Norwegian Cruise Line

1. STAY AWAY - ALL THEY DO IS PUSH SALES, BUY ART, BUY LIQUOR, BUY BUY BUY
2. LIMITED ACTIVITIES
3. TEENAGERS UNSUPERVISED CURSING AND SCREAMING
4. NEVER ANY ROOM TO USE THE POOL OR HOT TUBS
5. AT TIMES THE ELEVATORS AND PATHWAYS WERE DIRTY WITH KIDS LEAVING FOOD IN THEM.
6. POOR STAFF WERE OVERWHELMED
7. WENT TO GUEST SERVICES 2X AND NOTHING WAS DONE
8. DUE TO WEATHER WE COULD NOT STOP AT THE PRIVATE BEACH BUT THEY DID NOT GIVE US THE HEADS UP UNTIL THE MORNING OF THE PORT
9. THEY ADDED ANOTHER SEA DAY
10. THE CRUISE DIRECTOR WAS ANNOYING WITH HIS CONSTANT SCREAMING AND LAUGHING
11. I WOULD LIKE MY MONEY BACK

I have traveled on many cruise lines, and thought I was paying for a great experience. I sailed on the Norwegian Jade to the Greek Islands. I don't know whether the staff was generally disgruntled, but they obviously hated their jobs and treated the passengers terribly. I am talking about the bartenders, wait staff, guest services, sales people. The only ones smiling were on stage giving performances. Questions resulted in eye rolls, sighs, and rude responses. Its amazing how the staffs general demeanor can so directly affect the customers cruise experience.

The performances were good- good entertainment.

The shore excursion options were small and terrible. They offered a $50 credit, but for most stops we could not find an excursion that was at all interesting. That department needs to do a lot of work to beef up their options!

Anyway- requested a refund of service charges, and although they were not nice, they approved it and had me sign a form. I took cash out and generously tipped the staff members who had been nice and friendly. Anyway- refund never came and now NCL is saying they will not do the refund. Infuriating!

Unfortunately my recommendation is not to ever do business with them again. Good thing there are amazing competitors in the market!

Over crowded, over priced, don't bother with specialty dining unless you book Le Bistro. Need to be up at 6am to get any decent seating on the observation deck.

To say we are disappointed in our Mediterranean cruise would be a major understatement.

To start, we booked our airfare through them. Big mistake. Even though they guarantee you make to your cruise on time, about a third of the passengers did not. So we lost the first 2 days of our trip. Our checked bag got lost during our travel and it was never found. The accommodations they made for us while we were trying to catch the next stop were atrocious. We had to buy all new clothes at the first stop, which NCL offered a $200 on board credit with no clothing options on board.

When we finally got aboard, the rooms are dated, the beds are like sleeping on notebook paper. The service is severely lacking and the food is straight out of a cafeteria. Even the specialty restaurants had poor food quality.

The cherry on top was the ship decided to change our final port of call without telling anyone, so we missed our transfer to the hotel we booked.

We will never cruise NCL ever again. They managed to take what should be a beautiful Mediterranean vacation, and turned it into a travel nightmare.

The worst part is they treat you like it's your fault.

I was very dissatisfied with NCL. Do not take an NCL cruise to the Grand Cayman Islands. NCL arrive at Grand Caymen, when multiple ships are in port. There are not enough island-based tenders to get passengers from all ships ashore.
As NCL passengers watch passengers from other ships go ashore (using island-based tenders), NCL told their passengers that they cannot go ashore because the swells are too rough. Others can go but you can't go ashore. It appears that NCL just doesn't want to pay for the cost of island-based tenders.
Passengers and crew told me that this is a common problem and that NCL doesn't care.

