Norwegian Cruise Line

I never write these things however after my expensive cruise actually 4 times more the several guests threw conversations discovered.
Lipstick on room service cups, no free water other then ship water unless you but it, 7 hour stay at a great port and 10 hours and a tour forest?
Not to mention the fish restaurant ocean blue was out of fish omg then refused to remove the not disclosed $10 surcharge... however after serving the soggy lobster and raw steak over 2 hours late she felt it was a good gesture to wave the fee really!
The whole cruise all they did was hustle you about signing up for your next cruise only yo discover that it would be over 6k for the same small room that was just paid 5k for and then to search it myself that moment and discover the same room at 4k?. What?
The joy was was undercooked and is doing all to hustle enough business to staff the ship...
Beware...
There is so much more like the race track sharing makes with ever guest and no heaters on the upper decks when they are there and its 40% out...
Still more but I think you get my point!

I booked a cruise with friends for May 2020, however due to COVID had to reschedule. Rescheduled cruise but due to NCL's vaccination requirement I cancelled the cruise altogether. Was sent an email stating my refund "preliminarily met" the refund criteria, however it's been almost 2 months since I cancelled and requested a refund and HAVE NOT RECEIVED A PENNY BACK YET, nor heard any further from them.
Can't get a live person on customer service line unless I wait hours on hold, and when I do, I get conflicting information. DO NOT BOOK WITH NCL UNLESS YOU ARE WILLING TO LOSE YOUR $$$!

My family and I cruised on NCL Getaway in June 2022. To start, our pre-board covid test was not accepted by NCL staff and we had to purchase an additional test before they would allow up on board. We used one of the services recommended on the NCL site yet they refused to accept the results.
Several of us in our party have food allergies, my grandson has a fatal nut allergy. We completed all of their forms and advised all restaurant staff. The second night, my grandson was served nuts in his bread and ended up in the ship emergency room. I am allergic to several other items and was regularly served food I could not eat.
It was our first time on NCL (and our LAST!) and nothing was clear about where to go, what restaurants were complementary, how to disembark at ports, etc. It was extremely stressful.
We had to regularly check our on board accounts as numerous erroneous charges would appear and block our access to our accounts. I was constantly adding cash just so we could eat and drink.
The last day, I spend hours in line correcting the accounts. I was reimbursed a fair amount of cash due to the overcharges and was still detained for over 1/2 hour because there systems were "down".
All in all, it was an extremely expensive stress filled "vacation".
I strongly suggest avoiding this cruise line, Carnival and Royal Caribbean have them beat hands down.

I came on this cruise with my family. I come from the US and I had a negative covid test and vaccine and a booster. I sill contracted COVID while in the cruise and self isolated in my room with a balcony following CDC guidelines. As soon as the cruise learned about this they gave me a test, and since it was positive, they moved me to a different room where the bed would vibrate and the lights would flash as in an emergency, every time someone called or rang the bell. 5 days after my symptoms started, after 3 days without fever and once I had no longer any symptoms at all, I asked if I could be at least moved back into my room with a balcony as I was told I had to stay in this room even if I tested again and the test turned out negative, I've also been told that after the cruise ends I have to go into the hotel of their choosing and I wont have a chance to say goodbye to my family. I was also not offered a refund.
This has been the worst experience of my life. I had never felt like a prisoner, and I had never been treated so poorly. If you are thinking of a cruise, dont do it. Learn from my experience. If you are honest and you try to contain the virus you will be punished. And when I asked why I had to stay isolated still since according to CDC I was no longer contagious, I was told not to think about reason but just comply with my minimum 7 days and up to 21 days of confinement.

Never ever give your credit card info to these fraudulent company! They will lie to you that you gonna be charged extra if pay everything by cash - DONT BELIEVE! THEY ARE JUST TRYING TI GET YOUR CARD DETAILS TO LATER CHARGE YOU EXTRA NONRELATED CHARGES! BE AWARE! EVEN THOUGH YOU FILL YHE SERVICE CHARGE ADJUSTMENT PAPER THEY WILL LIE YOU THAT THEY DONT HAVE THE DOC IN THEIR RECORDS! STAY AWAY!

