NapaStyle

We purchased the ladder stitched leather stools and though they look good, they are not made very well. The seat liner is glued on and every 4-6 weeks begins to droop so we have to hot glue the liners. We have also purchased a few other items that were not quite what we felt was advertised on the web site, cookbook stand-very flimsy and the page weights were hung with strung with string though the photograph made it look like chain, door stops-not heavy enough for 8' wood doors, exterior lights-picture made the wire coating look like it was black but it was green so they just looked like Christmas lights.

Napastyle has wonderful products, but, as we found out, when the products received do not match up to the quality shown in the catalog and on the website, their customer service department is non responsive. We purchased two painted Tuscan tiles. The products received were not of the quality depicted. We asked for free return shipping, and customer service did not respond to my email after 10 days. When I called I was told that since I'd received "paintings on tiles" that they did not misrepresent themselves. We paid nearly $100 in shipping costs. We saw no indication that Napastyle cares to back up their products with customer service. Beware.

I ordered 2 items in Dec 2015. Got one item no invoice piece of paper thrown in box. No mention about getting my other item. I called customer service first of Jan 2016 and customer service said it's going to ship out end of week never got the $80.00 item. Called the following week and receive a message that said not taking orders at this time! Their website says the same. Don't know if I will get charged for the item that I did not receive but if I do will call our card company. Napa Style customer Sevice has always been lousy been shopping their the past 2 years I love their items they sold. I hope someone can sell the same items and give their customers more respect and appreciate them

I purchased a piece of furniture from this company. They charged an enormous shipping charge, which I was willing to pay, and did so with the purchase. Only problem, when the shipper notified me he was coming the next day for delivery, he also told me I owed him the shipping. I tried on numerous occasions to get ahold of Napastyle to ask what was going on. No one would return my phone calls, and to this day, have never returned my calls. My furniture had a small portion where no stain was applied. I emailed Napastyle to ask for a small portion of the stain to apply myself. They responded by asking me for a picture, which I sent. No further response from them, even after many emails on my part asking for a response. No more purchases, EVER, from this company!

I wanted four months to receive dishes I purchased through Napastyle. I was so excited when they finally came. I unpacked the plates and bread/salad plates so I could wash them (by hand) since I don't have a dishwasher. I stacked them in the sink and as I started washing, I noticed some of the plates were discoloring. Apparently the foot of the plate on the underneath was not glazed properly on any of them and water was soaking up through to the top.

I emailed Customer Service my problem with my name, address, phone number and email addy several times and then emailed a few other people associated with the company who had email links on the site. That was seven days ago and I have yet to hear a word about how they want this handled. I have never, with any company, ever had a problem getting a response if I had an issue with a product. I will be making phone calls to napastyle and demanding a refund and they can pay return shipping.

Beautiful catalogue, great products BUT order process is misleading. We recevied email confirmation for three different Christmas ordes several days before Christmas. On Christmas Eve (when the gift wrapped packages were promised to be delivered) wereceived emails that all items were our of stock and not expected until March. At the very least the cataloger should have notified recipients that a gift had been ordered. Order Numbers #*******956; #*******767; #*******643

I have purchased several items from NapaStyle over the past several years, usually without issue. In September, I placed two orders, one from their traditional site and a second through Barn Door. The magazine rack from Barn Door arrived without the necessary hardware to assemble it. When I called customer service, it linked back to NapaStyle; this was in mid-September. Customer service indicated they would resend the hardware right away. While I was speaking with the customer service rep, I was viewing the product online and noted that the cost for the same item on NapaStyle's site was $20 less than the "discounted" Barn Door price I had paid. They were good enough to credit the difference. However, in mid-October I had still not received the hardware and contacted customer service again on 10-19. I was told they would check on the request and get back to me. Today is November 15th. I have not heard a word and I have not received the hardware to assemble my magazine rack. Additionally, the NapaStyle order I placed on 9-4 included a tomato press. I was notified the next day that the item was on back order and would ship on 9-21. On October 19th I received an email that the press would ship on 10-26. On 10-26 I received an email that it would ship on 11-02. Here we are on 11-15 and still nothing has arrived. Interestingly the item is still available on line and shows as in stock, but mine is still MIA. Not reliable, not responsive and at this point I have called their corporate office.

Customer Service is VERY difficult to deal with. My order came in damaged, and I thought I was in luck when they paid to have it returned for credit, but that's when the trouble began. Their return reply standards allow them to take up to 3 weeks AFTER they receive the damaged item back to issue the credit. In my case, though returned FedEx, the entire process was a month for me to actually have the credit in my hand. Just checking on it's status was hard as their Customer Service was not taking any calls - they were too busy said the guy who answered their phones. I could leave a message and they would get back to me in 24 hours, he said. I did, they did not. 3 days later I emailed them when the phone guy said they were closed for the rest of the weekend (This was the Friday morning after Christmas, so they were taking a 4-day weekend during the heaviest Customer Service time of the year!)

When I went to use the credit/gift card they sent me, there was no provision to use it on line, I had to call. Horrible. So, I called...

Got they call center, apparently Customer Service was still too busy to provide phone customer service, and they took my order to send to NapaStyle. The order was to use a 10% discount gift code, use the gift card, and put a small balance on a credit card. The order stated they were to call me if any of this was an issue (I know - I made the call center read it back to me word-by-word to make sure). Instead:
- They cancelled part of the order and shipped the rest without contacting me; I don't need partial order! The items go together, and if some of it isn't available (though the web site said it was), then contact me before sending anything!
- They did not apply the discount.
- They charged the full amount to my credit card; nothing to the gift card.

I called immediately, and guess what? Customer Service is STILL not taking calls; even the call center who answered said they can't talk to them directly and that they don't know what is going on.

Stay AWAY!