Norwegian started and ended my cruise terribly. Firstly, one of my excursions was cancelled a MONTH before the cruise but they didn't bother to inform me and all the other excursions were sold out once I was on the ship. That sucked. Going to Alaska and not being able to go whale watching was a HUGE disappointment. Then they completely failed at the end. I used the Port Valet service to get my bag to the airport. They had 7 HOURS to get my bag to the airport and they failed. It did not make it in time for my flight. Contacting customer service is a joke - they don't have a phone number, you have to email them. I have been passed around to 3 different companies Norwegian has tried to blame for the mistake. They refuse to take responsibility themselves and reimburse me for my airport transfer. If you are offering the service you are advocating for them, you are saying it's ok and we can trust them and you should take responsibility when they mess up. Norwegian doesn't care about customer service at all. They are untrustworthy, irresponsible, and I will never cruise with them again.

I booked a cruise with NCL on the Prima for February 2023. I had a confirmation number from NCL. When I paid my final invoice, I was told that NCL had "disassociated" my reservation and to keep my reservation I had to pay an additional $450. I was not happy and cancelled the cruise and asked for my money to be reimbursed. At first NCL did not want to do this, but I received my money after two weeks. By the way, we are Platinum level with NCL, but I will not cruise with them again.

During a meet and greet of the excutive officers on the Norweigan Joy a question was directed to the Captain about the engines and boats life span, he made a point of correcting me that it is not a boat its a Ship. His tone and manner was humilitating and embarrassing nor did he answer the question directed to him... He pparently thought he was funny in front of the others in attendance... Perhaps he should work as a SHIP commedian. Norwegian will never see me on their Curise Ships again

Just got off NCL cruise from NYC to Bermuda. Staff was friendly, ship was extremely clean and the food was pretty good. However, the entertainment was weak. I was offended by the foul mouthed dueling pianist from Louisiana. Total idiot. Repetitive boring entertainment. There was one pool for thousands of guests. Pool usually filled with kids. Don't tip! You get charged a $16 per person per day "charge" to be shared amongst workers. If you eat in a restaurant, some restaurants have a cabin charge in addition to 18% gratuity. You also pay for tipping when you book! We purchased the drink package including alcoholic beverages. NCL forgets to tell you drinks are free up to $15.00 beyond that you pay the difference. Guess what? Every drink is over $15! Some as much as. 71 cents to $2 plus more! Finally, the Wi-Fi sucks! It's unsecured. My savings account got hacked for over $10,000 with more pending withdrawals. My checking accounts were hacked for thousands as well. The lines entering the ship and disembarking were painfully long. My gf bought $75 Wi-Fi package. She used it sparingly and used the app to log in and out accordingly, she was out of 75 min within 20 min of use! Maybe NCL counts minutes differently at sea?! In the future, I'd think twice about NCL

So $6.60 for a litre of still water when we had an all inclusive drinks package costing €435.60! Ah but the beverage package did not include water - a basic health requirement so they had you over a barrel! Plus there was a limit to €15 per drink. No one mentioned this when we took the package.
So far not good! Then we paid $249 for priority access on which we were previously told included priority boarding and debarkation-totally unnecessary as the ship stopped at every port to put off and take new passengers- so there were no lines of people waiting our cruise consultation at Vacations to go should have been aware and also of the drinks package! We also informed that the priority access included 2 spas - wrong! There was a $50 discount on over $300 spa charge - didn't take this up - another potential scam!
Our cruise also provided for $75 onboard credit - misinformation yet again! Ncl give $75 credit and Vacations to go give you another $75 - it took 35 minutes on the ship telephone to get hold of someone at VTo Go who confirmed that the credit had not been given - we will send you a cheque! Fat good that is when we could have used that credit on board - yes purchasing more drinking water!
Well I think that's it folks on a positive note the cabin was clean and our cabin man very courteous and helpful and he did get a favourable tip!
Happy sailing

