Jamie F.

I've been on 40+ cruises. Seven with NCL. NCL is by far the worst. Many horrible issues. Last cruise with NCL, june 16 2019, on the escape. First of all, we placed our valuables and cash in our safe(we have used these safes many times). Next day could not open. Anyway all our time during the cruise was wasted trying to get them to fix it. We missed excursions and shopping because all was in the safe. I complained many times and they told me there was nothing they could do. Our last full day(after arguing with the captain) they finally came and cut the safe from the wall. After a few hours they called and we picked up our stuff. A good portion of the stuff was burnt. Unbelievable! Then they persisted that we put our items in there in that condition. Nothing done on behalf of NCL. The fun doesnt end here. At disembarking, I punched out and security detained me. It was NCL security. NCL tried to blame customs. It wasn't. I was detained for 2 hrs. No explanation, no nothing. I asked for something to drink and they told me to shut up. We exchanged many words, unpleasant words. An NCL person entered and said I was "a big spender". I did my shopping on board since all our money and cards were held hostage in our safe and we could not shop off ship. I had 5 NCL workers escort me to customs so I could fill out a declaration card in order to make sure I pay my taxes on the purchased items. The grand total in taxes I owed was $9.80. The custom agent was going to let it go but NCL insisted I pay it. For all this, I lost my prearranged ride to airport as well as missing my flight and my prearranged ride from airport.