The beginning of the cruise was fantastic, then on the last excursion, "Butchart Gardens" in Victoria Canada. All of the excursions except that one was amazing. Because NCL did not get approved docking into Canada 2 hours after we arrived. So that time was taken away. Then it was in the evening and all but 15 minutes when the sun went down we were barely able to see anything. It was all in the dark. They had lights in the trees, but they would not turn them on. We basically had to rush through anyway because of the time. I then got Covid, the test I took yesterday was positive. I knew I was not feeling well, but the first test gave a false negative. I asked for a refund. But guess what, Pineapple express stated that it needed to be addressed while I was onsite. Every time we asked Nicole Andujar for anything it was like a bother to her. Do not use Pineapple Express travel service! Also, beware of their excursions.
So if you see the picture below, this is what I brought home from my cruise.

My brother and I just returned from our cruise on the pearl, Boston to Bermuda. I booked a Suite costing almost $7,000 for the week, the first time I walk into the suite I see there is a queen bed and a rollout sofa. The sofa was all stained and threadworn. Frankly I didn't want to sleep on it because it was dirty, the first night they do not roll out the sofa and I have to sleep with my Brother. The second nite the steward rolled out the sofa but alas, no mattress. I complained to the steward there was no mattress and they wheeled in a hospital bed. Picture this a small living space with a queen bed, sofa and hospital bd. Again, no mattress unable to sleep. I spent a week without sleeping arrangements with a spinal chord disease. Never ever book this dirty old boat. It's dirty, worn and smells like sewage in the hallways. What a waste of money and time so disappointed. They delivered a small bowl of fruit which I put in the hallway by Saturday, yuck. The casino is the most depressing casino I've been too, dreary and smelly. Save your money try someone or something else because this really sucks

I had planned to go on a cruise to Alaska in August. Bought the ticket in July and did not think of buying insurance as it was so close to the actual cruise timelines. Did not expect anything to prevent me from going. I even added upgrades the last two weeks before the sailing date.
Then about a week before the sailing day, my brother was taken to the hospital and we were told 2 days before sailing day that he was not going to make it.
I called the cruise line to try and re-schedule my cruise but did not get any empathy or sympathy for what I was going through. Was told that this was too close to the sailing date and that it was too late to either re-schedule or get a refund. This after they told us to find a different cruise and call them to re-schedule. After much discussion they refunded the upgrades and a 1000 dollars. Said that these were the rules. Too bad for us.
This was an unplanned event. My brother was not sick when we made our reservation. My brother passed away on the 25th, 2 days before sailing day and this was impossible for me to travel at that time. I felt that there was no feelings, no empathy from the cruise line - Re-scheduling would not have been such a big issue, and punishing us for an unexpected event seems to be very harsh... I will never travel with Norwegian cruise line... would not recommend Norwegian cruise line to anybody. They have no feelings...

We booked ship to airport transportation via bus. The bus was filled with elderly and handicapped people. The driver could not speak English and had no idea how to navigate the Newark airport... He relied on pointing by passengers on where to exit to get them to the terminal. After circling the airport 3 times, he then dropped almost all of the passengers at the United terminal even though many were in a completely different terminal. We were two of the remaining three passengers who needed to get to terminal 1. He circled the airport again and then headed back towards New York. We literally were on the bus 2.5 hours with a driver who had no clue on how to navigate the airport... We finally got to the terminal when he decied to use his phone for gps navigation... It was a nightmare experience and caused undue stress not only to myself and my 80 year old husband but also to numerous other guest who were dropped at the wrong terminal after all the circling, gesturing, and missing the needed exits... I contacted NCL and asked for a refund of the transportation fee and also asked them to review their hiring practices with contractors. The customer service (via email) was no more than a placation... and frankly a bit insulting... We had stayed in the Haven at a very pricey cost and had a wonderful experience there but this transportation was upsetting and frankly left a very bad taste in my mouth in regards to customer care. Shame on you NCL for your lack of customer care.

