Norwegian Cruise Line

I have been on Norwegian cruise lines several times but my upcoming cruise to Alaska will probably be my last. We took advantage of their special which provides free air for one passenger. They make the reservation. They have us leaving for Seattle at 6:00 AM which arrives at 8:17 with the change in time zones. We'll have to leave our home at 3:30 AM to make this flight. We return leaving Seattle at 11:05 PM and arrive at 4:45 AM. I called the cruise line and they wouldn't change it. The airline (Alaska couldn't change it due to their arrangement with Norwegian.) The only thing they could help with was changing our seats on the outgoing flight so we could sit together at an extra cost of $200. Not a happy camper!

We normally book cruises on a different cruise line. We saw that NCL was offering second person is free. So I start the booking process to find out that the price advertised as per person is not the actual amount but it's that amount doubled per person. Was looking to try a new cruise line but will not be sailing on NCL. Called customer service for clarification and got more of a run around with pricing. We cruise 3 or more times a year and will definitely not choose this line with its unethical pricing. Second person should not be advertised as free if they are not really free.

A friend and I were sexually harassed by male crew memebers on a NCL ship. When this was shared to the cruise line, they told us this was our fault and that all their staff is professional. After further exploration I can see that this was not nor will it be their first report of this nature. Especially when they do not take these allegations seriously.

I booked a cruise and the airfare thru NCL and my connecting flight was cancelled due to No Crew on Delta. No flights on any airline could get us to the port on time to catch the ship, or to any of the ports. NCL said I was a no show (which I called that morning and they have it documented. They refuse to give me a credit for another cruise and I have zero airline vouchers because it was contracted thru NCL. So we they basically stole all of our money. My parents were on the ship waiting for us and our room was already taken for someone to upgrade before they even set sail. We have tried many times contacting them and we get no where!

If ever a cruise line deserved to go bust for their total lack of customer focus then NCL must surely head the queue. As in all things human, things can go wrong but that was not the issue, it was the total lack of interest in doing anything about the issues (or even learning from their mistakes) that was so telling with NCL. So our GOLD tier now lies abandoned and we will cruise elsewhere!

My European cruise was cancelled. The entire cost was paid to NCL on their schedule at least 90 days before sailing date. When they cancelled the cruise we were required to wait to even request a refund then given a short window of time to make a request. Once we made the formal request I received a no reply email telling me I must wait 90 more days to get my $4000 back. Since putting your money back on the credit card that was used is a simple matter it is quite obvious they have decided to use their customers for a temporary free loan. NCL tried to get all to take cruise credit instead and made it more difficult to get your money returned. If the customer needs the money for a different vacation or to fund their own short fall in cash due to COVID, too bad. This is not acceptable.

We booked a cruise to Hawaii for November, 4 ppl 2 rooms. I discovered after booking that the line has removed family friendly entertainment. Removed all kid activities too but made it LGBTQ+ friendly. A party ship. Today I will be canceling our trip. If I spend $12K it's going to be a trip the whole family can/will enjoy.

I went on an "11" day cruise with my wife for our honeymoon on NCL through Europe, we spend a sizeable amount because it was our honeymoon and all that… from the time we got on the boat it smelt like we were next to a dumpster.

The first night there we had a reservation at Cagney steak house and they told
Me they were already out of select wines and various cuts of steak (on day 1). The food was bland and not what we had expected or experienced before with NCL.

We went to the complimentary restaurants for the first few days and left feeling hungry or put off by the food which was either glorified cafeteria food or over cooked. We accepted our fate and went to the buffet for the rest of the cruiser after having to send back a bagel 3x because it was so stale you couldn't even bite it.

The comedian was using jokes I've known for years, and the Norwegian Epic was very dated. The magic show was great, Staff were great, and the stops were beautiful… but I shouldn't have had to spend an extra 200 euro on food off the boat so my wife would eat.

Grossly overpriced for the experience, and when I spoke with customer service I was told "we will talk to the kitchen manager".

We never actually got to sail with NCL. Our cruise was cancelled due to the coronavirus outbreak. Our money was refunded promptly to our TA which was great. However we are still owed a considerable amount for the shore excursions we booked and they are giving us the run around. We have been waiting 3 weeks now. Two phone calls we were told it's been processed and we will have within 7 days. Now they are saying to wait another 3 weeks. The service is absolutely appalling.

Made a BIG mistake of booking our airfare through NCL when we booked our cruise. We were shocked when we saw they booked us on flights with multiple stops and 5 hour layover. Called NCL to request a change to better flights. It took 3 attempts to with waiting time on hold exceeding 45 minutes before could speak to someone. It was no use as was told no changes allowed. Please don't make my mistake and book your airfare with NCL!

