cruise with them again and I have taken two prior trips in the Haven class. They just lost a ton of future revenue.

One of our excursions were cancelled and we were not told in time to schedule another excursion. It too us an hour to get on the ship. We were told that each cruise member gets 150 internet minutes but they charged me for my grandsons. Then they said only 2 members get 150 minutes per cabin. I paid for 3 people. Th food was less than par and it took 3 hours to get off the boat.

When I booked my cruise I was given some nice perks and a "complimentary upgrade to cabin 8255" for the " best Freestyle Cruising experience" Yesterday at check in I found I had been downgrade to cabin 4006, in the bottom of the boat. I asked why and was told it was due to work being done on the room I booked. The supervisor said since I didn't pay for the higher room I could be downgraded but my confirmation gave me the higher room. I asked for an equal room and she said the ship was 100% booked and 4006 was the only room available other than inside cabins. I feel sad about the downgrade and the lack of compassion by the supervisors. The customer service people are really nice but can't fix it. I feel devalued, uncomfortable about the trip, and fear my exciting "freestyle experience" is a bust. This is the last trip I will take on Norwegian.

They advertise that the cruises include free items at see, such as wifi, excursions, all inclusive beverage package, etc. Once purchased you do not see the items. When you call customer service they say that our reservations does not include it. We asked to upgrade and they claim they cannot do that and charge for just a beverage package more then the cost of the cruise itself. There customer service was useless. I have sailed with them multiple times and will never again! I will do my best to keep people from sailing with them.