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1 Review by William

Norwegian Cruise Line

Norwegian Cruise Line

4/10/19

We have cruised on several cruise lines including Viking, Celebrity, Royal Caribbean and Holland America and have never written a complaint. We have not even left on our cruise with Norwegian Cruise Lines to Alaska and we have had a horrible experience and we are stuck with what they choose to give us.

We booked a special "Sail Away" mini-suite which was supposed to be larger with a larger balcony. Our confirmation designates the category we paid for. We were not allowed to pick our room which was o.k. as long as we got our category. When we received our room assignment we received a mini-suite that was in a different category which has a much smaller room and balcony. When we called our representative, he called back and left a message claiming we had gotten a better room because of its location. When we called back his personal number, we again left a message that this was not o.k. and to please call us back to talk. He didn't call, we called again. Finally after a week we called and asked for the manager. We were given a supervisor who told us many times that on the "website" it says you can get a different room. We DID NOT book through the website but by phone with a representative and we were not told that. She wouldn't do anything about giving us the category we paid for so we asked to talk to a manager. She said she would have one call us in the next day or so. We received a call from another "supervisor" that afternoon and all they did was give us a man who was more firm (actually was raising his voice while talking) and would not budge on helping us. Therefore, we have not received a suite in the category we paid for but instead received a much smaller suite.

We are stuck going on this trip as we have paid in full but we will never book a cruise on Norwegian Cruise Lines again, no matter how wonderful the cruise is.

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