Why do you ask people to reserve an embarkation time when no one enforces it. The terminal was jammed with people and we waited over an hour to board. Some elderly passengers had difficulty standing so long.
The quality and choice of food is not what it was, it was just okay.
Excursions were again long lines waiting in the hot sun with no place to sit for the elderly.
Our last port was cancelled and we spent an additional day at sea making a 12;day cruise have 6 days at sea. Our first port at San Juan was so late that it was too dark to take photos so we did not get off the ship
As a gold member, I expected more than the two tiny cartons of water. Precovid I would get a complimentary bottle of sparkling water. On my first princess cruise I received a box of Ferrara rocher chocolates. Really, NCL, you could spring for water!
The ship seemed overbooked. It was hard to find a quiet spot. It was not possible to use our specialty restaurant promotion since everything was booked and the only available reservations were after 9 pm.
On a positive note the staff and our steward were lovely, friendly and helpful. My understanding from reading other articles is salaries are being cut and additional work added and many of the staff are in fear of losing their jobs. I do not know if it is true, but I heard many staff are leaving to join other cruise lines.
This is such a shame, I had previously enjoyed sailing with Norwegian.

On day of of cruise we got bitten by bed bugs. Very disappointed. Couldn't enjoy it and suffered itchiness for the whole week. Wasted of my time and money.

We just got back from the Caribbean from 2/27 to 3/10/2023. I have to say that this was not one of the best cruises we have taken. Now this was our 5th cruise with Norwegian and the service was not the best. I did have issues that seemed to be taken care of. I am still waiting on my deposit of $132.46 my reservation #*******. My husband and I are taking another cruise on 10/3/2023 reservation #******* and I really hope the service will be better. What I mean about the service is when we went to go eat at any of the restaurants we had to wait a long time before someone would take our order and the one day we went to the Irish restaurants I ordered my food and a beer gave the waitress my card and I never got my beer with my lunch. I had to keep asking people if I can get my beer that I ordered 20 minutes ago. I finally got it but my lunch was already finished. I hope someone will read this and let me know about my deposit on when I will receive it back and hoping that the service on my next cruise won't be so bad. Thank you Rita Palumbo

We made the huge mistake of booking cruise/flight/insurance with Norwegian for a two week South American cruise. The day before, we flew from Denver to Dallas. There we were to fly overnight to catch ship in Buenos Aires. Flew to DFW and then two times we boarded the plane for Argentina and both times were taken off. Finally told plane would not go that night. That meant we could not catch the ship before it sailed. Argentinian passengers assured us we could fly the next day and catch a ferry in the morning to Uruguay - the first port. The next day - again American Airlines put us on the plane and took us back off! Now it was impossible to make it to Uruguay in time. After advice from an American agent -we had to give up and fly back to Denver - missing our cruise and our family Christmas - as they were not on our flight and they made the cruise.
Now - 6 months later - we are still fighting with Aon insurance (Norwegian's insurance) as they refuse to honor our insurance and have offered us $500 each on a $10,000 cruise. Reason - we started the trip so it is a simple trip cancelation. Since we flew to DFW - our insurance is now worthless! Lucky folks who lived in Texas and drove to DFW - as I would assume they got their money back. How were we so stupid to leave Denver when we couldn't get to Buenos Aires? Where was our crystal ball?

My husband and I along with another couple had booked a Hawaiian Cruise on Pride of America scheduled to depart on May 9,2020.
Four days ago we received an email stating that our cruise had been canceled because the ship is coming out of the water on April 25,2020 and not going back in until June 3,2020. We were given a phone number to call as this was the only number that could deal with changes in reservations for this cruise. The window was between 9:00-5:00.
My husband called and was on hold for exactly 1 hour and 30 minutes at which time he hung up. This pattern followed after repeated attempts. When he called the main number of NCL, the rep was very rude telling my husband that he doesn't handle this situation and to continue to try the other phone number. My husband proceeded to tell him that it was literally impossible to get through to a representative and the response from this person was very short and curt saying that over 4000 passengers needed to be rescheduled so we would have to be patient. This to me is the worst customer service I have ever encountered and I will absolutely never book another cruise on NCL no matter what kind of deal they throw my way. This cruise, by the way, was no bargain. Since then we have given up on rescheduling and we have booked a Mediterranean Cruise through Royal Caribbean, a line on which we have sailed many times and will certainly continue to so in the future!