It started with the misrepresenting, I was not told booking a state room would not allow me to get all the amenities advertised. On the cruise it was worse the toilet where clogged in my cabin and other cabins also compliant. I also had problems with my excursions. Sorry to say i will never cruise with ncl again!

NCL has not revealed to me the 10% military discount off the total (2 passengers) cruise price or provided me a complete and accurate final accounting of my 10% discount, payments made and charges levied by NCL from my initial deposit through the last day of the 7 day cruise (8/21-8/28 2023). I debarked the Jewel on 8/28/2023 with a NCL statement indicating a $70.66 credit balance.
Subsequently (9/2/23) my credit card statement indicated I still owed NCL $86.26 without a reason for the $86.26 charge. Communicating with NCL is very difficult on-line, email and/or phone.
On a positive note: the land excursions, ship cabin housekeeping and
Food were good. The sailing, navigation & timing by the ship Captain was perfect and smooth ship movement was evident on deck nine (9). Balcony view is good and NCL maintenance checked and reassured the safety of balconies.

My husband & I took a cruise on the Dawn in June. There was a notification card indicating the room had been sterilized. There was feces in the strip if fabric on the bed and moist feces in the sofa. They made no attempt to move us. They had camera's in the hall so they could have seen who entered our room. The compensation they offered us was $100 on a future cruise. Needless to say we will not be taking another NCL cruise & my husband & I had taken many cruises with them. With this cruise we achieved Sapphire status. Just please beware.

My wife and I pre paid for a Hawaiian cruise well in advance of the cruise date as it was advertised as "limited time. Special pricing ".
We now discover that the cruise we prepaid for is being offered on Norwegian's web site for $4800.00 less than what we paid!
We asked Norwegian to consider giving us a refund for the difference... or... a credit for future cruises... or... at the very least some kind of consideration... perhaps an upgrade...
We were simply told that there was nothing NCL could do... we called and emailed NCL 3 separate times asking them to re consider. Their response each time was..." that there was nothing NCL could do".
We feel cheated and taken advantage of... we will never cruise with NCL again!
We recommend others to look to other more repudiable Cruise Lines and avoid NCL.

Food was sub par at best. Even their speaclity reastauurants nothing special. Main dinning room and buffet just gross. Service staff was rude most of the time. They attempted to make it right I had softened some then the last day came and our pictures along with many others were not delivered delaying our ability to get off the ship. We've cruised lots of times and lots of other lines this one has by far been the worst. Never again!

We put down the deposit during a cruise in 2918 thinking there are 4 years to make the next trip. Then covid arrived. It has been 3 years. We tried to get back the deposit, but they did not allow us because it passed 30 or 90 days after purchase. Communication with them always takes hours to reach someone if you ask about cancelation or a refund.

Never ever again with NCL after 4 trips with them in the past. They don't care about you. Period. I will make sure all my friends, cruisers past, present or future, know about their reputation.

Norwegian booked our air travel for a European cruise. Airline kept us on the plane for 2 1/2 hours before totally cancelling the flight. Then refused to get us on another airline and told us to call the Norwegian. We did, they said they couldn't help us and it was our responsibility to get to the ship. It would have cost $6500 to book last minute so we missed the ship. Norwegian refused to do any refund or even credit for another cruise. It was a costly mistake we will not make again with them. This would have been our 4th cruise with Norwegian.

This was our first NCL joy cruise to Mexico e and loved the advertisement of free booze and internet... BUT. It is not free. The booze and internet cost you upfront and a 20% service fee for staff that you mostly never meet and can't reduce if service was not great
Then they add service fees on specialty dining 20% on top of high meal coats and it never ends. In the end we think NCL pimping us for fees pays for the entire staff on the whole ship and sucks. We were forced to pay fees for people we never saw?

The customer service was poor, food poor quality, events were late. Boarding was 3 1/2 hours outside in the cold, no communication from NCL, they had one table to get your luggage tags and the line was LONG.
Cabins are small. There was a pole that divided 2 rooms and you literally had to turn to the side to get in and your luggage in the door. A JOKE! Toilet and shower clogged, smelled like a sewer in the cabin. Took a few hours to get the toilet fixed had to use the bathroom up a level. Many guests did not get 7-8 hours in CABO because it was unorganized. If something goes wrong and you tell them about, they don't care and will not compensate you. They care about the money not the people.

I booked a Panama Canal cruise knowing it had 7 "at sea" days. But, it also had Central American countries. Last minute, they changed ports and it became Columbia, Panama and 4 Mexican ports. They waited until the day after the refund was at 50% to post the change - just so they could keep half my money if I canceled. Yup, I canceled, you don't pour good money down the drain after bad money. Also canceled the other cruises I had arranged but hadn't paid for yet. NCL will never get my business again.