Ryan Tran, my "personal cruise consultant" lied about several things. First, excursions are not "free". They are only 50 dollars off for one person, if you question that, the rehearsed reply is "well, there are excursions that are 50 off", but that still doesn't include the second person, at all.
Second and most important, is their "name change" policy. At no point did he ever say that we needed to provide a middle name. Every time we talked, never discussed, only vague emails about name changes. We never provide a middle name to fly Alaska, and it is never an issue, even with TSA pre check, we don't need to worry about middle names.
He calls my wife and says he needs the middle name, and says he will waive the 50 dollar fee a few days ago. Now today, they charged a 150 dollar per person fee to change our name, when it is not needed. Put me on hold for an hour, to speak to a supervisor, Mario, #******* from Miami, who gleefully upheld charging me 300 dollars to add a middle name to my flight when it isn't needed.
So 450 dollars worth of "free escursions, and 300 dollars in unneeded name change fees tacked on last minute, this is straight up lies and deceit. I will never travel on this cuise line again, I've been on Carnival and Celebrity, and never been shaken down like this before

I with I had read these reviews beforehand. We purchased 3 cabins on a recent cruise to Greece. NCL changed our flights home while we were on the cruise. When we got to the airport we found that our final destination was set to Chile instead of Utah. We spent 8 hours at the airport with NCL's Flight Dept. They couldn't get us home until the next day so told us to get a hotel and they would reimburse us. WE DID EXACTLY AS NCL TOLD US TO DO. We are home now and cannot get any help with the reimbursement they told us they would give us for the hotel. They make you email them and wait up to 15 days for a response. The email they send back denying the reimbursement is a form letter that has nothing to do with what we are talking about. You get no customer service over the phone and CANNOT get hold of a manager or anyone over the phone. IF YOU CRUISE WITH NCL AND HAVE ANY PROBLEMS--EVEN PROBLEMS NCL CAUSES--YOU WILL BE STUCK WITH THE COST AND GET 0 HELP.

They offered a lower price on the site for a cabin for 3 guests. However, in the final stage the price jumped up almost 300.00 for the first 2 guests and the 3rd person was free. They offered, a 3rd person free, so I was told that was why it was a lower price quote. Then when we tried to inquire about the price increase we were told it was more because they were giving us the 3rd person free. I replied no, you increased the price of the first two guests to cover the 3 guest. I was told, was it Norwegian fault that I couldn't read that it was a per person price. No where on the site does it say it is a per person price, and there is a price increase to cover the free guests.
Secondly I was told that there is a yellow bar on the site at the top, then when I showed them I had no yellow bar, I was told well its very faint but it says at the very top that our prices start at that rate, and go up from there. I said you can't do that, I selected that price and you can't just wait until the last page and change it to a higher price. Victor hung up on me.
Stay away, they are cheats!

Wow, what terrible customer service. I booked a cruise and paid a $250 deposit. The website saved my card info to charge the remaining balance when it was due (Sept 9th- I even put it in my calendar because I was leaving town the day before).

A few days before the remaining balance was to be charged/the cruise would become non-refundable, I reached back out to my cruise consultant and left a voicemail asking her to call me to answer some questions but never received a call back.

A week and a half later they sent me an email that the cruise was cancelled due to non-payment. What? So I called to offer the payment and explained that the website said it would automatically be charged, and their response?... They said I would have to "prove it" and they won't reinstate my cruise nor give me the $250 back. What? They would rather steal $250 and lose a customer rather than just sell me the cruise that I was trying to purchase from them. What a disgusting and shameful way of conducting business and treating their customers.

Please do not fall for the buy 1 and second one free to Europe. We made the mistake of booking a 9 day cruise for this July 2023. We are a party of 5 and booked 2 rooms, 1 with my mother in law who is in her 70's and doesn't speak the language with an 11 year old and a 14 year old and other room I am with my husband. This has been a total mess - they first booked us at 2 different airports. That was a mission to get it corrected. That was the mistake of the person that booked the reservation and it took 3 long calls to get it corrected. We are 5, how do they book 1 at the Miami airport and the other in Ft. Lauderdale airport. Now they booked one room to go from Ft. Lauderdale- Atlanta- Greece and the other Ft. Lauderdale- and now when we received our airline flights they separated us. The other room was booked to go from Ft. Lauderdale- Montreal- Greece. We were never told at booking that we would separated.Had we known about this mess we would had never made any reservations. If we cancel, we are only given back 2k and this trip cost us over 12k. What crooks. Please go with RCCL or the rest and please investigate well prior to making any bookings. Unfortunately, we are stuck.