If I could give a minus 10 would.This would have been our 4th cruise on NCL. United Airlines canceled our flight when we were getting ready to board, they gave no reason for the cancelation. NCL booked our flight so we were at their mercy, it was a red-eye from Denver to Boston. We conacted United and they told us there were no flights available to get us to Boston to catch the ship before it set sail the next afternoon. We contacted the NCL emergency number and were told there was nothing the could do to help us and that we should contact the main number the next morning. We have filed claims with both NCL and the travel insurance Aon and have been told we are out of luck and that there would be no refund. We are out OVER $3000 that isn't right because the flight cancelation was not our fault. We will NOT be cruising with NCL ever again and will not recommend them as we hae in the past but tell others to go with some other cruise line.

Norwegian Cruise Line is one of the worst companies I have ever dealt with.

We were set to sail with them on September 27, and had purchased cruise insurance so that if our flights got messed up we would get a full refund for the cruise.

Indeed our flights got so messed that we could not be in the disembarkation city to make the cruise. I promptly filed a claim, expecting to be reimbursed in full for the $1047 I spent on the cruise. I got a response about a week later telling me that the insurance I had purchased did not cover flight problems. How convenient! That is one of the main reasons anyone would purchase cruise insurance, so that if something went wrong with the flights, the customer would receive a full refund.

Since that time I have filed a complaint with the BBB against NCL. NCL nonchalantly replied to that complaint to my email, rather than to the BBB directly, by offering cruise credits. Really! Why would I want to be on your cruise line after you screwed me out of $1047???? I'm looking forward to BBB publishing my complaint.

I find NCL to be a totally untrustworthy company, and you should not to business with them if you expect to be treated fairly. I wish there was a rating worst than "terrible" for this company. What kind of company will take your money even when you cannot make the cruise? Obviously a crooked one like NCL.

We were onboard the Bliss in July 2023 to Alaska. On one of our stops, we checked the NCL app to confirm our departure time the last day of the cruise. We were shocked that the time had changed from 8am to noon, so we quickly changed our flights on Southwest because we had bad coverage and used the cell service we had. We paid over $1200 in change fees. We then get back on the ship only to find out that the NCL app was having a glitch.

A ship staff member said they can't do anything and that we should connect with support after we dock. I have been trying for over two months. Support is awful and doesn't care. They claim they have the claim info for the first month, and then suddenly can't find anything about it the second month. Now I just received an email saying it is my fault for believing what was printed on the NCL app. Needless to say, I will never travel with NCL ever again. My sister-in-law has been on three cruises previous with them and she will no longer be using them. And their ship was so badly crowded and poorly designed. SAD.

Hello, I'm matt and I toke my family on a holiday cruise. We were on the EPIC and holy cow that was a big mistake, for starters we paid way to much for the cruise. At first I didn't mind cause it was a Christmas cruise, wanted to do something for the family. Getting on the boat was nice. Are room was small but I've learned you don't spend much time in your room, never have. The first night out we paid for a good dinner and enjoyed it. The next day went up for breakfast, lol it was horrible, the bacon was over cooked, the eggs where under cooked and they ran out of syrup for the pancakes, I get that but they didn't refill it. I had to run all over the place to find some. When I said something about it that day I was told it will not happen again. And it did, all week it happened. Now for lunch, the food was so under cooked the it was uneatable the only alternative was to eat at the paid restaurant. For witch you need a reservation to get in.as for dinner, it was just as bad as lunch. We ended up eating pretzel bits all week. For the bar we are not drinkers we drink soda. We would wait in line for 10 minutes just to get a pop, while they would serve all the alcohol first and then look for others. The hot tubs where like warm water baths and the pools were small as hell. We have been on a lot of cruises in the past few years and this was the first and last it with Norwegian, I will not give them a nother cent. Waste of my money and time. We I tried to contact someone about it they hung up on me and I sent a email asking for a refund, and I never heard anything from them since then don't waste your money on them use a different one. I know we are. Me and my wife are going on another cruise with someone else next month. Hope this helps others so they do lose there money and time with them.
Have a wonderful day...