Left Manhattan 12/13/2022. Cruise line knew day be4 cruise wb boarding at least 4 hrs late. Notified passengers midmorning 12/13 as people were already in route which caused at least a 4 hr wait outside in the cold. 5 total hrs to board.
Most entertainment squeezed into atrium people litterly on top of eh other. When theater sat empty. Food workers and servers not masked or gloves. Arrived bermuda late 2 hr wait for bus passes or taxi's. 2 plus hour wait for bus. Nickle dimed u for everything. First and last norwegian cruise bac to royal Caribbean. Wait staff tried very hard to make experience nice. Upper management does not seem to know how to organize. Paid several hundred dollars for phone and wifi. After standing in an hour wait line 3 days for help. Gave up. It worked when it wanted. 4th day tested positive for covid. Medical staff was amazing but were not aloud to tell me how many positives on the ship. They escorted us off on the loading dock. With the fork lifts and tractor trailers. They sure didn't want us seen. Very sad.

Customer service is terrible after you book your cruise! They claim that there's a price guarantee but even though you got a 40% off promo, the price magically goes up when the promo changes to 50%. When I called to get the adjustment, at first I was told it was $300 per cabin and when I pushed back, I was told it was $300 per person and I would receive a confirmation email. When that didn't come, I called back and requested the confirmation and it was the original booking! I was told the agent "misspoke" and the price with the better promotion actually went up! They will literally tell you anything to get you off the phone so be sure to get the confirmation email before you hang up. The supposed supervisor, Novita actually hung up on me after requesting her to price another promotion. Think twice before booking because the price is NEVER going to drop despite what they tell you! Norwegian representative Claudia Pinto was very helpful until booking then doesn't returns calls or emails.

Have you ever booked a cruise and been confused after the deluge of documents they send? That's why you call customer service right? To speak with a human who can expertly help you understand the processes.
On 3 Apr 2022, I called Norwegian to ask about adding travel deviations so I could spend a couple of extra days in my starting and ending ports. They were booking my airfare so I wanted to understand the process and milestones for doing so. The agent told me airfare ticketing would be done at 45-days prior to my sail date. What the agent blatantly omitted was that I had to notify Norwegian no later than 75-days prior.
On 14 June (63-days before my sail date), I called to advise them of my deviation request and was told I missed the 75-day milestone. After speaking with an agent and two supervisors, I was told they reviewed the 3 Apr call and determined that I was not specifically lied to. Therefore, there was nothing they would do for me. Rather than take care of the customer and ensure repeat business, it appears Norwegian's goal was to look for any reason to deny my request and claim they did nothing wrong by failing to advise me of the 75-day milestone. Despite the fact that airline tickets had not even been secured yet, the supervisors still refused to try and help me.
It appears that the customer comes last in Norwegian's business model. I was dismissed without any assistance and the supervisor had the gall to say "I am sorry I could not help you" and "I hope you have a great trip with us." I let her know that she could help me, however, she was refusing to even try and that their lack of customer service was starting our trip in the worst possible way. This will be my first, and ONLY, trip with Norwegian.
If a business truly cares about their customers enjoying their product, they should make them a priority and work with them when issues arise. Don't mislead, ignore, and dismiss them!

You want an amazing cruise line - Virgin Voyage, the best cruise experience ever! Cannot wait for them to commission more ships.

Norwegian needs Toto clean and sanitize the ship better. It's so turn key that the ability to sanitize is not there. They should keep up better covid guidelinesi

I booked a cruise for my daughter birthday, it costed me a few dollars for $10,000.
We paid for the airline flights, and the ride to the ship and back from the Ship to the airport.
The NCL cruise lines booked our entire cruise, including airfare, along with pick up from airport to ship and back to the airport.
The person who booked our cruise messed up and only have a flight for my wife and somehow me and my daughter is not included, but we're on the ride from airport to ship and back to airport once we docked.
We call in to try and have them fix it and they told us, yes she made a mistake, but you and your daughter may have to find your own way to the ship. We asked for our money back, because the mistake wasn't on us but you all, they replied, since we didn't have insurance, we couldn't get our money back.
So now we paid every dime of the money, and for two weeks been getting the runaround!
Please listen, they talk sweet before they get your money, but as for us, this is our last cruise with this cruise line!